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Buying a phone with Ting

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Last updated by Edward Kirchlechner

Looking to buy a new phone from Ting? You've come to the right place. We'll also answer some of your frequently asked questions. The first thing you need to do is find a phone that fits your needs.

How do I purchase a phone?

If you're ready to purchase a phone from Ting, you must create an account or sign up before getting started. Here's how to do that:

  1. Go to the Ting shop page
  2. Choose the phone you want to purchase and click on it. You can use the options on the left to filter the choices or sort differently from the "Sort by" filter at the top of the screen. Each phone listing will highlight the condition of the phone (new or refurbished), the network it is designed for (GSM, CDMA or multi-network) and if it can be financed through Affirm; click on the "?" to get more information on phone financing.

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  3. When you find the phone you are looking to purchase, click on the view details link to proceed or on the picture of the phone to continue.
  4. Review the phone's specifications so it matches your needs. Choose the appropriate network, color, storage, etc. Select the Buy Now button.


    PurchaseScreen.jpg


  5. If you already have an account, please click on Sign in instead. If you do not have an account, now is the time to create your Ting account. Click Sign Up.

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  6. If you're creating a Ting account, enter a valid e-mail address and password. Your password must be at least 10 characters long. Click Sign up.

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  7. Enter your service address (generally this is your home address or where the service will most be used). Click Next step.

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  8. Review your address when prompted, correct it if necessary, and click Confirm.

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  9. Enter your Billing Info. You can add a credit card to your account or choose to Pay with Amazon. If you set up a credit card, make sure that the cardholder and address information entered is what your credit card provider has on file for you.

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  10. Once you've entered your billing information, click Next step. If you wish to purchase through Affirm, follow these instructions.

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  11. Your shipping address will auto-populate based on what we have on file. You can change this. You will also choose your shipping method. If you've used Pay with Amazon, you'll set your shipping information for the order through the Pay with Amazon widget. When you're done, click Next step.

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  12. Now you can confirm all of your order details. If any of the information on this confirmation page is incorrect, click on the corresponding link above and re-enter that information; then click on Confirmation again so you can see what your order details are. Once you're sure they're all correct, click on Complete purchase.

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  13. You've successfully placed the order with Ting. You will receive an e-mail when your phone ships out.

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Frequently asked questions

1. Can I use the same e-mail on a 2nd account?

No, if you plan on buying a new phone on a different account, you cannot sign up and complete a purchase using an email address already associated with an existing Ting account. If you do not know the password to existing account, you can reset the password online.

2. Can I use the same credit card on multiple accounts?

For security purposes, you can only use the same credit card on one account. If you try to add the same card to another account, you will receive an error letting you know it is registered to another account.

3. Why is my International credit card being rejected?

Currently, we only accept Canadian and American credit cards. We accept:

  • American Express
  • Mastercard
  • Visa
  • Discover
  • Amazon Payment

4. Are you able to ship outside of the US or to an APO, FPO or Puerto Rico?

We currently ship to the US and are unable to ship to outside the US, APO, FPO or Puerto Rico addresses. It must be a full address and not a PO Box.

5. Where do phones ship from?

Our warehouse is located in Starkville, Mississippi.

6. Can I purchase multiple phones at once?

If you are purchasing multiples of the same phone then yes, you can. Just change the number in the quantity field to the number you want to purchase. If you're purchasing different phones, however, you'll need to place separate orders.

7. Can I pay for my phone in installments or over time?

While we do not offer to finance directly, Affirm offers on select new Ting phones.

8. My phone just arrived. What do I do next?

Before you can use your phone with Ting, you must activate it on your account. To learn how to activate your phone, follow the steps the help section called Activating Devices.

9. Does my order require a signature?

To protect and secure your order, packages of a certain value will require a signature. While we understand this may inconvenience some of our customers - who we love dearly - it is a security measure that FedEx insists on having and Ting cannot remove the signature requirement.

10. Can I be alerted when a phone is added to the shop?

If you wish to be alerted when new phones are added to the shop you can do so from your account, via account settings, by toggling the options shown below. To set them to On/Off just click the pencil icon.

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11. I placed my order, why hasn't it shipped?

This will happen when there is an address verification service mismatch. This means that the billing address submitted does not match what the bank has on file. When this happens we will reach out to you for the updated information or confirm what the bank has on file.

 

 

Still having trouble?

If you've checked all of these things and you're still having trouble getting your order placed, give us a call at 1-855-846-4389 or get in touch by email so we can help you out.

 

Have more questions? Submit a request

Comments

  • Avatar
    Michael Mayfield

    Is it possible to purchase more than one device under my account?  One will be for me, the other phone will be for my wife.

  • Avatar
    Ben Lucier

    Of course Michael! That's one of the great advantages of using Ting... to pool your usage.

  • Avatar
    Eric Vollbrecht

    But can you buy multiple devices right away? Or do you have to buy one and then add more latter? When I click on buy a device it doesn't give me the option to add a second one.

  • Avatar
    Michael Mayfield

    I found that I had to click that purchase/buy button several times to buy several devices.  I then sent in a help ticket to confirm that I had indeed only bought two phones.  I clicked twice on buy and sure enough I bought two.

    Food for thought: perhaps placing a drop down menu when purchasing phones will help alleviate this problem.

    Thanks!

  • Avatar
    Ben Lucier

    Hi fellas.

    We don't currently offer a shopping cart feature that would allow for multiple purchases at once. When we first got started, we weren't even sure that a shopping cart would be needed. But now we have customers buying 2, 3 and even 4 devices at one (last week we had a business customer buy 10+ phones!)... so having the capability of purchasing multiple devices is becoming more important.

    For customers who wish to purchase multiple phones at once, our customer service team have been offering to put the order through manually to save customers the trouble.

    If you fall into this category, give us a call, or shoot us an email and we'll do what we can to make your life easier. :)

    -B

  • Avatar
    Richard St John

    Ben; based on the above comments, if I want to buy 4 devices, do I have to place 4 separate orders or is there some way to purchase all of them at once?

  • Avatar
    Ben Lucier

    Hey Rick,

    Right now, they're all separate orders. Sorry about that. If you like, you can call us up on the phone and we'll put the order in for you.

    -Ben

  • Avatar
    Meghann Dennis

    I just bought a device for my daughter-in-law and silly me forgot that I had a discount code.  Is it too late?  :(

  • Avatar
    B REYNOLDS

    Ben-

    1. The Vero is gone? Is there going to be a replacement flip or rugged device? I am about ready to bring my son over but none of the available devices will last a couple of weeks in his hands (or more likely falling out of his pocket!)

    Bob

    PS: Is there any way to be notified of the imminent removal of a device from the list?

  • Avatar
    Brenda Wharton

    Will you add a flip phone soon? I am looking to add it for my kids to use this summer.

    Rodger

  • Avatar
    Bruce Osborne

    I am strongly looking at Ting for me & my wife.. I am looking at the Samsung Transform Ultra, but I am concerned about some reception and call quality issues reported by others in other online forums and reviews.

    Many prepaid carriers allow you to return a device within 30 days if it proves unsatisfactory. Does Ting have such a policy?

  • Avatar
    Bruce Osborne

    Ting has responded to me privately. I have ordered a Ting phone.

  • Avatar
    TerriLee Zink

    Is there any update on the ship date for the Transform Ultra? Looking forward to becoming a Ting customer.

  • Avatar
    Bruce Osborne

    Michael, the Transform Ultra is currently listed on Ting's device page I assume it is currently in stock.

  • Avatar
    Joe McCarron

    Does a Ting device have to be purchased outright or can the cost of it be spread out over the course of a few/several billing cycles?  I ask this due to the high initial price of some of the high end devices.  Also, with (what seems like) a newer bill estimator (since I last checked the page) calculates the cost of the phone over a 2 year period.  Verizon used to have this option but ditched it when (as it seems) they got pricier devices.

  • Avatar
    Ben Lucier

    Awww geez... sorry folks... I hadn't noticed there were a bunch of questions in here until Joe posted.

    Here you go (in order):

    @Meghann: did you get sorted out with your discount code? Call us in support and we'll fix you up.

    @B: We're working on a 'low stock' indicator on our device page. Yes, Vero's gone. Sorry. We're looking at some ruggedized devices, keep an eye on the blog for more info.

    @Rodger: Check out the Samsung M370... it's a great flip phone (and our only one!): https://ting.com/devices/SAMSUNG-M370

    @Michael: Our Transform Ultra phones are pretty popular. As I write this update, our current estimated ship date is  1-3 days. 

    @Joe: The calculator amortizes the cost of the device over a two year period to help paint an accurate picture of true total cost for the period. We understand the price of devices is an obstacle for many. But we have no complicated contracts (which we'd need if we had a payment agreement). We'd also fail terribly at being a lending institution... and would probably feel guilty charging you interest and refund it. :)

  • Avatar
    Breana Miller

    I purchased the LG Optimus Elite a couple weeks ago, and today I just found that they added the Optimus Elite in white. Is there anyway I could change my order to receive it in white rather than in black? I like the phone in either color, but I just thought I would ask.

  • Avatar
    Bruce Osborne

    Breanna,

    If I were in your position, I would call Ting and ask if you could change your order. 

    I originally order a Transform Ultra from Ting. After it shipped, but before I received it, I noticed that ing offered the HTC Detail that would better meet my needs. I caled Ting and asked if I could return the Transform Ultra, unopened. They handled it well, better than I expected.

    Ting likes to treat each customer as an individual, making sure they are satisfied customers.

  • Avatar
    Clay Whitenack

    Just out of curiosity, from what location do the devices ship? 

  • Avatar
    Scott Allan

    Hi Clay, our devices ship from Los Angeles. Hope that answers your question, thanks! 

  • Avatar
    Clay Whitenack

    It does Scott.  Thanks!

  • Avatar
    Terence Morgan

    Hello Scott, my name is Terence. Im researching switching to Ting and I saw your comment that your devices ship from Los Angeles, the city I live in. My question concerns will call service. Even if shipping is free, it would be great if I could go pick up the phone on the same day that I order it. I hate waiting for something important in the mail to come. Id rather ride my bike to your warehouse, get some exercise and come home with my new phone if possible. Thanks. 

  • Avatar
    Andrew Costen

    Terence, right now that isn't possible as our warehouse isn't set up to distribute devices to individuals. That said, my understanding is that they are delivered extremely quickly to people who live in California in particular.

  • Avatar
    Terence Morgan

    Understood. Thank you for your prompt reply. 

  • Avatar
    kyle dvorak

    Are you guys falling behind at the warehouse. I ordered a phone on Sunday and I still have not received my shipping confirmation. Thanks.

  • Avatar
    Andrew Costen

    Tracking numbers sometimes don't get sent out for a couple days. If you haven't received it by tomorrow, let us know and we'll take a look, but I'd think it should have shipped by now.

  • Avatar
    Justin Harris

    Hi guys, I'm really excited to start using the ting service.  This will be my first smartphone ever! 

    My question is in the same ball park as Kyle's.  I purchased a device on March 17th, it is now the 22nd and I have yet to receive a tracking number. On the 17th I did receive a confirmation email that said, "We expect to have your device in stock shortly." I'm not sure what this means and I wondering why I would have been able to purchase a device that wasn't in stock.

    Thank you!

  • Avatar
    Andrew Costen

    Hi Justin. The phone you selected was backordered when you placed the order. There should have been a yellow line below the device in the list saying "ships in 1-2 weeks." Give it another week or so, and we should have them back in stock and shipping out as quickly as we receive them.

  • Avatar
    tyffanee sue

    After many years with a VerizonWireless family plan (5 lines) and ridiculous charges, I decided to venture out and try Ting. But because I'm not sure I'm ready for a full commitment, I wanted a used phone.

    I first got a phone via ebay, but the ESN wasn't clean. Sent that back, got a refund. I figured I would get a phone through Ting, even though the prices were substantially higher. Worth it, I thought, for a reliable phone.

    Not so fast. Turns out the used phones are not Ting phones, but phones procured through a third party, Glyde. Which I assumed, without doing any research, was a company that refurbished phones. 

    I was wrong. Glyde is just a wannabe ebay, connecting buyers to sellers and collecting about 25% of the proceeds. They had never seen the phone that was sent me. And that phone is also defective, so I have to return it. 

    Now I need to find a third phone. Or go back to Verizon, which is starting to look more tempting every day. Whenever I had a problem with their phones, I'd go to their store and walk out with a new one, no charge, only minor hassles. 

    So my question is: where can I get a reliable phone that I can use with Ting?  Is a new phone my only option? 

  • Avatar
    Rob Lake

    Hi Tiffany,

    I'm sorry about the issues you've had securing a phone, or if our relationship with Glyde was in any way not clearly laid out.

    To get yourself a phone that works outright, it's not absolutely essential to buy a new phone. However, as I'm sure if clear to you now, there are risks associated with buying used that don't exist when buying new.

    When it comes down to it, used phones have shorter warranties and have seen more used, and are thus more likely to have issues.

    If you're concerned about things like warranty, longevity and condition, buying new is a great solution.

    If on the other hand, your primary concern is related to price and just having something that will work, then nothing beats buying used.

    Please let us know if you have any other questions, or if there's anything else there's anything else that we can do to help you get yourself a phone that you can use with Ting.

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