Last updated by Isabel M
How do I purchase a device?
What shipping options do you offer?
All of our devices ship via Fedex and you can choose between the following:
- Home - 10 business days or less
- Express Saver - 3 business days
- 2 Day - 2 business days
Remember, don't count the day that your order ships in your delivery transit time. If you place your order before cut off on Monday (and the item is in stock), Express Saver gets it to you by Thursday and 2-Day gets it to you by Wednesday. If you place your order after cut off on that same Monday, then add another day to those transit times because the order isn't leaving the warehouse until Tuesday.
There's a note showing that the device "Ships _______." What does that mean?
This note indicates the availability of the device.
Items that are in stock:
- Ships Today
- Ships (next business day)
If the ship date isn't one of the two options above, it means we're waiting for stock to come in and that your device will leave the warehouse on or before the date indicated. You should start counting your transit time (the time it takes for the device to get to you from our warehouse) from that date, give or take a day. Choosing expedited shipping will not affect the time frame indicated in a shipping note.
If there is no shipping note at all, then the device isn't being shipped from our warehouse and we don't know the stock levels or delivery times. This applies to devices from Glyde or elsewhere.
Where do devices ship from?
Our warehouse is located in Starkville, Mississippi.
Can I purchase multiple devices at once?
If you are purchasing multiples of the same device then, yes, you can. Just change the number in the quantity field to the number you want to purchase. If you're purchasing different devices, however, you'll need to place separate orders
Can I combine shipments?
Orders shipping with the Home service level (5-10 business days) that are placed one right after the other will likely be combined at our warehouse. Orders shipping Express Saver or 2 Day are not able to be combined.
Can I pay for my device in installments or over time?
No. One of the ways that we can avoid locking you into a contract is by not subsidizing the cost of devices. That means we also can't have devices that are paid for over time. We do recognize that the up front cost of purchasing a new device can be challenging for folks, so that's why we always try to offer refurbished and used options.
What is the difference between a refurbished and used device?
A refurbished device comes from Ting, is already configured to work on the network and has a 30-day warranty. Used devices (through Glyde) come from private sellers, need to go through the BYOD process and don't have any kind of warranty on them, but there are often more device choices and a wider range of prices.
What happens after I purchase a device?
After a successful purchase, you'll receive an email confirmation of your order. From there, we'll pull the device from our warehouse and get it shipped that day if you've placed your order before 3pm EST. You'll also get an email once the device has shipped with your Fedex tracking number.
I placed an order for an item that was in stock, but I haven't received my tracking number.
Go back to ting.com/shop and double check the "ships in...." note for the device. Your device will ship on or before the date indicated. If the shipping date is today or the next business day, then your device has likely shipped. Sometimes devices ship out before our system updates with a tracking number. If you haven't seen that e-mail by the next business day, get in touch so we can check into it for you.
My device just arrived. What do I do next?
Before you can use your device with Ting, you must activate it on your account. To learn how to activate your device, follow the steps the help section called Activating Devices.