Last updated by Christian Robinette
How do I purchase a device?
What shipping options do you offer?
- Home - 10 business days or less - USPS
- Express Saver - 3 business days - Fed Ex
- 2 Day - 2 business days - Fed Ex
Remember, don't count the day that your order ships in your delivery transit time. Also, the warehouse will not ship after 3pm EST. If you place your order before the 3pm EST cut off on Monday (and the item is in stock), Express Saver gets it to you by Thursday and 2-Day gets it to you by Wednesday. If you place your order after the cut off time of 3pm EST on that same Monday, then add another day to those transit times because the order isn't leaving the warehouse until Tuesday.
There's a note showing that the device "Ships _______." What does that mean?
This note indicates the availability of the device.
Items that are in stock:
- Ships Today
- Ships (next business day)
If the ship date isn't one of the two options above, it means we're waiting for stock to come in and that your device will leave the warehouse on or before the date indicated. You should start counting your transit time (the time it takes for the device to get to you from our warehouse) from that date, give or take a day. Choosing expedited shipping will not affect the time frame indicated in a shipping note.
If you wish to be alerted when a device is added to the shop you can do so from your account, via account settings, by toggling the options shown below. To set them to On/Off just click the pencil icon.
Where do devices ship from?
Our warehouse is located in Starkville, Mississippi.
Can I purchase multiple devices at once?
If you are purchasing multiples of the same device then, yes, you can. Just change the number in the quantity field to the number you want to purchase. If you're purchasing different devices, however, you'll need to place separate orders
Can I combine shipments?
Orders shipping with the Home service level (5-10 business days) that are placed one right after the other will likely be combined at our warehouse. Orders shipping Express Saver or 2 Day are not able to be combined.
Can I pay for my device in installments or over time?
While we do not offer financing directly, we do through Affirm on select new devices. Please have a look here for more information.
What happens after I purchase a device?
After a successful purchase, you'll receive an email confirmation of your order. From there, we'll pull the device from our warehouse and get it shipped that day if you've placed your order before 3pm EST. You'll also get an email once the device has shipped with your Fedex tracking number.
I placed an order for an item that was in stock, but I haven't received my tracking number.
Go back to ting.com/shop and double check the "ships in...." note for the device. Your device will ship on or before the date indicated. If the shipping date is today or the next business day, then your device has likely shipped. Sometimes devices ship out before our system updates with a tracking number. If you haven't seen that e-mail by the next business day, get in touch so we can check into it for you.
My device just arrived. What do I do next?
Before you can use your device with Ting, you must activate it on your account. To learn how to activate your device, follow the steps the help section called Activating Devices.
Why does my order require a signature?
To protect and secure your order, packages of a certain value will require a signature. While we understand this may inconvenience some of our customers - who we love dearly - it is a security measure that FedEx insists on having and Ting cannot remove the signature requirement.