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FAQ: Buying a Device from Glyde

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Last updated by Suzanne Thomas

1. What is Glyde?

Glyde is an online marketplace that combines the prices of a person-to-person online market with the ease of a retail store. There are several previously-loved, Ting-ready phones available through Glyde. Check out ting.com/shop and select "Used" from the "Condition" filters.

 

2. What should I do before buying from Glyde?

Make sure to check out our coverage maps confirm that you'll have coverage using Ting:

CDMA coverage map

GSM coverage map

 

3. Can I buy CDMA and GSM devices from Glyde?

Our shop page currently has links for CDMA devices sold through Glyde. Once we have direct links for GSM devices ready, we'll add those to the shop page.

 

4. What happens when I buy a device from Glyde?

When you purchase a phone through Glyde, they send the seller a prepaid shipping kit, and the seller ships their device directly to you. All devices through Glyde are sold as-is, but are fully functional and include the required components (e.g. battery, charger cable, adapter).

If the device you receive from the seller isn't as-advertised, you are protected by Glyde's return policy, which lets you return a device within 48 hours, before activation on Ting, if there's a problem with it. Once you begin the activation process, the device can no longer be returned.

 

5. What happens when I receive a device from Glyde?

The first thing you should do when you receive your Glyde device is inspect it to make sure you're happy with the condition of it. You have 48 hours from the time you receive the device to return it if it's damaged, missing pieces, or otherwise not as-advertised. You cannot return the device once you start the activation process at Ting, so make sure you give it a thorough inspection before attempting activation.

When your device is delivered, you'll get an email from Glyde outlining the steps to activate your phone with us. Since the phone you buy from Glyde is a Sprint phone, it will need to go through our BYOD process in order to activate. The steps you'll go through for activation are:

  1. Visit ting.com/byod
  2. Enter your device's ESN/MEID/IMEI in the compatibility checker.
  3. Follow the prompts to activate your device and set up a Ting account if you don't have one already.

 

6. There is a problem with my order and/or phone. Who do I contact?

If there's an issue with the order itself, you should contact Glyde support at service@glyde.com. The types of issues you'd contact Glyde about are:

  • You are having trouble placing an order.
  • Your order is taking too long to arrive.
  • The device you received is missing parts, is damaged, does not work, etc.
  • You want to cancel your order at Glyde.
  • You can't log in to your Glyde account.

If the device is fine but you are having trouble activating it, you should contact Ting support. The types of issues you'd contact us about are:

  • You are getting an error during the BYOD process.
  • You've completed the BYOD process but can't get the phone to activate or not all of your services are working.
  • You're having trouble creating a Ting account or logging in.

 

7. Can I sell a device I purchased from Ting through Glyde?

No. Unfortunately, at this time, does not support Ting devices in its marketplace. Ting CDMA devices have different network properties that mean they can't simply be sold as Sprint devices.

DO NOT list a Ting device for sale on Glyde as a Sprint device. The buyer will be unable to use the phone and will return it.

 

8. Can I buy a device directly from Glyde that isn't listed on the Ting's Glyde page?

We recommend that you do not buy phones from Glyde that aren't on the ting.com/shop page because we can't necessarily provide activation support for other devices. Furthermore, some devices simply won't work for BYOD.

 

 

*Sprint is a trademark of Sprint.

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Comments

  • Avatar
    Dan Gillmor

    I noted the option to sell the listed device via Glyde. Will you add more? I'd like to get rid of my Photon, which still works fine but (due to Moto's refusal to update the OS) is no longer what I want...

  • Avatar
    Matthew Darragh

    Just curious, why isn't the HTC EVO 3D listed?

  • Avatar
    Andrew Costen

    We're starting out with a small selection of devices. I'm sure that will grow over time though.

    As far as selling phones goes though, you can always try Craigslist or eBay or other similar sites. There's also our Buy & Sell forum ( https://help.ting.com/forums/21098408-buy-sell).

  • Avatar
    Zarthan South

    My experience with Glyde was less than ideal. There are no images or seller description of the actual device and no way to ask questions of the seller. Water damage? Sellers aren't asked. Since the transaction goes directly from seller to buyer, you buy totally blind. While you can return the device and Glyde support was helpful I would be very thorough in your examination of the device before you activate it. 

  • Avatar
    Daniel Kerrigan

    Thanks for the heads up about your Glyde experience.  Sounds like i would be better off from a company on ebay instead that has a reputation.

  • Avatar
    Zarthan South

    @Daniel

    I was relaying my experience and I have no knowledge of any other experience. I was hoping others would comment here on their experiences. The buying blind still stands though and hopefully Glyde changes their operation to show actual pictures and seller descriptions. Much like swappa.com

  • Avatar
    Daniel Kerrigan

    I understand that, i thought Glyde was more of a place that buys the used phones and checks them over then resells.  It seems they are more of the "middle man" as noted above "When you purchase a Sprint phone through Glyde, they send the seller a prepaid shipping kit, and the seller ships directly to you."

  • Avatar
    Rita Karath

    Well, what happens if you get the phone from Glyde, it seems ok, but there's a problem with it but you don't find out until you try to activate it! I think I made a mistake buying the phone I did through Glyde, I'm so nervous now! Crikey! Hope someone can help. 

  • Avatar
    Zarthan South

    You are correct. 

  • Avatar
    Zarthan South

    @Rita

    Anytime you buy something used, you take the risk of problems that arise after you have started using the item. A used car you buy from a classified add in the newspaper or a phone off Craigslist. The risk here is that the seller does not need to disclose anything or be responsible beyond the first 48 hours. Just to be safe you could go to a Sprint store and tell them you were thinking of buying the phone and would like an opinion of the condition. They can tell you whether the phone has water damage. You would need to locate a Sprint Service Center store (one that can do repairs. There are usually several within most larger cities.   

  • Avatar
    Zarthan South

    I am not suggesting that Glyde is doing anything wrong or that everyone will get a bad phone or bad deal. The basic idea is a good one for both buyer or seller. The seller has a convenient place to sell their phone, where the advertising and shipping are arranged by Glyde. The "commission" the seller pays is quite reasonable. For the buyer, prices are generally fixed based on the condition of the phone and again quite reasonable. There is also some level of buyer protection at least for 48 hours, where if you aren't satisfied with the condition you may return the phone in a prepaid shipping box.

    My issues are that condition is a very subjective one. The seller answers a very few questions about the device and, based on the answers to those questions, Glyde assigns an Excellent, Good or Fair value and therefore price. What one seller considers as Excellent may not be what you consider Excellent. Without a picture of the device and a sellers description it is far too easy to have a Good rating for a device that should be rated Fair or even Excellent that should be rated Fair. You don't get to choose a specific device based on the sellers description and reputation. You only get to choose between a generic rating. 

  • Avatar
    Trenton Cleghorn

    @Matthew

    I also interests me why the HTC EVO 3D isn't listed on Glyde either. It can't be sold nor bought on Glyde. 

  • Avatar
    Iris Ailin-Pyzik

    As to why the 3D isn't available on Glyde?  I presume no one is offering one.  I'm not sure how many of them were actually sold.  I won mine from a promo Radio Shack was running.

    ebay experience - not Glyde -

    I've had both absolutely perfect and absolutely horrible experiences buying phones on ebay, but most have been good.  They've ranged from product-as-described-sealed-in-the-box, to someone who asked if I minded waiting till his wife's new phone arrived (I didn't, and since it was a virtually new, discontinued phone my daughter wanted, it was reasonable to wait), to a complete crook, where ebay refunded my money and provided a prepaid shipping label for sending it back. 

    I also received one phone that was listed as "New", but should have been listed as "New - Other".  The phone was fine, but the seller was inexperienced (and arrogant and ignorant).  In any case, I wouldn't have any real qualms about buying on ebay again, but I'd query about any phone listed as new but not as sealed, just to be certain.  You've got buyer protection on ebay, and Glyde's policy as well, so you're reasonably protected in any case.  Just don't buy anything from someone dealing out of their trunk on a street corner.

  • Avatar
    Zarthan South

    Iris

    You can't post an EVO 3D for sale on Glyde. It isn't a choice.

  • Avatar
    Iris Ailin-Pyzik

    Why they would exclude the 3D is beyond me, but there are lots of other phones I just tried that aren't in their list either.

  • Avatar
    Zarthan South

    It isn't just the EVO 3D. They just have a very short list of devices they list. It makes no sense at all.

  • Avatar
    Gregory Weidenhammer

    Seems like a huge hole that needs to be filled.  If you cant go through the activation process before returning, how will you know if the phone is as described.  If I sell my Ting phone on Glyde, and the poor buyer assumes it is for Sprint and it fails to activate, who is at fault?  There will be many Credit Card Chargebacks going on here.

  • Avatar
    Taylor Biggin

    Hi Gregory,

    "If you cant go through the activation process before returning, how will you know if the phone is as described." 

    Most of the time, any defects with the phone should be readily apparent without requiring an activation attempt (E.g. broken screen, faulty keyboard, missing parts, broken headphone jacks, etc.). This is why we encourage buyers to thoroughly inspect their phone upon receipt to be sure everything is as-advertised.

    In rare cases, there could be a problem that isn't apparent until after activation, and in those sorts of cases, the best bet is to contact the folks at Glyde and explain the situation.

    That said, there is no warranty or guarantee on Glyde devices. Their transaction polices aim to protect buyers and weed out unscrupulous sellers, but like Zarthan said above, at the end of the day there is an element of risk involved in buying a used device.

     

    "If I sell my Ting phone on Glyde, and the poor buyer assumes it is for Sprint and it fails to activate, who is at fault?"

    The seller would be at fault in this case. You can't actually list Ting phones for sale on Glyde yet, so the only way to list a Ting phone would be to misrepresent it as another carrier's phone.  If you did that, you'd be in violation of Glyde's user agreement. We're working towards being able to sell Ting phones on Glyde eventually, we're just not there yet.

  • Avatar
    Melissa Rafferty

    I cannot find an indication of whether anything has been done to the used phone's software to "clear" the devices for a new user.  For example, I currently (but not for much longer!) have a Verizon phone, and it is full of bloatware I don't want - i.e., the Blockbuster app, Verizon's $10/month navigation (which is definitively worse than Google Nav), the Kindle app - all of which I can't remove without rooting.

    Is this a possible issue with the used phones, if Sprint had preloaded unremovable junk?  Is it still unremovable, or does Glyde provide sellers/buyers with a way to start with a "clean slate", so to speak?

  • Avatar
    Zarthan South

    A used phone would come with the same apps a new phone came with unless the seller rooted and removed the apps. Some Sprint phones do allow you to "remove" Sprint specific apps, but it really is just hiding them.

  • Avatar
    Mike Beeson

    Personally, after reading how Glyde works, I am a bit leery of purchasing a used phone through them.  I have trust in Ting, less trust with Glyde and zero with sellers of phones to Glyde.  I could be wrong, after all, EBay works but it seemed like a flaky idea in the beginning   I just don't know yet,  if Glyde has appropriate safeguards or if they are trustworthy. 

  • Avatar
    Melissa Rafferty

    Sadly, I have to agree with Mike B. I just want a physically small phone with an up to date Android version, with no real concern for speed or specs (since my tablet is my primary device). The Nexus S (used) seemed to fit the bill, but with the possible issues through Glyde (namely, potential for old bloatware and contradictory info in their description about which Android version it runs) I feel like I might as well pay less on eBay for the same amount of uncertainty.

  • Avatar
    Zarthan South

    @Mellissa 

    The Nexus S is a pure Android device (no bloatware). It was updated to 4.1 Jellybean, and I don't believe it will go beyond.  Ebay has a buyer protection program and most sellers are concerned with buyer ratings. Depending on the seller many have good return policies.

  • Avatar
    Iris Ailin-Pyzik

    I guess the question would be - what advantage is there to Glyde over ebay?  Having bought a number of phones on ebay (and having sold a few) my experience has been positive, with one glaring exception, and ebay made good on that one.

  • Avatar
    Zarthan South

    The one advantage with someone like Glyde is that there is an established price and you have some idea when you make the deal that the device will arrive in a few days. With Ebay you choose a phone and you don't know whether you will win it or not and you won't know exactly how much it will cost until the buzzer goes off. To some that is the fun of Ebay. To others it is an un nerving experience. I think there are far more protections at Ebay.

  • Avatar
    Mike Beeson

    The phones I purchased on Ebay were the "Buy Now" - so no excitement.  :)    I also bought from established sellers with a good history.  

    Hopefully Ting will continue with their own refurbs. 

  • Avatar
    Randy Palermo

    I get all my used phones from cowboom.com.  When BestBuy buys back old electronics, they ship it to cowboom where it is inspected and re-listed for sale. I just got my Samsung Galaxy S3 for $369 there, and it was a slam dunk activating on Ting.  Glyde and generally eBay relies on honesty/integrity of strangers.  With cowboom, there is a level of comfort knowing BestBuy is behind it.  That is missing with Glyde, eBay, and even Craigslist.

  • Avatar
    Kara Taylor

    I got a phone today through Glyde that was described as good condition. Their definition of good and mine is very different. Also, the seller did not factory reset the phone and had it password protected. Thanks but no thanks. Buyer beware, you just don't know what you're getting when you order from Glyde.

  • Avatar
    Brian Williams

    I have to say the 'Glyde' has not been a pleasant experience for us so far. We have tried 3 different times to get Galaxy S2s and S3s. Once through my account and twice through my girlfriends account. We looked for EXCELLENT rated phones only and we were willing to pay top dollar. Every single phone so far was not in EXCELLENT condition by any stretch of the imagination. One had huge chunks missing and stickers on the back of it, the second was similar to that first one - POOR condition and the last would not charge right because the connector was broken. These were not Glyde's fault. It was the sellers trying to dump their junk. Glyde made sure we got our money back! I think Glyde should make a little more effort to clearly state exactly what EXCELLENT means -  a detailed written description and even pics comparing a GOOD condition phone to an EXCELLENT condition phone. Currently, it is too subjective. Just as everyone thinks their child is perfect, so it goes with their cell phones it seems. 

    Our best results have come from Amazon. I carefully search, then choose to buy only from sellers with long histories and excellent ratings and best of all, the good sellers/stores provide 30 day warranties! All in all, I am sticking with Amazon for now.

  • Avatar
    Brian Williams

    And let me add, also Ebay purchases have been excellent experience for myself and other friends and family. I have only purchased phones from TOP-RATED sellers though. Their descriptions are accurate and most offer 30-60 day guarantees! Considering I might spend $250-$350 for a used phone, I want some kind of warranty! lol

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