If you're like us, then there are not many more aggravating things than making a purchase only to see the price drop the next day. We want you to feel comfortable purchasing your device when you're ready to buy—not when you think we might have a sale. We'd like you to be strutting around feeling great about your latest device purchase rather than lamenting a price drop.
So, to help you out, we've put in place the 30-Day Price Guarantee.
What is the 30-Day Price Guarantee?
This guarantee means that if the price of a device drops on the Ting Shop within 30 days of your purchase date, you can get back the difference in a service credit on your account.
The clock starts on your purchase date and runs for 30 days only. So if you purchase on June 15th and the price drops anytime between that day and July 14th, you're eligible for a credit. You just need to get in touch with us by the 14th of July.
The 30-day guarantee isn't a price match between different stores. It only applies to the Ting Shop specifically to help make sure that you don't miss out on a great deal that we've offered by buying something a little too early.
How do I get the credit?
Just get in touch and let us know. We'll put the credit on your account once we get your request.
You'll get a service credit on your Ting account that will be put toward your usage. It will show up in the Bills section of your account as a "Device subsidization credit." The credit will be automatically applied to your next bill, and your payment method has no bearing on whether or not the price guarantee is applied.