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My device isn't supported for the BYOD program. What now?

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Last updated by Isabel M

While we'd love to be able to let anyone bring any device, only devices that give you a positive result in our compatibility checker can make the leap to Ting.

Also, given the huge number of different mods available for Android phones, we can only support devices that are running the stock operating system. If you have a modded device it must be rolled back to the stock Android operating system if you want to bring it to Ting. What you do with it once it's running on Ting is entirely up to you.

As always it's a great idea to head over to check out other articles in our BYOD Knowledge Base and the BYOD Community Discussion forums before making the leap.

 

 

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Comments

  • Avatar
    Iris Ailin-Pyzik

    Where is the BYOSD Whitelist?

  • Avatar
    Zarthan South

    https://help.ting.com/entries/22352167-ting-byo-s-d-supported-devices-list

    I don't know that this is a complete list but . . .

     

     

    o

  • Avatar
    Bruce Osborne

    James,

    The Samsung Epic 4G is missing (original Galaxy S). Is that because 4G was not tested?

  • Avatar
    Rick Walsh

    Anyone have or tried bringing over Samsung flip-phones?  (M300, M320, etc).  I can pick these up cheap on E-bay and they would be perfect for the old folks in my family.  :)

  • Avatar
    Bruce Osborne

    I am not sure why the list is so short. My guess is that Ting is very confident that the models listed would work.

    I know I have a Samsung Epic 4G (Galaxy S) working fine on Ting through BYO(S)D. We did not set up 4G, but I do not have Wimax here anyway. I would guess other non-LTE, non-Nexus Sprint phones might work but may take more effort.

  • Avatar
    Gordon Arnold

    Where is the process posted to BYOD a device that is not yet specifically listed, such as the Galaxy S (Epic 4G)?  Just got the email to set up our HTC EVO 4G, but the Epic is not on the current list.

  • Avatar
    Bruce Osborne

    Gordon,

    I wish I knew the answer to that . I brought over an Epic 4G in the first alpha wave, but we did not set up 4G since my area does not have WiMax. On Sprint, when I tried 4G, I just found it a real battery drain anyway. The only manual setup was for MMS.

    I have been trying to get a flip phone though the process. They tried and failed, but I have not heard from them in over a week.

    I suspect either Ting is getting overwhelmed, or the beta testing is not going as smooth as they expected.

    For reference, here is what I did for MMS on the Epic 4G with the latest stock ROM.

    On this phone, from a terminal prompt, you can type getprop ril.MSL to get the MSL.

    ##DATA# -> Edit -> [Enter MSL] -> Others -> MMSC URL -> mmsc -> [change to  mms.plspictures.com]

    If the phone is factory reset, you need to perform these steps again, but the MSL does not change.

  • Avatar
    Iris Ailin-Pyzik

    I just did this for an Epic 4G. Go ahead and tell the system it is a 4G Touch. It will recognize the ESN as the earlier model. Mine went fine, and 4G works. I don't know if they have changed anything, but you need to wait after the first steps for an email telling you it is done. 4G devices are added by Sprint using some batch process that executes once per day. You'll also get a link telling you to call for your MSL, and how to edit the info to complete the process.

    Also, after the first step, the screen said there was a problem, but when I tried it again, it said it was in process. I called in, and they confirmed that the process was proceeding.

  • Avatar
    Gordon Arnold

    My BYOD Samsung Epic 4G (galaxy S) is activated and working fine.  As suggested, just go into the BYOD propts and say you have an S2.

  • Avatar
    Tim Williams

    I plan on trying to bring a Palm Pre (Sprint) over when I get the time to play with it. I'm expecting trouble getting data and MMS to work, but I'm pretty familiar with Java and WebOS.

  • Avatar
    Jose Cerna

    I started this page so that we can all add phones that work or do not.

    https://help.ting.com/entries/22537088-bring-your-own-device-byod-what-works-or-not

  • Avatar
    David Kain

    I noticed above it says stock devices, is it ok if the unit is already rooted?

  • Avatar
    Zarthan South

    if you are rooted but the ROM is stock you should be OK. If you have a custom ROM you might want have issues getting access to dial codes. 

  • Avatar
    David Kain

    Awesome Looking forward to next week !

  • Avatar
    Leon Kirschner

    I bought a Sprint Motorola Photon Q because Ting supported it- waited for your BYOD and contacted Ting and motorola with e-mails making sure it was in the plans to work.  I tried tonight- Ting is not accepting it.  It is also missing from your list of phones for sale now.  Please help me with what is going on.

    Thanks, 

    Leon

  • Avatar
    Ryan Newton

    The Photon Q is NOT officially supported by the BYOD plan. The official list of BYOD supported phones is here: https://help.ting.com/entries/22352167

    You made the mistake of assuming that because Ting was selling a particular phone model that it was supported in the BYOD. That is not the case. Please read the blog post about which devices are supported and which are not. No LTE devices are allowed over just yet. I agree that this can be confusing, since LTE phones can be purchased from Ting, but Sprint LTE phones cannot be activated on BYOD at this time. https://ting.com/blog/byosd-progress-report-and-wider-beta-launch-announced/

    If you are still set on using the Photon Q with Ting, then your only option is to use a donor phone and change the MEID and credentials over to the Photon Q. See the hacks forum for more details.

  • Avatar
    Micah Collard

    Are data devices limited only to those in the White List?  I have a Franklin Wireless U301 adapter, which has 3G/4G (WiMax).  I don't care to use the 4G part of it, but being there's so little documentation on this device at all on the internet, I'm not optimistic about it's chances.

    But I'll ask anyway: is the Sprint U301 compatible?

  • Avatar
    Michael Aronoff

    OK if you have a Galaxy S3 and are using a CM10 based rom I have posted instructions and a file at the XDA devs froum at http://forum.xda-developers.com/showpost.php?p=35338440&postcount=7

    I now have 4G working on CM10! Whoo!

  • Avatar
    Andrew Costen

    Micah, I really can't say. You're welcome to try, but we won't be able to do much if it doesn't work.

  • Avatar
    Micah Collard

    Call Customer Service then?  The Wizard stops cold after typing in the ESN.

  • Avatar
    George Williams

    Michael, for your Galaxy s3 did you use a donor phone?

  • Avatar
    Michael Aronoff

    Sorry, I posted in the wrong spot. I was doing one BYOD and one SGS3 I bought from Ting. Both have been flashed to CM10.

    The S3 is a Ting phone originally so you would need to use a donor if you have a Sprint one.

    Sorry for the confusion.

  • Avatar
    Vivek Gani

    boo. is there any way to bring a sprint SGS3 to ting without a donor? Is there a cheap sprint donor phone that I can easily switcht to ting first? 

    I'm pretty much bent on either the motorola photon or the SGS3 

  • Avatar
    Vivek Gani

    actually, if you skip down to "peter holsberg's" comments it sounds light it might work... https://help.ting.com/entries/22376382-configuring-mms-and-wimax-on-your-samsung-galaxy-sii-epic-4g-touch-sph-d710

  • Avatar
    Bruce Osborne

    Actually, Sprint is not allowing their MVNOs to bring LTE devices through BYOD, even though they can sell the same model new devices.IF you can get the ESN moved to TIng, is should work, but I believe the Sprint system is blocking the move.

  • Avatar
    Vivek Gani

    Hey Bruce, would being able to change the SPC code to 00000 help with porting over at all? I stumbled upon this thread this morning: http://forum.xda-developers.com/showthread.php?t=2034555

  • Avatar
    Bruce Osborne

    Vivek,

    I have no idea. I am just a lowly Ting customer.

    That would be hacking the phone, not BYOD Your question is better asked in the Ting Hacks forum at https://help.ting.com/forums/20464296-hacks .

  • Avatar
    Gary Kline

    Vivek, the MSL (SPC) is assigned to your phone by the system when it is activated.  You cannot override this and make it work.  Since Ting is an MVNO, they very likely use Sprint services for this.

    Yeah, LTE is still just getting started with Sprint and a money making drive (at least in areas that have it).  It's understandable that they don't want people fleeing Sprint when LTE can keep them there. But in another year, I'll bet the story will change.  Better to have a former Sprint customer on Ting than on T-Mobile or Verizon.

  • Avatar
    Vivek Gani

    Thanks for all the support. I ended up purchasing a ting donor phone for now and will go the hack route, LTE sounds nice, but I don't plan to use much data so it's not big for me.

    I'm actually not a sprint customer - currently on t-mobile and the relationship has gotten sourer over the years with service changes and having to spend hours negotiating with them to NOT change the plan I'd had for years. After researching things more, I'm likely going to get a used verizon GS3 for gsm sim card support without any hardware hacking.

  • Avatar
    Bruce Osborne

    Vivek,

    Ting BYOD only works for Sprint & Sprint NVM=NO devices, excluding Boost & Virgin Mobile. Sprint does not allow other carrier phones on their network.

    I believe hat Verizon phones also use some different frequencies than Sprint, so there may be issues there.Hacking might work, but I would expect other issues.

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