CDMA BYOD: Supported Devices & FAQ

Last updated by Isabel Matwawana

Got questions about bringing your own CDMA device? We've got answers. Check out our list of most asked questions for almost all you need to know about bringing your own Sprint®* branded device. When you're ready to bring your device to Ting, you can head over to our Activation Guide to get started.  

 

Check Your Device's Eligibility

If you have the device you would like to bring over in your possession, you can check it's eligibility here.

If you don't have the phone with you or you don't know the device's ESN/MEID/IMEI, keep on reading.

 

FAQ

1. I'm not sure if my device is eligible. How do I check?

If you want to check the eligibility of a specific device, just enter your device's ESN/MEID/IMEI in our handy compatibility checker and we'll tell you right away if your device will be able to make the leap to Ting.

 

2. What is an "eligible device"?

You'll hear us refer to eligible devices throughout this help article. For our purposes, an eligible device for the CDMA network is one that:

 

3. Can I bring devices from Verizon, AT&T and T-Mobile to Ting?

You can but those would work on the GSM network. For more information on how that works, click here.

 

4. How does the BYOD process work?

  1. You visit ting.com/go and enter your ESN/MEID/IMEI.
  2. We check your device's eligibility and 'bring it over' to Ting.
  3. You activate the device with a new phone number, transfer over an existing number or swap a number from another Ting phone if you already have an account.
  4. You follow the steps on your phone to complete your activation.

 

5. How long does the BYOD process take?

The time it takes to bring your device to Ting varies. If you're just bringing your device, then the process can take as little as five minutes. If you're bringing over a phone number on your BYOD device, then it will usually take 2-6 hours. In rare cases though, it could take as much as 24 hours. We'll keep you posted along the way.

 

6. Can I use my device during the BYOD to Ting process?

No. CDMA devices can't be used during the process of bringing them over.

 

7. How do I find my device's ESN/MEID/IMEI?

With most devices, the ESN/MEID/IMEI is at the back of the handset, underneath the battery. If your battery is not removable, click on the links below for directions on how to find this information in your phone's settings:

 

8. I received an error that my device has been flagged as lost or stolen. What now?

If a device has been flagged as lost or stolen, we will be unable to activate the device.

If you are the original device owner and you believe the device has been flagged in error, you should contact your previous carrier to have this flag removed. If this is a device you purchased through Glyde or another third party, you should contact the seller immediately to attempt to return it and get your money back.

 

9. Can I port my number to Ting?

 Yes, we are able to port a number from any carrier over to Ting.

 

10. My device has gone through the BYOD process but is still not working.

There are a couple of things you will manually need to change to activate your device. Please make sure you've gone through the steps to complete your activation. In most cases, these steps will resolve most issues.

If you have tried these steps but are still experiencing errors or are unable to use certain functions on your device, contact us so we can help you out.

 

 

*Sprint is a trademark of Sprint.

Have more questions? Submit a request

Comments

  • Avatar
    Benjamin Young

    Please add support the Palm Pixi. Even if only for voice. Thanks.

  • Avatar
    Jeff Schmeckpeper

    I'm thinking of activating an old RAZR V3M for my dad but I don't believe that phone supports hands free activation.  Is Ting able to provide the MSID along with the MSL to manually program?

  • Avatar
    Trent Comer

    What about a nexus 4

  • Avatar
    Andrew Costen

    No Nexus phones unfortunately.

     

    * UPDATE *

    As of March 2014, we can bring:

    - Sprint Samsung Nexus S (SPH-D720kit)

    - Sprint Samsung Galaxy Nexus (SPHL700KIT)

    - Google Play-purchased Nexus 5 (LG-D820 only). You'll also need a  Nexus 5 SIM Card for this device.

  • Avatar
    Gary Kline

    Hmmm, great to see this list, lots of interesting possibilities.  I have an HTC Hero that I'd like to try bringing over.  Has this phone been addressed by the community yet?  If not, then maybe I'll try to be the first. 

  • Avatar
    Miguel Rodriguez

    I have a Palm Pre that I'd def like to use. 

  • Avatar
    Morgan Johnson

    Just curious: Why no Nexus support? I would think it would be the easiest phone to port, given its open nature. If it's a permanent "no", I guess I signed up for the beta for nothing.

  • Avatar
    Morgan Johnson

    I wish we could edit these comments...I should have added that my phone is the Nexus S 4G, not the 4. It's been out for a long time and the user is not required to use the "4G" (actually WiMAX); in fact I don't even get any WiMAX service in my area yet. It works very well on Sprint's 3G though. Thanks for your time.

  • Avatar
    Brad Coates

    Hey Morgan, we have been inquiring about the nexus for quite some time. We will give an update as soon as we can but as of right now Sprint has not given us the green light. We hope to see something in Q1 of next year though.  

     

    * UPDATE *

    As of March 2014, we can bring:

    - Sprint Samsung Nexus S (SPH-D720kit)

    - Sprint Samsung Galaxy Nexus (SPHL700KIT)

    - Google Play-purchased Nexus 5 (LG-D820 only). You'll also need a  Nexus 5 SIM Card for this device.

  • Avatar
    Bruce Osborne

    Brad,

    Miguel mentioned the Palm Pre. The original Pre was a Sprint phone. There are no longer any phones manufactured with the Palm brand. Is that why they are not on the list?

  • Avatar
    Rochelle Wilson

    Just another vote here for the original Palm Pre.

  • Avatar
    Brad Coates

    Sorry Miguel,

    I didn't see your comment. Bruce I believe your assessment would be correct. I did notice a demand for the palm pre upon sifting through our beta research, however at this time I can provide no updates. Believe me, we are working very hard to expand our whitelist and as soon as I hear word I will ensure it gets updated here ASAP. 

     

    * UPDATE *

    As of March 2014, we're not able to bring any Palm devices as part of the BYOD program.

  • Avatar
    Bruce Osborne

    Brad,

    If you want to try some testing, I think I can get access to a Sprint Pre, but I would not be able to help until January. I do not really need it on Ting, but I have helped with BYOD testing for other phones.

  • Avatar
    Brad Coates

    Bruce,

    That would be awesome. I will email you tomorrow and we can discuss this in further detail.

    Have a great night!

    Brad

  • Avatar
    Benjamin Young

    Brad,

    Dovetailing with what Bruce is offering and with my first post in this thread, I have an unused, brand-new Sprint Palm Pixi that I would be willing to lend if it would help get that model on the whitelist. Afterwards, just return it to me, so I can use it to subscribe to Ting. :-)

  • Avatar
    Joe Mendez

    Hello All,

    So if I read this correctly:  https://ting.com/blog/device-update-samsung-galaxy-nexus-on-ting-and-m370-refurbs/

    I will be able to BYOSD my "Sprint Nexus S4G" this phone:  http://reviews.cnet.com/smartphones/samsung-nexus-s-4g/4505-6452\_7-34550462.html

    Correct?

    TIA! 

  • Avatar
    Bruce Osborne

    Joe,

    I expect that would be rushing things. IT miht be worth asking that question in the Ting Army forum. I think James still monitors that forum.

  • Avatar
    David Parrott

    Any work on adding LG Viper LS840 to the list above?

  • Avatar
    Joe Mendez

    Hello Bruce,

    Here is the direct quote from the message:

    "That said, the Samsung Nexus S can make the switch to Ting. It will be added to the  Bring your Sprint Device to Ting whitelist in the next couple of weeks." 

    Do you read things differently?

    Seems pretty clear to me.

    Thanks... 

  • Avatar
    Bruce Osborne

    @Joe,

    Sorry, I missed that quote. You are probably correct. Exciting times!

     

    @David,

    I think the Viper is an LTE Phone. Sprint is currently not allowing LTE phone models for BYOD.

  • Avatar
    Bruce Osborne

    It is strange that the blog posting Joe found is not listed on the main blog page.

    Ting probably forgot to add it.

  • Avatar
    Gary Kline

    So is the general premise that phones on the white list should activate with no problem when providing the ESN/MEID of a valid Sprint network ready phone, but that MMS will require additional configuring?

  • Avatar
    Gary Kline

    (I wish we could edit our comments here)...

    I have two HTC Hero 200's (this model is on the list above), one as a spare phone (inactive but previously activated on Sprint, verified just yesterday as having a clean ESN according to Sprint customer service) and the other is my currently activated phone on the Sprint network.  For both  I have the ESN and MEID numbers (as well as MSL). The first activation field is labeled ESN/MEID, so it suggests that either can be entered.  I have tried both, in both HEX and DEC formats, and all attempts are rejected with "invalid ESN".

    Do I need to call customer service to activate a White List phone?

  • Avatar
    Bruce Osborne

    Gary,

    I would say the MMS, and possibly 4G *may* require additional configuring, May advice is tht if you need to configure the settings manually, keep that information, A reset on the phone may set things back to Sprint's default. I had that happen on my Epic 4G.

    My understanding is that Ting generally wants the DEC format of the ESN/MEID. A call to customer service may reveal what is happening.

  • Avatar
    Brad Coates

    Benjamin,

    Thats fantastic, we would greatly appreciate that. I am first going to inquire as to why palm devices are not on the Whitelist. After that I will contact you and @Bruce so we can bring these bad boys over!

    Update: I believe the reason for Palm devices not being included is the fact they are not running android. 

    Talk soon 

     

    * UPDATE *

    As of March 2014, we're not able to bring any Palm devices as part of the BYOD program.

  • Avatar
    Tait Miller

    Is there a certain amount of time before a phone is considered inactive from Sprint's perspective if it is no longer used because I've upgraded to a new phone?  About a week ago I upgraded from my HTC Touch Pro 2 with Sprint to a EVO 4G LTE because I planned to use the TP2 to sign my son up on Ting.  I know that others are having success activating their TP2's, but I keep getting an error that my device is not applicable for BYOD.  The only thing I can think of is that Sprint still shows it as active or something.  Is that possible?  Is there something else it could be?

  • Avatar
    Bruce Osborne

    Tait, I would recommend you call Ting support tomorrow. They may be able to trace what is happening. I believe that as soon as the upgraded phone is fully active, the old phone is cosidered inactive, assuming the Sprint account is in good standing.

  • Avatar
    Brad Coates

    @Tait were you able to solve this with support? I am looking at your account right now and I see that the error code is stating that the ESN does not exist in Sprint's Number Management System (NMS) database. 

    Is the device Sprint? 

     

  • Avatar
    Tait Miller

    It is a Sprint device that I bought used about a year ago and have been using on Sprint ever since.

  • Avatar
    Brad Coates

    @Tait Just sent you an email, hopefully we can sort this out!