CDMA iPhone FAQ

Last updated

You asked, we answered--you can now bring your eligible iPhone to Ting! If you need answers to some of your burning questions about making the leap to Ting with your iPhone in hand, just check out the FAQ below.

Got a GSM iPhone from AT&T or T-Mobile? Click here for information on bringing those devices.

Nano SIM Cards for iPhone 5, 5c and 5s

If you're bringing over a Sprint®*-branded iPhone with a SIM card already installed and you don’t need to purchase one from Ting.

If you don't have a SIM card in your iPhone, you can purchase one from our shop page. You’ll need this SIM card to get the phone activated properly.

To get a SIM card for your CDMA iPhone 5, 5c or 5s click on the links below:

FAQ

1. Which CDMA iPhones can I bring to Ting?

Make sure your device is a used, inactive Sprint®* branded device with the one of the following model numbers (which can be found on the back of your phone):

  • iPhone 4 - model A1349
  • iPhone 4S - model A1387
  • iPhone 5 - model A1429  
  • iPhone 5c - model A1456
  • iPhone 5s - model A1453

 

Then check your ESN/MEID on our BYOD page. Simply enter your device's ESN/MEID and we'll let you know on the spot if your iPhone can make the move to Ting.

2. How do I find my ESN/MEID?

To find the ESN or MEID of your phone:

Settings > General > About > MEID

Make sure to note your ICCID as well. You'll need that to activate your device.

NOTE: Your MEID will be listed in the hexadecimal form on your phone so compare it to the ESN/MEID HEX in your Ting account.

 

 

3. I have an iPhone from Verizon, AT&T or T-Mobile. Can I bring it to Ting?

Yes, click here for more information.

 

4. How do I know if there's an Activation Lock on the iPhone I've purchased?

If you've purchased an iPhone directly from Ting or a standard retailer then there won't be an Activation Lock on your phone. However, if you've purchased from a private seller, you'll want to check this. For more information on checking if there's an Activation Lock on the phone you've purchased (or are planning to purchase), click here.

 

5. Will I be able to use my unlocked iPhone internationally?

Yes. Any iPhone except the iPhone 4 can be unlocked for international travel. You'll need to contact Ting before you travel so that we can change those settings for you.

 

6. I did a jailbreak on my iPhone, can I still bring it to Ting?

A jailbroken iPhone may work on Ting, but we can't guarantee that. Of course, jailbreaking an iPhone, much like rooting an Android phone, voids its warranty and limits the support we can provide.

 

7. Do I need a special data plan for my iPhone and if so, what is the pricing?

Good news! Our data prices are the same for all devices used on Ting.

 

8. I've brought Android devices to Ting already, is the process different for this device?

Bringing an iPhone to Ting is a lot like bringing an Android device or feature phone. For final activation steps:

iPhone 4 / 4S

iPhone 5 / 5c / 5s

iPhone 6 / 6 Plus

 

 

*Sprint is a trademark of Sprint.

Have more questions? Submit a request

Comments

  • Avatar
    Nancy Connell

    Rats. My iPhone is an AT&T device.  I ditched AT&T just for this reason - to bring it over to Ting - but should have realized that Sprint was key.  It's OK< I have an inexpensive LG now and I so relieved to be out from under the yoke of AT&T.

  • Avatar
    Beth Stebbins

    SO EXCITED. Well, let's see how long the used iPhone 4S I bought will last.

  • Avatar
    Colleen Shakespeare

    Perfect timing: I was just looking to buy a new phone! Wait, does this make me a soldier in the Ting Army?

  • Avatar
    Kristen Fredericksen

    Darn! I have a Verizon iPhone. I really, really hope Ting can bring in other carriers' iPhones soon.

  • Avatar
    John Burton

    Will a Virgin Mobile device work?  It's kinda a sprint device....

  • Avatar
    Paraic O

    Hello everybody!

    So regarding device eligibility, as with all devices BYOD'd to Ting, they need to be coming from Sprint directly. That means John that we will be unfortunately unable to support your device. At the moment, Kirsten, there is no word about supporting devices from other carriers so I won't be able to guarantee ever supporting a Verizon device.

    Colleen, to become a member of the Ting army you would need to enlist. You can become a Private in this man's army by going to our  Ting Army forum.

  • Avatar
    Colleen Shakespeare

    Thanks Paraic. So I looked up the iphone models listed in the faq's "models A1349 and A1387". These are iPhone series 5 phones or am I mistaken?

  • Avatar
    Jason Kibbe

    Coleen, the two model numbers referenced are for the iPhone 4 & 4S on Sprint's CDMA network:

    http://support.apple.com/kb/ht3939

  • Avatar
    Colleen Shakespeare

    k thanks

  • Avatar
    James Williams

    If I buy an iPhone through your Glyde partner store, can I be sure it will qualify for Ting?

  • Avatar
    Paraic O

    Hi James!

    Same as with any of our devices it would need to be coming directly from Sprint, have a clean ESN and be one of the supported devices as mentioned above by Isabel.

    I hope this helps!

  • Avatar
    Colleen Shakespeare

    Just bought a new 16g iPhone 4s from a shady guy in a Starbucks and activated it on Ting without a glitch. So awesome!

  • Avatar
    Colleen Shakespeare

    *I should've added that the Starbucks was in South Central Los Angeles*

  • Avatar
    Gina Roy

    Anybody else unable to figure out how to set up the voicemail on an iphone4?  When I go through the screen prompts from the phone keypad screen it lets me pick a greeting and a password then the screen shows "Voicemail Unavailable Unable to connect try again later."  (And yes, I already checked to make sure the voicemail box is check marked in the dashboard area.)

  • Avatar
    Gina Roy

    Ok, I figured it out or it was a fluke and worked when I turned the wifi off and turned on cellular data.

  • Avatar
    Paraic O

    Hi Gina,

    I just tried to get that sorted out for you. Please try to set up your voicemail again. If it still does not work I would recommend getting in touch with the customer service team by clicking here.

    All the best!

  • Avatar
    Jennifer Schultz

    I'd like to suggest to those of you out there to be careful before buying an iPhone to use on Ting. I bought a used iPhone 4S that was on the Spring network, but it won't work with Ping. They said there's nothing they can do to help me, and now I'm stuck with a nice phone that I can't call with!

  • Avatar
    Kristen Fredericksen

    Hi Jennifer. Did you check if the numbers match like in the description at the top of the post?

  • Avatar
    Jennifer Schultz

    I knew that the model number was right, but I wasn't able to check the MEID number.

  • Avatar
    Kristen Fredericksen

    Have you checked it now? I just want to find out if their instructions are wrong or if it's impossible to get all the necessary when you're buying the phone.

  • Avatar
    Jennifer Schultz

    Yes, when I checked it, I received a message that told me it wouldn't work. So, yes, if you are able to get both of those numbers, and the system says it will work, it may actually work. 

  • Avatar
    Jason Kibbe

    @ Jennifer - A bad ESN/MEID is no fault of the phone or Ting.  It means that you bought a phone that was probably reported as lost or stolen.  I'd try to get a refund, if possible, since it isn't worth much to someone else, either.  Checking the ESN/MEID is definitely step 1 when buying from anyone.  I bought a Galaxy S2 on eBay with a bad ESN.  Fortunately it was listed as having a clean ESN so I got a refund.

    I activated an iPhone I bought on Craigslist easier than the other 2 phones I activated with Ting (1 BYOD, 1 from Ting store).  I went into the Sprint store with the seller to check the ESN and make sure I would be able to activate it without problems.  It works great, though I haven't set up voicemail yet.

  • Avatar
    Jason Kibbe

    Paraic, does the Ting ESN checker above check for clean vs. bad ESN.MEID, or just if it is a Sprint device???

  • Avatar
    Jennifer Schultz

    Jason, I just looked on a website that checks for good/bad ESN's, and it said the ESN is clean. So, I don't think that is what makes it work on Ting. The guy I spoke to at Ting didn't seem to know why it didn't work. But, if I want to use Ting, I guess I'll just have to make sure I check it through Ting. 

  • Avatar
    Paraic O

    Hey Jason,

    The ESN checker will check if the phone has a clean ESN while also verifying if the phone is Sprint. However it is better to check with an agent as we can see what the problem is and give steps to remedy if applicable.

  • Avatar
    Lisa Casey

    Wow - well that was EASY! 

    I bought a 4s through Swappa to try to avoid the ESN craziness detailed above - my phone was mailed via two day express, then it took all of three minutes to activate it on ting (I'm an existing customer) and send my first text message (Blue bubble on imessage - it's free!!).  I was worried that it would take a while to figure out how to transfer all of my google contacts to this phone .. nope, looks like ios and google  play nicely after all!!

    I don't even have time to mourn the loss of my new appreciation for adroid widgets ...

    Let the iphone learning curve begin!  Thanks Ting for finally getting this iphone thing underway!!! 

  • Avatar
    James Badger

    I know the iPhone is still in beat but how is progress on MMS coming along

  • Avatar
    Samantha C

    We are still working on that feature. When we have an update we will let you know. 

  • Avatar
    penc penc

    Hi there, I read all the comments but am still a bit confused. I have an iphone4, currently on Verizon. Do I have to switch my phone to Sprint service, and then switch to Ting? Or is my phone ineligible altogether? Thanks

  • Avatar
    Samantha C

    @Penc, we can only officially support Sprint devices. 

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