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Bring Your Nexus 5 / 5X / 6 / 6P to Ting

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Last updated by Isabel M

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    Daniel Roberts

    So when will the Nexus 5 officially be "supported?" It sounds very promising so far, apart from the issue of finding the SIM cards! It sounds like the LTE issues some people are noticing are probably the result of Network Vision and CSFB not being available in all areas, as has been well documented and discussed on s4gru here:

    http://s4gru.com/index.php?/blog/1/entry-357-nexus-5-and-lg-g2-experience-temporary-sprint-lte-connectivity-issues-due-to-circuit-switched-fallback-technology/

    As for the SIM card, I think this is clearly THE biggest stumbling block right now! I went to 4 different Sprint stores, and all of them gave me inconsistent stories and run-arounds, basically claiming either:

    1) The Nexus 5 doesn't need a SIM card,

    2) They don't sell SIM cards,

    3) The Google Play version is incompatible with Sprint, or

    4) They're out of stock of SIM cards and I should go somewhere else.

    I finally found that Best Buy has Sprint SIM cards in stock, but they're like $30!

    I think it is clear from all this that Sprint has NOT been documenting or communicating about the Nexus 5 properly with their stores. I'd say that Sprint is either totally disorganized and incompetent, or else they are simply dragging their heels on this issue as much as they can because they're less than enthusiastic about the idea of outsiders bringing a totally unlocked device like this onto their network without the iron grip of going through their traditional channels.

    For this reason, I finally gave up on trying to get one from Sprint and just ordered one through the Ting store. I'd rather deal with Ting than with Sprint!

    Compare this with AT&T or T-Mobile, where you can walk into any of their stores, and they'll happily give you a SIM card and have you up and running in 5 minutes. They never seem to have a problem with keeping an inventory of SIM cards!

  • Avatar
    Justen Burdette

    Hey Daniel!  The Nexus 5 is the first device that we've been able to accept that isn't "touched" by either us or Sprint beforehand.  That raised a few interesting questions that we needed to be sure we understood and documented.  We're pretty much there, and our support folks now can assist with Nexus 5 issues if you call or email.

    You're definitely right about the issues around SIM card logistics.  It's a relatively new challenge for us (and for Sprint, as well).  Before the Nexus 5, supplying SIM cards was only necessary if someone somehow lost or damaged the SIM card that shipped in their device.  Now, we've got folks knocking at our door (figuratively) for SIM cards!  In any event, we're expecting to have them back in stock tomorrow, so you should have one soon!

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    Max Dickman

    I have a nexus 4.  If Ting can support the Nexus 5, is there any reason why you couldn't support my Nexus 4?

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    Daniel Roberts

    Ting can't support the Nexus 4, since it doesn't support CDMA or LTE on any of the bands that Sprint uses. The Nexus 5 is the first time a single device has ever been capable of being used on 3 out of the 4 major networks in the United States this way! GSM was expected, since they can't very well stop anyone from bringing an unlocked GSM device, but I'm not sure how Google managed to get Sprint on board to let the Nexus 5 be brought over this way!

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    James Badger

    Since we are talking about a device that uses a LTE SIM card. Can I put the SIM card in a iPhone 5 since it uses a LTE SIM card?

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    Daniel Roberts

    The Ting folks can correct me if I'm wrong, but I suspect the answer is: You could use the LTE SIM in an iPhone 5, and Sprint probably already puts this same SIM into the iPhones they sell, and this might get you data service, but neither Ting nor Sprint can officially support this, and while you might be able to get data service on LTE, the problem is voice and SMS, which until VoLTE comes along, is still done over CDMA, and you can't get CDMA access unless Sprint white lists the phone in their system, and as I understand it, Sprint will not allow Ting or any other MVNO to have access to phones officially sold by Sprint that are a year old or newer, unless they are ones officially sold by Ting itself, which are white listed in a separate database from the official Sprint one.

  • Avatar
    Isabel M

    Hey James,

    ^^ What Daniel said (thanks for jumping in there, Daniel!). That particular phone isn't on the Whitelist of supported devices for BYOD so we wouldn't be able to get you up and running with it, though your Nexus 5 SIM might technically fit in it.

  • Avatar
    Daniel Roberts

    Actually, it just occurred to me that the nexus 5 Sim card wouldn't fit in the iPhone 5 either, since the nexus 5 uses a micro Sim while the iPhone 5 uses a nano Sim.

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    Anthony Amato

    Setting up a new Nexus 5 on Ting was simple & pain free.  Love the service (coverage) I'm getting and for the few times I've seen 3G come up, speed has never been an issue.  SMS, voice mail and call quality are solid.  And this device is amazing.

  • Avatar
    Daniel Roberts

    I wonder: Do the Ting folks also know how to setup the Nexus 5 for Sprint Spark tri-band service?

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    Jeff Smith

    Does "ships by Jan 20" (on the page linked below) mean the cards are out of stock and not expected until mid January?

    https://ting.com/devices/buy/nexus5-sim

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    Brennan V

    He Melissa, that is more or less correct. The Nexus 5 SIM cards are a hot commodity and they fly off the shelf faster than we can stock them.

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    Bryan Schwerer

    I've meant to do this for a while, but was busy with work/X-mas/etc.  I have an extra Ting SIM through the rush at the beginning.  If you are in the Raleigh/Durham area, I will give you first dibs, free.  Drop me an email @  bschwerer2013-tingsim@yahoo.com (temporary) and we can set something up.  Start SUBJECT with TINGSIM so I don't ignore.

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    Brennan V

    Talk about the Holiday spirit. That's very generous of you Bryan.

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    Bryan Schwerer

    SIM has been claimed

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    Daniel Roberts

    I notice the Nexus 5 SIM card has been removed from sale completely now in the Devices section. Does this mean you can't sell them at all anymore?

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    Jeff Smith

    Oh no :-( I tried Best Buy today and they had no idea what I was talking about. Any advice on how to use a Nexus 5 on Ting now? I really wanted one.

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    Renny M

    @Daniel, The SIM card was removed from our website because we are currently out of stock of them. They have been in high demand!  We are aiming to have them back in stock mid-late January, but don't have an exact ETA at this time.

    @Melissa, You can check a local Sprint store or even Amazon. Hopefully you can find one! 

     

  • Avatar
    Daniel Roberts

    I've found that the ONLY one place I had any luck was at Best Buy, where they would sell them for the exhorbitant price of $30, which I was unwilling to pay. ALL of the 4 Sprint stores I tried near me (both corporate and affiliate) either didn't know what I was talking about, said things like "we don't use SIM cards," or "you don't need one, you should already have a SIM card in your Nexus 5," "all our phones should already have them installed," or just generally flat out refused to issue one. It's pretty clear that either corporate is either GROSSLY incompetent and disorganized and has not communicated clearly with the stores about Nexus 5 activation procedures, or else they're dragging their heels and really do not want to let customers activate their own phones as is customary on GSM carriers like AT&T or T-Mobile.

    I am willing to let you guys know if I have any luck in the future with getting hold of them... It's ridiculous that Sprint expects customers to jump through hoops to use their service this way, frankly! How much does anyone want to bet that most of the Nexus 5 activations they will ever see are on Ting?!?!?

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    Jeff Smith

    I found the part # for the sim card on the 'trailblazers' thread and located a card on ebay. Hopefully it works, if not I have 14 days to return. Search for "SIMGLW206R" it is usually listed as working for Sprint HTC One, Samsung S4, and Nexus 5. There are a few left here:  http://www.ebay.com/itm/SIMGLW206R-ICCID-4G-Sim-Card-Clean-ESN-use-with-Sprint-HTC-One-Galaxy-S4-/331096745037?pt=Cell_Phones&hash=item4d16e7644d

  • Avatar
    Daniel Roberts

    Haha!!! I wonder if Sprint realizes they've created a nice little black market there on EBay with their refusal to issue these SIMs themselves. Surely they've seen the spike in demand for these cards by now and are starting to get a clue?!?

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    Joseph Emerson

    Hey all, I am wondering if a Nexus 5 bought from Tmobile can be activated on Ting?  I know devices sold through Sprint and their partners are not allowed, but Tmobile uses GSM tech and I think to Sprint it would be no different than a Google play device.  I know that the Tmobile nexus 5 is compatible with the Sprint network.

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    Renny M

    Hi Joseph,

    I see that you also posted in the Nexus 5 for Ting Trailblazers thread. The answers you received in that thread were correct. Generally, we can only activate Nexus 5's bought directly from the Google Play store. If the Nexus 5 sold by T Mobile was added to the Sprint known ESN database, we would be able to activate it. You go here to check the ESN/MEID of your device to see if it is eligible for our BYOD program. Feel free to  contact our support team if you have any further questions.

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    Nathan Hubbard

    Just curious if any SIM cards were actually shipped recently, or if the "ships by Feb 07" means that you still don't have any in?

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    Justen Burdette

    Hey Nathan!  The "ships by Feb 07" date is for orders that are placed as of this moment and is not an indication of when orders already placed (earlier) will ship.  All of the remaining orders that were placed prior to January 17 but that have not yet shipped should ship tomorrow and Wednesday.

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    Russell Wenning

    If I have a Nexus 5 I bought from Google Play and activated on Sprint with a Sprint SIM card can this SIM card be used on Ting or do I have to buy the Ting SIM card?

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    Felipe S

    Hi Russell. The SIM card may show as in use when we try to activate it, but it might be worth a shot. Please note that you need a Sprint Nationwide Network micro SIM card to activate the Nexus 5 on Ting and it looks like it needs to be model SIMGLW206R or newer. You might  be able to find that card at a local Sprint corporate store with repair capabilities. Just tell them you need a SIM for your Nexus 5 to bring it to the Sprint Nationwide Network.

  • Avatar
    Russell Wenning

    @Felipe I do have that card currently installed on my active Sprint phone. I'm planning on switching to Ting in about 2 weeks. I ordered a Ting SIM just in case. Worst case I have an extra SIM card in case I want another Nexus 5 in the future.

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    David Volkman

    Hey folks, ordered my SIM card a few days ago and it's set to ship in a couple weeks.  While I wait, can I activate voice and text on my phone without the SIM Card?

  • Avatar
    Renny M

    Hi David,

    You will have to wait for the SIM card to arrive. We need both the IMEI of your device and the ICCID of the SIM card associated with each other to activate your device

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