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Before You Activate Your Nexus 5 / 5X / 6 / 6P

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Last updated by Isabel M

This article applies to the following devices:

  • Nexus 6P
  • Nexus 5X
  • Nexus 6
  • Nexus 5

First, check your coverage.

Check which network gives you better coverage. Click here and choose to see a GSM coverage map, a CDMA coverage map or have your device choose which coverage will be the best fit for you.

Once you've chosen a network, click the link below that applies to you.

If your coverage on both networks is almost the same or you're still not sure which one to choose, click here for some tips on how to make that choice.



Before You Activate on CDMA

1. Pick up a device.

You can pick up the following devices from Google Store, Amazon or Motorola Store (Nexus 6):

  • Nexus 6P
  • Nexus 5X
  • Nexus 6

The following device must be purchased from the Google Store in order to work on the CDMA network:

  • Nexus 5

2. Install your micro SIM card first.

Before you power you up your Nexus 5 or 6 for the first time, you should install your Ting SIM card. This will ensure that the phone is recognized as a CDMA device and information like your device's MEID and ICC ID, which you'll need to bring your phone to Ting, will show up. If you've already powered up your phone without installing the SIM card, running a carrier reset after you've installed it should solve the issue.

What if I don't have a SIM card?

Purchase one by clicking the link below:

Nexus 6P

Nexus 5X

Nexus 6

Nexus 5

3. Find your device's MEID.

Once you have your SIM card installed and your phone turned on, you'll want to track down your MEID.

To find it, go to Apps > Settings > About phone > Status

4. BYOD your Nexus 5 or 6.

Head over to the Ting BYOD page follow the prompts to bring over your device. We’ll also ask you for the ICC ID from the SIM card you picked up earlier, which will look something like 89011200000123456789.

To find that ICC ID just go to Apps > Settings > About phone > Status

Proceed through the steps to activate the phone with a number and then restart your device so it can go through the Hands Free Activation and sync with the network.

5. Complete your activation.

Head over to this article and follow the steps there to ensure that your phone is up and running. 

A Note About LTE Data

The Nexus 5 and 6 devices are tri-band LTE devices, but not all CDMA LTE markets have been upgraded to tri-band LTE yet. In those areas only 3G data will be available for tri-band devices.

For more information click here.



Before You Activate on GSM

1. Purchase your Nexus 5 or 6 anywhere.

That's right, any Nexus 5 or 6 can be used on Ting on GSM. Whether you've picked up your device from the Google Play store, Motorola or you got it through your previous carrier, you can bring it to Ting.

2. Find your device's IMEI.

To find your device's IMEI, go to Apps > Settings > About phone > Status

3. Activate your SIM card.

Head over to the Ting BYOD page follow the prompts to activate your SIM card. We'll ask you for your IMEI during that process.

What if I don't have a SIM card?

Purchase one by clicking the link below:

Ting GSM X1 SIM card

4. Install your SIM card.

Install your activated SIM card in your phone.

5. Complete your activation

Head over to this article and follow the steps there to ensure that your phone is up and running.

 

*Sprint is a trademark of Sprint.

Have more questions? Submit a request

Comments

  • Avatar
    Jonathan Zumbrun

    FYI: **3. Find your device's MEID. **This didnt exist here: Apps > Settings > About phone > Status.

    It was on the box. Other than that all went well and was activates within the hour!

  • Avatar
    Frank Ringsmuth

    Whenever I try to buy the Nexus 5 Sim card it just takes me to the devices page, but I cannot seem to find it on there. Any ideas?

  • Avatar
    Samantha C

    Hey Frank, the popularity of this device has the SIM cards flying off the shelves faster than we can stock them! Because we are currently out of stock we took the page down until we can get some more SIMs in keep an eye on our device page for updates. 

  • Avatar
    Charlotte M Eggleston

    I just want to check that the January 20, 2014 date is accurate for my Sim card to ship for my Nexus 5 (so excited to finally have my phone!).

  • Avatar
    Renny M

    Hi Charlotte,

    January 20th, 2014 is our target to get the next batch of SIM cards out to all of the eager Nexus 5 owners. You will be sent an email with Fedex tracking information once yours has shipped!

  • Avatar
    Felipe S

    Hi Neal. We're shipping SIM cards as fast as we can get them and are currently fulfilling orders expected to ship on January 20th in priority sequence as we speak. The expected shipping date for orders placed today is February 7th, but you should get yours sooner as you've already placed your order. We'll send you an email confirmation as soon as soon as it ships, but feel free to contact us through a support request if you have any further inquiries.

  • Avatar
    Rose Heldt

    OK.  I was impatient and powered up before my SIM arrived.  Now I put it in and tried the carrier wipe from the other thread (Dial *#*#72786#*#*  ).  I get an authentication error - try again later.  I have not gone through the activation yet.  

    Do I need to get this carrier reset to work first, or can I activate it and then do the reset?   I just don't want to bungle things up completely.  

    thanks, Rose

  • Avatar
    Paraic O

    Hey Rose,

    In this case we would recommend a factory reset of the device. Just follow the directions posted below and then reboot. The activation should begin automatically from there. If not then go through with the Carrier Reset.

    1. Tap the Settings app
    2. Tap "Backup & reset"
    3. Enable "Back up my data" and "Automatic Restore if applicable"
    4. Tap "Factory data reset"
    5. Tap "Reset phone"
    6. Tap "Erase everything"

    If this doesn't work for you then I would recommend contacting support.

  • Avatar
    Aziz Chughtai

    Quick question for anyone that might know. Managed to beg myself a SIM card from a Sprint store for my Googleplay Nexus 5, but the model number is SIMGLT207R not the more mentioned SIMGLW206R. Multiple places have mentioned the later card or newer; I have no way to tell if the card I was given is newer or not. I'd love to try activation, but I can wait for a more official Ting card if need be. For what it's worth, the tech at the Sprint store said this should work just fine. Ideas? Thanks!

  • Avatar
    Renny M

    Hi Aziz, 

    I see that you have also posted that question here. I have responded to your question in that thread.

  • Avatar
    Jenny Harz

    What does "However, most of you should have LTE data within 2-6 weeks regardless of where you are." mean?

     

    Does this mean sprint is switching all their wimax towers over to LTE within the next 2- 6 weeks? Here in Northern NJ, it's almost all Wimax and no LTE, so that would be quite exciting news.

    I dont know if the problem is ting or sprint but the 3g service is HORRIBLE.  It's terribly slow (honestly slower than 1XRTT days) and worse is that it rarely works.  It will say I have signal and 3g coverage but pages will not load, apps will not work, etc.  It takes several minutes usually to get things going.  

  • Avatar
    Felipe S

    Hi Jenny.

    EDITED (Feb. 25, 2014):  That statement was in regards to the roll out of triband LTE (the kind of LTE data the Nexus 5 uses). That roll out is still happening and we'll be posting more information about that soon.

    Having said that, there are many network upgrades currently taking place. You can visit http://network.sprint.com to check for any improvements in your specific area regarding data speed improvements and 4G LTE coverage. 

    I highly recommend you run a profile update to confirm your data settings are up to date. Please check this link for instructions on how to do that depending on your device - https://help.ting.com/entries/22352307 - Just select your phone and locate the instructions for the data profile update.

    If that update doesn't help improve your data connection, please contact us through a support request and we'll investigate that further for you.

  • Avatar
    Jeffrey Carroll

    Please confirm that the N5 will work in areas with only CDMA coverage.

  • Avatar
    Renny M

    Hi Jeffrey,

    The Nexus 5 is a great device that works wherever Ting offers coverage. Since Sprint's CDMA network is our home network, we can confirm that the Nexus 5 works in areas with only CDMA coverage.

  • Avatar
    Pamela Lee

    I don't know why I didn't read up on Ting before turning on my N5, but I want to report GOOD news on auto-activation.  I received my N5 on Mon 2/10/14 and was anxious to check out the features and sync all of my information over WiFi before my SIM card arrived a couple days later on Wed 2/12/14. After I popped in the SIM card and proceeded to Activate, the first reboot didn't do anything. Clicking "not successful" on the activation prompt made me realize that I had to enable data under Mobile Network Settings. After rebooting with data enabled, auto-activation did its magic and updated its own Profile and PRL. Phone calls work even though the reception in my house is MUCH lower (few to no bars) compared to the full bars I had on the LG Optimus S. SMS and MMS messages work even though some MMS messages prompted me to download, and 3G Data works (not much LTE where I live). Today, I had my first trouble sending out a picture MMS (could be due to my work building, though) so I came here for info on updating my MMS URL. I didn't have to do a carrier wipe! 

    Note: What led me here was my google search for a better N5 data usage indicator because the first day off WiFi, google+ cost me 330MB of data (see attached) by doing background stuff (even though I specifically set it to backup only over WiFi!!) behind my back and launched me from my happy M data bucket to the next L data bucket with only 3 days left in the billing cycle. The spike is obvious compared to my avg 10-20MB daily usage (see attached), and my 500MB hard cap wasn't quick enough to stop the spike. I'm glad I discoverd N5's mobile data limit feature after that happened. =P

  • Avatar
    Chandra Tanniru

    It worked like a charm. I inserted the SIM, turned the phone on, waited for a few minutes.

    I was using my Nexus 5 for music & videos until the SIM card arrived, but still I didn't have to do a carrier reset. You certainly made my day.

  • Avatar
    Lee Laszewski

    Wow!  Up and running with a new number in minutes.  Thanks for the clear instructions and efficient activation.

  • Avatar
    David Mitchell

    My Nexus 5 was a breeze to set up, thanks for the easy to follow instructions.

  • Avatar
    Timothy Livingston

    I ran through the activation steps including Dial *#*#72786#*#* , but i still was not able to dial out.. even the next morning. "Your account is not authorized..." was the message given.

    I tried once more this morning with no better luck. Finally i tried "update PRL" and "Update profile"... like magic, it worked instantly!

  • Avatar
    Bruce Osborne

    Call or email Ting support for this account specific issue.

  • Avatar
    Doug Currey

    I am getting ready to purchase Nexus 5 32g from google play store and sim card from Ting.

    After they arrive are the above the still the correct activation instructions?

  • Avatar
    Doug Currey

    To add to above, I will be replacing a current device on my account.

  • Avatar
    Felipe S

    Hey Doug, just click on Activate at the top right corner of our website to get started and you will be guided through the process. 

  • Avatar
    Bruce Osborne

    I believe it is recommended to not power on the phone until you have inserted the Ting SIM. I waited until the SIM was in place and activation was very smooth.

  • Avatar
    Doug Currey

    Had some minor problems with activation.  After entering the *#*#67xxxx#*#*" don't remember exact number.  The phone would reboot and nothing.  Finally figured out I had to manually do PRL update and Profile update for it to work.

  • Avatar
    Ashley Givon

    Hi Everyone,

    This might be obvious to everyone but for me what solved the issue was that on my Ting account, the default setting was that the device WAS NOT ALLOWED TO CONNECT TO THE INTERNET, once I changed that within my ting account device settings, everything worked :-)

  • Avatar
    Benson Branch

    Trying to choose a phone for ting ... Nexus 5 is out-of-stock at Google Play. Can I bring a Nexus 5 from swappa.com to Ting now? What if the original carrier on a swappa N5 wasn't Sprint? Thanks!

  • Avatar
    Bruce Osborne

    The only Nexus 5's supported are the ones purchased from Google Play. Other ones may work, but have issues.

    Apparently the Sprint Nexus 5 from Best Buy has different firmware that locks it to Sprint's network, for instance. Somebody brought one to Ting and was unable to move to a different carrier. Ting could not help and Sprint would not help because they were not a Sprint customer.

     

  • Avatar
    Steven Meyers

    When I try to do the BYOD for my Nexus 6, it did NOT ask me for my ICCID, it told me that my unlocked Nexus 6 wouldn't work on Ting until February 2015. Here's the exact message:

    "Good News! Your device will soon be ready for Ting. Your unlocked Nexus 6 should be able to come to Ting once we launch GSM support in February 2015."

    I have a Ting nano-SIM card in the device already, and it's showing the ICCID, but your BYOD page never asked for that.

  • Avatar
    Ting Help

    Hey Steven!  At this moment, we can only activate Nexus 6 phones that have been purchased from Google Play or Motorola directly.  If it's one of those, you should be able to add it to an account.  If you have trouble with that, please call, chat with us online, or send us an email with the MEID and we'll be happy to look into it.

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