Last updated by Isabel M
You can now use GSM devices on Ting!
That means just about any unlocked smartphone made in the last couple years will be able to make the move to Ting, giving you more options while you save.
We've tried to answer all the questions we think you'll have here, but if there's anything that we've missed, please post it in the comments section below. We may not have the answer yet, but we'll do our best to get the information as soon as we can.
1. What do the terms CDMA and GSM mean?
CDMA and GSM networks are two types of cellular phone networks and generally if you have a device made for one, it can't be used on the other. In the US, Sprint®* and Verizon run on CDMA networks while AT&T and T-Mobile run on GSM networks.
When someone says “unlocked” in reference to a smartphone, they’re probably talking about a GSM device. It's also easier to move GSM phones from one carrier to another whereas it's much harder (and sometimes impossible) to do that for CDMA devices.
By adding a GSM network, we've made it possible for you to bring both CDMA and GSM devices to Ting.
2. Do I need a new SIM card if I want to use a GSM device on Ting?
Yup. No matter where you're coming from (i.e. AT&T, T-Mobile, Sprint, Verizon, or elsewhere), you need a new Ting GSM X1 SIM card (which can break into mini, micro, and nano sizes).
3. How do I check if my device is compatible?
4. How do I know if my GSM device is locked?
You'll need to check this with your current carrier. While our compatibility checker will let you know if you can bring your device to Ting, it won't tell you if the device is locked or not. For more information on unlocking, click here.
5. Is Ting able to unlock my device for me?
No, we aren't able to unlock your device for you; you'll need to contact your current carrier to do that. For more information on unlocking, click here.
6. My Nexus 5 or 6 / iPhone 6 or 6 Plus is active with Ting on CDMA. Can I move it to Ting on GSM?
Yes. The Nexus 5 and 6 and iPhone 6 and 6 Plus are dual network devices that can be used on either CDMA or GSM.
7. How does this change Ting coverage?
Click here to see your coverage. You can select from GSM or CDMA coverage maps or let your device choose which coverage will work best for you. Like with our CDMA network, while using native coverage, on the GSM network you have access to voice, text, and data (including LTE where available) but only voice and text when roaming.
8. What about international roaming?
For international roaming rates, click here. We also recommend simply picking up a local SIM card for your unlocked device when you're traveling.
9. Can I use Wi-Fi calling on my GSM device?
Wi-Fi calling is supported for select Android, Windows and BlackBerry devices.
It is not currently available for iOS devices.
The Can use Wi-Fi calling setting appears in the control panel and can be set to Enabled for all GSM devices including ones for which Wi-Fi calling is not actually supported. Refer to our Wi-Fi Calling FAQ and your device to know if your device can make Wi-Fi calls.
Wi-Fi calling rates are the same as our regular calling rates.
10. What about visual voicemail?
Currently visual voicemail is not supported for GSM devices on Ting. Once that changes, we'll make that update here.
11. Is caller ID available for GSM devices?
Caller ID isn't currently available for GSM devices, but it will be down the road. This information will be updated as that changes.
12. Can I have CDMA and GSM devices on the same Ting account?
Absolutely! On Ting, CDMA and GSM devices will coexist under a single account and will share a single pool of minutes, messages and gigabytes. At the end of the billing cycle, they will appear on a single monthly bill.
13. How much does Ting on GSM cost?
On all domestic services, Ting service costs the same whether you're using the CDMA or the GSM network. You'll still pay the same $6 plus taxes for each active line/device on your account, regardless of whether it's a CDMA or a GSM line. And, you'll still share minutes, messages, and gigabytes across all of the devices on your account again, regardless of whether they're GSM or CDMA.
14. Can I transfer my number to a GSM device/SIM card?
Yes. The process for transferring a number to a device (or really a SIM card) on our GSM network is the same as the one for transferring a number to a device on our CDMA network.
15. Can I move my phone number from a CDMA device to GSM device and vice versa?
Wherever we have both native Ting GSM and CDMA network coverage, yes. You can switch the number between devices from the control panel in your account. The switch will take 2-24 hours just like transferring a phone number into Ting from another carrier.
16. If I activate my Ting GSM SIM with a new phone number, will I be able to change the number on that SIM card later?
Yes and no.
Once you've activated a Ting GSM SIM card with a phone number we can help you:
- reactivate it with the same number for a brief period of time if it's been deactivated
- transfer or port an existing number to a GSM SIM card that's already active with another number
- reactivate a SIM card if you've ported your number away from it
If you've activated with a new number to test out GSM services, but you want to port a number to Ting on the GSM network, you'll need to purchase a new SIM card to port your number phone number to.
17. What is a PUK code and what do I need it for?
A PUK code is a number associated with your Ting GSM X1 SIM card that unlocks your SIM if it's become locked.
The PUK code associated with your SIM is printed on the credit card sized card that you pop your Ting GSM X1 SIM card out of when you first receive it.
Currently, we cannot retrieve your PUK code for you, so please either hang on to the card or record your PUK code.
18. What else do I need to know?
If you're still not sure if Ting on GSM is right for you, check out this article.
Need to know which GSM devices you can bring to Ting?
Want to know about GSM iPhones on Ting?
Have questions about bringing your GSM device to Ting?
Need help getting your GSM device activated on Ting?
Having trouble getting activated?
*Sprint is a trademark of Sprint