Last updated by Isabel M
1. What is port eligibility?
Port eligibility is the process of confirming that your phone number can be transferred (or ported) from your current carrier to Ting. To be eligible, we must offer coverage in that area and our network partners have to have numbering services available.
Your number also has to be active; if you've deactivated your number, we can't port it for you. Lastly, toll-free numbers are not eligible for a transfer.
The system will check all of these things for you when you begin the number porting process but if you have not yet it is extremely import to check your phone using our BYOD Tool to see what networks it can use and what SIM would be required.
If you wish to confirm a number can port to Ting you can check here
2. How long will it take to port my phone number to Ting?
On average, transfers of mobile phone numbers take 2-24 hours. If you're transferring a land line, Google Voice or other VOIP number, it will take 5-7 days.
3. Will I still be able to use my phone while my number is porting?
There will generally be no service on the number while it transfers. Once the number has made the move to Ting you will receive a confirmation email with the steps to complete activation to get service through Ting.
It would be much the same if porting from GSM to CDMA with Ting, or vice versa.
4. Can I port a number to a data device?
No. Numbers can only be ported to phones.
5. How will I know if there’s a problem with my number transfer?
Problems with number ports are usually the result of a mismatch between the information that was submitted in the port form and what your current carrier has on file for you. If we run into a problem while porting your phone number over to Ting, we'll email you to let you know. This article also outlines what to do if there's a problem.
6. What happens to my current wireless service after I transfer my wireless number to Ting?
If there was only one number in your account, it will automatically be canceled; however you may want to get in touch with them to make sure the account is closed to be on the safe side.
7. Do I need to cancel my current service to complete the number transfer to Ting?
No, in order to transfer your phone number to Ting, your service/number must be active.
8. Do I continue to pay my existing wireless provider while my number is being transferred to Ting?
Yes. Do not cancel your service while your phone number is in the process of porting to Ting. After the number has successfully ported to Ting we suggest that you call your old provider and ensure you will no longer be billed for that phone number. If needed we do offer assistance with any ETF payments the previous carrier may require
9. Your number transfer form requires a port out pin from my current carrier, but they didn't give me one. What should I do?
All of the fields in our number transfer form are required but if there are pieces of information that your current carrier doesn't require to transfer your number, just enter a place holder in the field (e.g. 1234). Since your current carrier isn't checking those fields, it doesn't matter what you enter in them. Most carriers do have a pin requirement though. Click here for more information.
10. What if I'm transferring my number from an iPhone?
If you're porting your number from an iPhone to an Android, Windows or feature phone, you'll want to disable iMessaging first. If your number is currently on an iPhone and will remain on an iPhone, there shouldn't be any complications and your Apple services (Facetime, iMessage etc) will continue to work over Wifi during the port.
11. What if I'm transferring a number that I had in another city or state?
If you move from New York, with a local number to Los Angeles, people calling you would be dialing a long distance New York number. So to be fair, if you move to another city or state, it might make sense to change your phone number so that people in your new town or city can reach you by making a local call. We will not bill you additionally for the usage, but it may make more sense to have a local number so that those calling you do not pay a surcharge, depending on what carrier they are with. If you decide to go with a new number here is how on GSM or CDMA