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Transferring your phone number to Ting

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Last updated by Edward Kirchlechner


Looks like you are interested in transferring your phone number to Ting but don't know where to start. This article will walk you through moving the number from your old inferior carrier to Ting! We'll also answer some of your frequently asked questions about moving a number.

How to transfer your phone number

1. Gather your information

You will need to have some information from the current carrier that has your number. You will need:

  • Phone number you want to move
  • Account number
  • Port out pin/password
  • Billing information

Some carriers do not have port-out pins or passwords. We can help you find the right details most of the time - check out our carrier porting information help article.

2. Give yourself some time

Wireless phone numbers take anywhere up to 24 hours, but in our experience, they make their way over to us a lot faster. Landlines, Google voice or other VOIP numbers can take 5-7 days.

3. Start your transfer

  1.  Log into your Ting account and click on Device settings.

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  2. Find the inactive CDMA phone or GSM SIM card that you want to work with, click Activate and follow the steps to activate your phone.

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  3. Select Bring a number you already have, enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page; if it can't, you'll get a message letting you know.

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  4. Fill in the account information you have on file with your other carrier in the number transfer form and then click Done.

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  5. Once you have successfully completed the form above with the required info, we will let you know that your number transfer is in progress.

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How to update your transfer request

If you receive an e-mail from Ting saying there was a problem moving your number, the email will give you one of two options:  

  • You'll be instructed to get in touch with our support team so we can help you with your port update.

         OR

  • You'll receive directions on what needs to be modified in your port request along with a link that will take you to the Device settings page in your Ting account online. The CDMA device or GSM SIM card that the number is being ported to will have a Requires update link next to it. Click it to update your port request. If you don't see any devices with this option, there should be a banner at the top of the page that you can click to get to the update form.
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On your number transfer form, look for the text in red at the top that tells you what needs to be updated, and enter the correct information.
 
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When you've completed the form, click Done.
 

If you're missing port information and it's not readily available in your account, you'll need to call your carrier's customer service line to get that information. Ting does not have access to that information and we aren't able to get it from your carrier on your behalf for security reasons.

If your port required an update, then it may have gone from being handled by an automated system to being handled manually, so a real person has to look at the information and make sure it matches up now. That means there's no guarantee of how long it will take. However, the majority of correctly updated ports take 1-3 hours to complete and the almost all of them will complete within 24 hours.

 

Frequently asked questions

1. Can I move my phone number over to Ting?

Most phone numbers can move over to us. You can check your phone number before starting the whole process.

2. Will my phone work with your service?

Most newer phones are compatible with multiple carriers. Check if your phone is one of them.

3. Do I need a new sim card?

In most instances, the answer is yes. You can find what type of sim card you need after confirming your phone will work. We will also link you to our shop page to pick up a sim on the results page when you check your phone (shown below).

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4. How long does it take to move the number over?

Moving a wireless mobile number to Ting can take up to 24 hours. Landlines, Google voice and VOIP numbers can take 5-7 days.

5. Can I cancel my number before I move the number to Ting?

No, in order to transfer your phone number to Ting, your service/number must be active.

 

Still having problems?

If you are still having issues with the port you can always give us a call at 1-855-846-4389 or reach out to us through e-mail.

 

 
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