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How to Transfer (or Port) a Phone Number

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Last updated by Isabel M

So you're coming to Ting, but you don't want a new number--you've got a perfectly good number of your own that you'd like to keep on using. We can do that! Here's a quick run down on how to make this happen.

I. Gather Your Intel

Gather all your intel, and by this we mean all of the account holder's information, from your other carrier. This includes:

  • Name on the phone bill
  • Address on the bill
  • Phone number you want to port
  • Account number with other carrier
  • Port out PIN/password

The port out PIN or password that you're looking for is the one your carrier might use to verify the your identity as the account holder if you called in and wanted to get account information or make a critical change to the account. It's often not the same password as your online login or voicemail PIN (unless you've set it up that way). Some carriers won't have a port out PIN; just make sure to find out what your carrier needs in order to port out your number. Getting all of this information in advance will save you time and frustration down the road.

For more details on what information your carrier might require in order to release your number, click here.

If this is a business account:

  • the name on the account will be the business name rather than an individual

 

II. Disable iMessaging

If your number is currently on an iPhone and will remain on an iPhone, you do not need to disable iMessaging.

If you're moving your number from an iPhone to an Android, Windows or feature phone, you'll want to disable iMessaging first.

 

III. Initiate Your Transfer

 1. Head over to ting.com, log into your account and click on Device settings.

III. Initiate Your Transfer

 

2. Find the inactive CDMA device or GSM SIM card that you want to work with, click Activate and follow the steps to activate your device.

 

3. Select Bring a number you already have, enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

4. Fill in the billing information you have on file with your other carrier in the number transfer form and then click Done. For help with the account number and password/PIN requirements of different carriers, click here.

Transferring a Number to an Active CDMA Phone

Maybe you tested Ting out with a temporary number before committing and bringing over your number. That's cool--we're okay with you seeing other carriers. If you want to transfer your number to a phone that's already active though, the steps are a little different.

The directions below are only for CDMA devices though; if you have want to activate a GSM SIM card with a new or existing number, you need a fresh new GSM SIM card which you can purchase here.

 

1. Go to your account and click on the CDMA device you want to port your number to. Click the edit icon next to your phone number.

 

2. Click Begin number port.

 

3. Enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

4. Fill in the billing information you have on file with your other carrier in the number transfer form and then click Done. For help with the account number and password/PIN requirements of different carriers, click here.

 

5. In some cases you won't be able to port your number to your active device. If you get this error please get in touch with us so we can verify this for you.

 

6. If there are no problems with porting your number the transfer takes 2-24 hours for mobile phone numbers and 5-7 days for land lines or VOIP numbers.

Once your port completes you'll get an email from us to let you know. This email will include a link with directions on how to get your device working.

For now, sit back and relax!

 

PRO TIP:

Since your old number will still be active until the port completes, there will be no indication in your device's settings that a number is porting (as in the image below). Once the port completes though, your ported number will show up as active on that device.

Got Questions?

We've got answers. Check out some of the most common questions about number transfers here.

Have more questions? Submit a request

Comments

  • Avatar
    Charles Amirault

    Is it possible to port a number from T-Mobile Pre-paid service?

  • Avatar
    Robin Lewis

    To do this you have to prepare as noted  by Isabel.

    This is how to get the billing account PIN for a TMOBILE prepaid account

    1. Use your phone to call 611.

    2. Say manage my account.

    3. Create bill account PIN.

    4. Enter 4 digit for your PIN.

    5. Verify your PIN.

  • Avatar
    Isabel M

    Thanks for posting that information, Robin!

  • Avatar
    Paul Papierman

    Is Ting able to port a number from one ting phone to another?  Has anyone done this successfully?  My husband and I switched phones so I asked ting to switch the numbers (both were ting phones already).  Somehow one number went thru but the other number still can not receive calls after more than 2 weeks and tech support seems out of ideas. 

  • Avatar
    Paraic O

    Hey Paul,

    We can indeed move numbers around, and this is accomplished through your account online. We have a help article on how to do it. I can see that there are some agents working on your support ticket. Hopefully we can get to a resolution asap.

  • Avatar
    Peter Kahle

    Is Ting able to port a number from a landline? I have a business line with Century Link that I am ready to give up, but I want to retain the number and would like to transfer it to my Ting phone (HTC Evo 4G purchased independently.)

    Is this possible?

  • Avatar
    Felipe S

    Hi Peter.  We can port landline numbers just like mobile ones. Just keep in mind that landline number ports take longer to complete (up to 5 business days)  compared to mobile ports.

    To start that port request, please have your older phone provider's account information handy, including your account number, account PIN, address and personal information of the account holder. That has to match exactly what that other carrier has on file so they can release the number. It might be worth contacting them beforehand if you're not sure about that information.

  • Avatar
    Larry Dill

    I ordered a phone from Ting, but it may not arrive until after my current carrier enters a new billing cycle. Obviously, I'd like to avoid that, even if it means going a few days without service. When my new phone was shipped, Ting sent me the ESN for the new device via email. Can I activate this phone and port my number from Verizon, even though I do not yet have the new phone?

  • Avatar
    Larry Dill

    Sorry, I just realized the error of my query. I know I cannot activate the phone until I have it, but can I PORT the number from Verizon, so I can terminate my Verizon account before I have the new phone in hand?

  • Avatar
    Marty M

    Hi Larry.  As the device is already on your account, you could begin the process of porting your number.  Go to 'Device Settings' and click on the 'activate now' button.

  • Avatar
    Jaime Huppert

    The step "Where did I buy your device from" ..If I got from Google (Nexus 5) I pick "Other Carrier" or "Not listed" ?

  • Avatar
    Courtney W

    Hi Jaime,

    If you purchased from Google, you can select "Not Listed".

  • Avatar
    G Mitchell

    If I am using a Ting number and would like to port my Google Voice number. Will my existing Ting number continue to work while to port happens? I don't want to be without service for several days!

  • Avatar
    Marty M

    Hi Garrad.  You can try to port your GV number right over top of your current Ting number and if they are considered to be in the same coverage area, then you will have service on your Ting number until your GV number finishes porting. You can follow the steps in this article to give this a try:

    https://help.ting.com/entries/40874473-Porting-a-Number-to-an-Active-Device

    If the two numbers are not in the same coverage area, you would have to expire your current Ting number to facilitate porting in your Google number, which can, as you note, take several days.

     

  • Avatar
    G Mitchell

    Thanks for the reply...so to clarify, the Ting number *will not work* while the porting process is ongoing?

  • Avatar
    Marty M

    Hi Garrad.  If you have had to expire your Ting number to facilitate the port, your number would not work from the time it was expired.

    If the the method outlined in the article will work in your situation, then your Ting number would work until the moment that your Google number port completed.

  • Avatar
    G Mitchell

    Ah...gotcha Martin...I got it now. Thanks so much for the clarification.

  • Avatar
    Yasir Malik

    I have an existing Sprint phone with a phone number.  I want to continue using this phone with the same number.  Would I follow the instructions under "Initiate Your Transfer" on this page and then these steps: https://help.ting.com/entries/25733283-Activating-a-BYOD-Phone-with-an-Existing-Number

  • Avatar
    Renny M

    Hi Yasir,

    You are correct! Those are the steps that you should follow if you are bringing a BYOD device and transferring a number over to Ting.

  • Avatar
    Dorothy Green

    i have a phone with sprint and husband has one with v hizon and so how would i go about this for havng our numbers on one accont

     

  • Avatar
    Renny M

    Hi Dorothy,

    The process is very simple. Sign into your Ting account (at Ting.com) and start the porting process for both numbers by clicking activate at the top of the page. This way they will both end up on the same Ting account! Make sure to gather all the necessary information (listed above) for both carrier accounts that you are porting from. Check out the Official Ting Activation Guide or contact our support team if you need any additional help with the switch.

  • Avatar
    Zach Knechtel

    I'm currently on my parents' T-Mobile family plan, but I'm switching to my own plan now that my phone broke and I can get a Sprint one. What would I have to have my parents do to release my number? Also, I will be doing a BYOD.

  • Avatar
    Marty M

    Hi Zach.  When you go to activate your BYOD phone with us, select the option to port your number.  You'll be presented with a form to fill out.   The information required on the form is the T-mobile account holders:  name, address, last 4 digits of their SSN and an account number and password. 

    If all the information matches up with what they have on file, T-Mobile will release the number to your Ting phone.

  • Avatar
    alberto viana

    hi there. i just ported my number from t-mobile successfully. but, i am finding the t-mobile phone still has the ported number active. is this normal?

  • Avatar
    Marty M

    Hi Alberto.  It can sometimes take a little time for everything to resolve after porting a number.  It sometimes helps if you leave the old device off.   If you continue to have problems by tomorrow, open a support request and we'll take a look.

  • Avatar
    alberto viana

    ok. thank you!

  • Avatar
    Joe Camardo

    I just completed the process for porting my number, however, I had no idea it would mean my phone would lose service for up 7 days... is this in fact correct?

  • Avatar
    Paraic O

    Hey Joe,

    Not entirely. Porting a wireless number takes between 2-6 hours, sometimes up to 24. If it will take longer than this we always notify you.

    From what I can see, since you posted your comment the number has ported to Ting already :)

     

  • Avatar
    April Sy

    Can I port pre-paid phone numbers from Verizon phones?

  • Avatar
    Renny M

    Hi April,

    You should be able to port a prepaid Verizon number over to Ting. You can submit a help request to verify the port eligibility for your number. As per our Carrier Porting Information help article, the information you need to port a Verizon prepaid number is as follows:

    • your 10-digit phone number is your account number
    • your password is the last 4 digits of your phone number
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