Last updated by Tommy Ward
You can confirm a number can port to Ting before making the request.
1. Gather your information
By this, we mean all of the account holder's information, from your other carrier. This includes:
- Phone number you want to port
- Account number
- Port out PIN/password
- Billing Information (Account holder's name and address)
Some carriers won't have a port out PIN so it is best to find out what your carrier needs in order to port out your number. Getting all of this information in advance will save you time and energy down the road.
If this is a business account:
- the name on the account will be the business name rather than an individual
2. Give yourself time
Your line must be active for our system to request it from your current carrier, so you will want to start the process well before your billing cycle rolls over. On average, transfers of mobile phone numbers take 2-24 hours. If you're transferring a landline, Google Voice or other VOIP numbers, it will take 5-7 days.
3. Disable iMessage
If your number is currently on iPhone and will remain on iPhone, you do not need to disable iMessage.
If you're moving your number from iPhone to an Android, Windows or feature phone, you'll want to disable iMessage first.
4. Start your transfer
- Head over to ting.com, log into your account and click on Device settings.
- Find the inactive CDMA device or GSM SIM card that you want to work with, click Activate and follow the steps to activate your device.
- Select Bring a number you already have, enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that.
- Fill in the billing information you have on file with your other carrier in the number transfer form and then click Done.
- If there are no problems with porting your number the transfer takes 2-24 hours for mobile phone numbers and 5-7 days for landlines or VOIP numbers.
Running into issues
Should you run into issues, it is usually the result of a mismatch between the information that was submitted in the port form and what your current carrier has on file for you. If we run into a problem while porting your phone number over to Ting, we'll email you to let you know.
- FAQ: Transferring Phone Numbers
- Carrier Porting Information
- FAQ: Updating a Number Transfer Request
- I want to transfer my number to the CDMA phone I purchased from Ting
- I want to transfer my number to the CDMA phone I purchased elsewhere
- I want to open an account and transfer my number to the CDMA phone I purchased elsewhere
- I want to transfer my number to a GSM phone I purchased from Ting
- I want to transfer my number to a GSM phone I purchased elsewhere
- I want to open an account and transfer my number to a GSM phone I purchased elsewhere