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How to transfer (or port) a phone number

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Last updated by Tommy Ward

So you've decided to come to Ting, if you've had your number forever and couldn't imagine moving over to us without it, fear not! We have done our best to help you join the Ting family without having to leave your number behind.

You can confirm a number can port to Ting before making the request.

Once you have checked your deviceconfirmed your network coverage and have your appropriate sim card ready to go then all you will need to do is review these steps:

1. Gather your information

By this, we mean all of the account holder's information, from your other carrier. This includes:

  • Phone number you want to port
  • Account number 
  • Port out PIN/password
  • Billing Information (Account holder's name and address)

Some carriers won't have a port out PIN so it is best to find out what your carrier needs in order to port out your number. Getting all of this information in advance will save you time and energy down the road.

If this is a business account:

  • the name on the account will be the business name rather than an individual

2. Give yourself time

Your line must be active for our system to request it from your current carrier, so you will want to start the process well before your billing cycle rolls over. On average, transfers of mobile phone numbers take 2-24 hours. If you're transferring a landline, Google Voice or other VOIP numbers, it will take 5-7 days.

3. Disable iMessage

If your number is currently on iPhone and will remain on iPhone, you do not need to disable iMessage.

If you're moving your number from iPhone to an Android, Windows or feature phone, you'll want to disable iMessage first.

4. Start your transfer

  1.  Head over to ting.com, log into your account and click on Device settings.
    III. Initiate Your Transfer
  2. Find the inactive CDMA device or GSM SIM card that you want to work with, click Activate and follow the steps to activate your device.


  3. Select Bring a number you already have, enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that.



  4. Fill in the billing information you have on file with your other carrier in the number transfer form and then click Done.


  5. If there are no problems with porting your number the transfer takes 2-24 hours for mobile phone numbers and 5-7 days for landlines or VOIP numbers.

Running into issues

Should you run into issues, it is usually the result of a mismatch between the information that was submitted in the port form and what your current carrier has on file for you. If we run into a problem while porting your phone number over to Ting, we'll email you to let you know.

Once your port completes you'll get an email from us to let you know. This email will include a link to directions on how to get your device working.
Have more questions? Submit a request

Comments

  • Avatar
    Charles Amirault

    Is it possible to port a number from T-Mobile Pre-paid service?

  • Avatar
    Robin Lewis

    To do this you have to prepare as noted  by Isabel.

    This is how to get the billing account PIN for a TMOBILE prepaid account

    1. Use your phone to call 611.

    2. Say manage my account.

    3. Create bill account PIN.

    4. Enter 4 digit for your PIN.

    5. Verify your PIN.

  • Avatar
    Isabel M

    Thanks for posting that information, Robin!

  • Avatar
    Paul Papierman

    Is Ting able to port a number from one ting phone to another?  Has anyone done this successfully?  My husband and I switched phones so I asked ting to switch the numbers (both were ting phones already).  Somehow one number went thru but the other number still can not receive calls after more than 2 weeks and tech support seems out of ideas. 

  • Avatar
    Paraic O

    Hey Paul,

    We can indeed move numbers around, and this is accomplished through your account online. We have a help article on how to do it. I can see that there are some agents working on your support ticket. Hopefully we can get to a resolution asap.

  • Avatar
    Peter Kahle

    Is Ting able to port a number from a landline? I have a business line with Century Link that I am ready to give up, but I want to retain the number and would like to transfer it to my Ting phone (HTC Evo 4G purchased independently.)

    Is this possible?

  • Avatar
    Felipe S

    Hi Peter.  We can port landline numbers just like mobile ones. Just keep in mind that landline number ports take longer to complete (up to 5 business days)  compared to mobile ports.

    To start that port request, please have your older phone provider's account information handy, including your account number, account PIN, address and personal information of the account holder. That has to match exactly what that other carrier has on file so they can release the number. It might be worth contacting them beforehand if you're not sure about that information.

  • Avatar
    Larry Dill

    I ordered a phone from Ting, but it may not arrive until after my current carrier enters a new billing cycle. Obviously, I'd like to avoid that, even if it means going a few days without service. When my new phone was shipped, Ting sent me the ESN for the new device via email. Can I activate this phone and port my number from Verizon, even though I do not yet have the new phone?

  • Avatar
    Larry Dill

    Sorry, I just realized the error of my query. I know I cannot activate the phone until I have it, but can I PORT the number from Verizon, so I can terminate my Verizon account before I have the new phone in hand?

  • Avatar
    Marty M

    Hi Larry.  As the device is already on your account, you could begin the process of porting your number.  Go to 'Device Settings' and click on the 'activate now' button.

  • Avatar
    Jaime Huppert

    The step "Where did I buy your device from" ..If I got from Google (Nexus 5) I pick "Other Carrier" or "Not listed" ?

  • Avatar
    Courtney W

    Hi Jaime,

    If you purchased from Google, you can select "Not Listed".

  • Avatar
    G Mitchell

    If I am using a Ting number and would like to port my Google Voice number. Will my existing Ting number continue to work while to port happens? I don't want to be without service for several days!

  • Avatar
    Marty M

    Hi Garrad.  You can try to port your GV number right over top of your current Ting number and if they are considered to be in the same coverage area, then you will have service on your Ting number until your GV number finishes porting. You can follow the steps in this article to give this a try:

    https://help.ting.com/entries/40874473-Porting-a-Number-to-an-Active-Device

    If the two numbers are not in the same coverage area, you would have to expire your current Ting number to facilitate porting in your Google number, which can, as you note, take several days.

     

  • Avatar
    G Mitchell

    Thanks for the reply...so to clarify, the Ting number *will not work* while the porting process is ongoing?

  • Avatar
    Marty M

    Hi Garrad.  If you have had to expire your Ting number to facilitate the port, your number would not work from the time it was expired.

    If the the method outlined in the article will work in your situation, then your Ting number would work until the moment that your Google number port completed.

  • Avatar
    G Mitchell

    Ah...gotcha Martin...I got it now. Thanks so much for the clarification.

  • Avatar
    Yasir Malik

    I have an existing Sprint phone with a phone number.  I want to continue using this phone with the same number.  Would I follow the instructions under "Initiate Your Transfer" on this page and then these steps: https://help.ting.com/entries/25733283-Activating-a-BYOD-Phone-with-an-Existing-Number

  • Avatar
    Renny M

    Hi Yasir,

    You are correct! Those are the steps that you should follow if you are bringing a BYOD device and transferring a number over to Ting.

  • Avatar
    Dorothy Green

    i have a phone with sprint and husband has one with v hizon and so how would i go about this for havng our numbers on one accont

     

  • Avatar
    Renny M

    Hi Dorothy,

    The process is very simple. Sign into your Ting account (at Ting.com) and start the porting process for both numbers by clicking activate at the top of the page. This way they will both end up on the same Ting account! Make sure to gather all the necessary information (listed above) for both carrier accounts that you are porting from. Check out the Official Ting Activation Guide or contact our support team if you need any additional help with the switch.

  • Avatar
    Zach Knechtel

    I'm currently on my parents' T-Mobile family plan, but I'm switching to my own plan now that my phone broke and I can get a Sprint one. What would I have to have my parents do to release my number? Also, I will be doing a BYOD.

  • Avatar
    Marty M

    Hi Zach.  When you go to activate your BYOD phone with us, select the option to port your number.  You'll be presented with a form to fill out.   The information required on the form is the T-mobile account holders:  name, address, last 4 digits of their SSN and an account number and password. 

    If all the information matches up with what they have on file, T-Mobile will release the number to your Ting phone.

  • Avatar
    alberto viana

    hi there. i just ported my number from t-mobile successfully. but, i am finding the t-mobile phone still has the ported number active. is this normal?

  • Avatar
    Marty M

    Hi Alberto.  It can sometimes take a little time for everything to resolve after porting a number.  It sometimes helps if you leave the old device off.   If you continue to have problems by tomorrow, open a support request and we'll take a look.

  • Avatar
    alberto viana

    ok. thank you!

  • Avatar
    Joe Camardo

    I just completed the process for porting my number, however, I had no idea it would mean my phone would lose service for up 7 days... is this in fact correct?

  • Avatar
    Paraic O

    Hey Joe,

    Not entirely. Porting a wireless number takes between 2-6 hours, sometimes up to 24. If it will take longer than this we always notify you.

    From what I can see, since you posted your comment the number has ported to Ting already :)

     

  • Avatar
    April Sy

    Can I port pre-paid phone numbers from Verizon phones?

  • Avatar
    Renny M

    Hi April,

    You should be able to port a prepaid Verizon number over to Ting. You can submit a help request to verify the port eligibility for your number. As per our Carrier Porting Information help article, the information you need to port a Verizon prepaid number is as follows:

    • your 10-digit phone number is your account number
    • your password is the last 4 digits of your phone number
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