Last updated by Chris Bulbulian
This article is specifically about what the installation process looks like for a residential location, but the process for a business is very similar.
Before the Install
There's nothing specific that you need to do to prepare for a Ting Internet installation, but you do need to ensure that:
- Someone 18+ is at the home when we arrive, and will be on hand for the length of the scheduled appointment
- The person present is able to answer basic questions, such as where they wish the fiber line and fiber equipment to be installed
- The place you'd want the equipment installed has two free electrical outlets (one for the modem, one for the wireless router)
If you're choosing to purchase or rent our router the technician will set it up for you, so it's also a good idea to know the Wireless Name and Wireless Password that you wish to use.
I) Connecting to Your Residence
The most common installation that we do is one where the utility lines come in aerially--or above ground--from a telephone pole, so that's what this article will cover.
- We start by hanging a line from the street to your house, usually connecting on the second story.
- Next, we bring the wiring down the side of the house to the spot where we intend to make entry. In the majority of cases we're following the same lines as other utilities coming into your residence, so usually this doesn't mean adding a new batch of wiring to the side of your house.
- Then, we drill a hole into the house to bring the fiber optic cable through. That's generally the room where the equipment will be installed.
This is the longest part of the installation process, but apart from touching base with our team when they arrive, you can go and relax while we're doing this. Just make sure to be available for any questions that the team might have.
II) Setting Up the Modem and Router
Once we've brought the fiber into your house, we set up the modem and (optionally) the wireless router. Getting this set up in your home generally takes a little under an hour.
- First, we work with you to find a spot for the equipment and get it set up. Most customers opt for a table-top setup, but the unit can be wall-mounted as well.
- Next, we splice a connector onto the raw fiber optic cable that we've brought into your home. (This part is pretty cool and we urge you to watch it happen!)
- Next, we plug the connector into the back of the modem and turn it on.
- Then, we run a speedtest to make sure that everything is working properly.
- Then if you opt for our router, we hook up the router to the fiber modem and configure the wireless network and password.
- Lastly, we help you get your devices connected to the network.