The Installation Process

This article is specifically about what the installation process looks like for a residential location, but the process for a business is very similar.

Before the Install

There's nothing specific that you need to do to prepare for a Ting Internet installation, but you do need to ensure that:

  • Someone 18+ is at the home when we arrive, and will be on hand for the length of the scheduled appointment
  • The person present is able to answer basic questions, such as where they wish the fiber line and fiber equipment to be installed
  • The place you'd want the equipment installed has two free electrical outlets (one for the modem, one for the wireless router)

If you're choosing to purchase or rent our router, our technician will set it up for you! So it's also a good idea to know the Wireless Name and Wireless Password that you wish to use.


I) Connecting to Your Residence

Installation will follow the path that utilities typically enter homes in your area. That means if utilities are all underground, we will follow suit. If they typically come in aerially--or above ground--from a telephone pole, we will do that.


Aerial fiber

If your utilities are aerial, we hang a line from the street to the side of your property. The exact room we enter is often flexible (but should be on the same side of the house as the aerial drop). The technician will discuss it with you before they do any work.

  1. We start by hanging a line from the street to your house, usually connecting on the second story.
  2. Next, we bring the wiring down the side of the house to the spot where we intend to make entry. In the majority of cases we're following the same lines as other utilities coming into your residence, so usually this doesn't mean adding a new batch of wiring to the side of your house.
  3. Then, we drill a hole into the house to bring the fiber optic cable through. That's generally the room where the equipment will be installed.


Underground fiber

If your utilities are underground, the process looks pretty different. First we’ll build the fiber backbone along the streets in your area, followed by feeding live fiber optic cable through that infrastructure. Every three homes or so, there will be a flat plate installed in the city right-of-way, which will serve as the local splitter to feed fiber to the homes nearby.

Once we’re ready to start the process to bring the fiber from the street to your home, it goes something like this:

  1. We'll call you to get your permission to do the "fiber drop". This step is also a way for you to know we're in the home stretch for your specific address, and that you’ll be up and running with Ting in a few weeks.
    • You've got 2 options here!
    • Option A, you simply tell us which side and a general idea of where you want things installed (eg "right side of my home when facing house, near where my other utilities come in")
    • Option B, we schedule a free "site survey" which is a 1 hour appointment to go over the outdoor fiber path and the indoor router placement, and cover any other questions you have about the physical installation
    • Regardless of which you pick, we'll send this info to our contractor who does the fiber drop itself
  2. The local utility marker / "locate company" is called to mark where your utilities are (electricity, gas, water, cable, etc). You’ll see spray paint or flags in your yard marking these.
  3. Any private underground features such as electric pet fencing, irrigation systems or electrical lines must be marked out by the homeowner using flags or paint prior to the service installation.
  4. Once that’s done, we have contractors use vibratory plows to bury conduit from the road to the side of your home (the conduit is the tube will that house the fiber). This conduit gets buried approximately 6-9 inches in the ground, and may go under your yard or driveway.
  5. The next step involves a special machine feeding (or “blowing”) the fiber through that conduit.
  6. The final step: our construction team says "the fiber is blown" to your address, which is our cue to call and book your final install date and time!

You will not need to be home for any of the outdoor steps. Just for that final appointment to get you hooked up as the installer will need to come indoors to set up your Internet.

Exterior Interior
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Outside, the fiber will come up into an outdoor enclosure we call a NID. The NID is this grey box, at your preferred entry point.The location of the NID is usually decided during a pre-field "site survey" to discuss the path the fiber follows.

Inside, we will bring the fiber in and cover it with a small plastic plate. We will then run the fiber cable to an "ONT" which is our indoor fiber converter. From the ONT, an ethernet cable is run to a wireless router -- ours or your own, depending on your router choice.


II) Setting Up the ONT and Router

Once we've brought the fiber into your house, we set up the ONT and (optionally) our wireless router. The ONT is Ting's fiber converter box, which is quite small and out of the way. In the right-most picture above, it is the smaller white box.

  1. First, we work with you to find a spot for the equipment and get it set up. Most customers opt for a table-top setup, but the unit can be wall-mounted as well.
  2. Next, we plug the connector into the back of the ONT and turn it on.
  3. Then, we test the speeds to make sure that everything is working properly.
  4. Then if you opt for our router, we hook it up to the ONT and configure the wireless network and password.

Please note:

  • If you opt to use your own 3rd party router, we cannot assist with setting up or troubleshooting its connectivity -- we will confirm things are working up to and including the ONT.  Most of the time, these work straight away but every now and then the router manufacturer will need to get involved.
  • While onsite we will work with you to connect a few devices to the Ting connection to make sure everything is working. Setting up your other devices will be your responsibility.  Our technical support team is willing to help you if you run into any trouble! Occasionally though, certain devices may have issues connecting via Wi-Fi and may need the manufacturer's assistance to get connected

  • Ting provides a standard Cat5e Ethernet cable up to six feet (6') to connect to our router -- if you need a longer Ethernet run or some customized wiring solution between rooms or floors, this would be at your own time and expense

  • Ting will not manage or troubleshoot any in-wall wiring that is in place, such as an Ethernet line you've run between floors or the wiring of a media panel installed by a third party
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