This article is specifically about what the installation process looks like for a residential location, but the process for a business is very similar.

Before the Install

There's nothing specific that you need to do to prepare for a Ting Internet installation, but you do need to ensure that:

  • Someone 18+ is at the home when we arrive, and will be on hand for the length of the scheduled appointment
  • The person present is able to answer basic questions, such as where they wish the fiber line and fiber equipment to be installed
  • The place you'd want the equipment installed has two free electrical outlets (one for the modem, one for the wireless router)

If you're choosing to purchase or rent our router the technician will set it up for you, so it's also a good idea to know the Wireless Name and Wireless Password that you wish to use.


I) Connecting to Your Residence

Installation will follow the path that utilities typically enter homes in your area. That means if utilities are all underground, we will follow suit. If they typically come in aerially--or above ground--from a telephone pole, we will do that.


Aerial fiber

If your utilities are aerial, we hang a line from the street to the side of your property. The exact room we enter is often flexible (but should be on the same side of the house as the aerial drop). The technician will discuss it with you before they do any work.

  1. We start by hanging a line from the street to your house, usually connecting on the second story.
  2. Next, we bring the wiring down the side of the house to the spot where we intend to make entry. In the majority of cases we're following the same lines as other utilities coming into your residence, so usually this doesn't mean adding a new batch of wiring to the side of your house.
  3. Then, we drill a hole into the house to bring the fiber optic cable through. That's generally the room where the equipment will be installed.


Underground fiber

If your utilities are underground, the process looks pretty different. First we’ll build the fiber backbone along the streets in your area, followed by feeding live fiber optic cable through that infrastructure. Every three homes or so, there will be a flat plate installed in the city right-of-way, which will serve as the local splitter to feed fiber to the homes nearby.

Once we’re ready to start the process to bring the fiber from the street to your home, it goes something like this:

  1. We’ll call you to get your permission to do the “fiber drop”. This step is also a way for you to know we’re in the home stretch for your specific address, and that you’ll be up and running with Ting relatively soon.
  2. The local utility marker / “locate company” is called to mark where your utilities are (electricity, gas, water, cable, etc). You’ll see spray paint or flags in your yard marking these.
  3. Any private underground features such as electric pet fencing, irrigation systems or electrical lines must be marked out by the homeowner using flags or paint prior to the service installation.
  4. Once that’s done, we have contractors use vibratory plows to bury conduit from the road to the side of your home (the conduit is the tube will that house the fiber). This conduit gets buried approximately 6-9 inches in the ground, and may go under your yard or driveway.
  5. The next step involves a special machine feeding (or “blowing”) the fiber through that conduit.
  6. The final step: our construction team says “the fiber is blown” to your address, which is our cue to call and book your final install date and time!

You will not need to be home for any of the outdoor steps. Just for that final appointment to get you hooked up as the installer will need to come indoors to set up your Internet.


II) Setting Up the Modem and Router

Once we've brought the fiber into your house, we set up the modem and (optionally) the wireless router. Getting this set up in your home generally takes a little under an hour.

  1. First, we work with you to find a spot for the equipment and get it set up. Most customers opt for a table-top setup, but the unit can be wall-mounted as well.
  2. Next, we splice a connector onto the raw fiber optic cable that we've brought into your home. (This part is pretty cool and we urge you to watch it happen!)
  3. Next, we plug the connector into the back of the modem and turn it on.
  4. Then, we run a speedtest to make sure that everything is working properly.
  5. Then if you opt for our router, we hook up the router to the fiber modem and configure the wireless network and password.
  6. Lastly, we help you get your devices connected to the network.


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