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Lost or Stolen Device

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Last updated by Isabel M

I lost my phone, what should I do?

First things first, try calling it from another phone and see if you can hear it ring, or vibrate. If you're sure it's nowhere to be found, you can try locating it by way of the Android Device Manager as long as your phone is running 2.2 or higher.

If you're running 2.0 or 2.1 you can also try an app like Plan B, which you can download to your phone after it's lost.

Of course data has to be enabled on both the phone and the account for most lost device apps to work optimally. If the device is able to connect to a recognized Wi-Fi network then it may work without data being enabled, but if the device is unable to make an Internet connection, then the app won't work.

I don't want anyone using my phone, what do I do?

Go to your Ting account online and suspend your number. You'll find this option in the Actions section listed beneath the picture of your phone in the phone's Device Settings. When your phone number is suspended you're still billed the $6 monthly active line fee, but if someone has your phone they won't be able to use any services that cost you money.

This is also a good thing to do if you want to keep the phone number that's on the phone and transfer it to another device at some point. You'll have to un-suspend the number briefly to move it to another phone, but until you have that new device you don't have to worry about charges being racked up.

Just remember, most phone location services will not work once the line is suspended because they require a data connection.  However, you can suspend and un-suspend your device as needed.

If you're not able to do this on your own, give us a call at 1-855-846-4389, so we can help you out.

I'm sure my device was stolen, what do I do?

If you're sure your device was stolen and there's no chance of getting it back, go to your account online, click on the Device Settings for that phone and suspend or deactivate the number. If you're hoping to move the phone number to a new device, then suspending the number gives you that option (you'll have to un-suspend the number briefly to swap it to another phone). Just an FYI, the $6 monthly active line fee still applies to a suspended line.

If you don't care about keeping the number and you feel certain you won't be able to get the phone back, then you can deactivate the phone number entirely. If you aren't able to do this on your own, give us a call at 1-855-846-4389 so we can do it for you.

Can I buy insurance for my device?

We don't offer insurance for devices at this time, although some Ting customers have mentioned a number of 3rd party insurance products in the comments of this thread.

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