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Where do I find my Master Subsidy Lock code (MSL)?

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Last updated by Isabel M

What's an MSL?

An MSL is a 6-digit code unique to your CDMA device that's necessary to access some of your handset's deeper functions, such as wiping a phone number or manually programming in a new one. GSM devices do not have MSL codes.

Where can I find my MSL?

When you activate a device on Ting, we will send you an email that includes the MSL for the phone you just activated.

Occasionally that information doesn't make it into the email, but you can still find your MSL in your Ting account.

To find your MSL:

  1. Log into your Ting account
  2. Click on Device settings
  3. Click the device nickname or phone number
  4. Your MSL will be listed in Details section of your device settings
Where can I find my MSL?
 

What if my phone doesn't accept my MSL? 

There are a couple of different reasons why your device may not be accepting the MSL shown in your Ting account:

  1. Make sure the ESN/MEID number on your Ting account matches the ESN/MEID (sometimes called IMEI) number listed in your device's settings.
  2. Is your phone rooted or modified in any way? If so, this may be causing the MSL not to be recognized.
  3. When in doubt, try using the MSL 000000.
Have more questions? Submit a request

Comments

  • Avatar
    Kenneth Call

    And if it's not there?!

  • Avatar
    Pierre-Etienne Plessier

    And if you've been trying to transfer your Ting Number onto another cell phone, have tried to activate several times and did not get an email with -or without, for that matter- MSL to finalize activation?

  • Avatar
    Samantha C

    Hey Kenneth and Pierre, sometimes the MSLs of the devices brought in as part of the BYOD program get stuck in the system. I see you both sent in an email to our help centre which is the one of the best way to get this looked after, the other would be to call us at 1-855-846-4389. If you have any other questions feel free to follow up with the rep who sent the email with your phone details. 

  • Avatar
    Heather Hiegl

    this worked for me! thanks!

  • Avatar
    mgl Inc

    I just joined Ting and activated two Galaxy epic phones - the thing is I did not wipe the phones first - I do have a few issues, can I try to wipe them and start over. Do I cancel account and start over? Please help.

    Thanks,

    Michel

  • Avatar
    Paraic O

    Hey Michael,

    You can perform a factory reset on the devices and they will reactivate themselves upon start up. Be aware through that you'll lose all of your content so you'll need to back up everything that you can.

  • Avatar
    Kevin Clay

    on the device page, the left column is two digits too narrow and i  am unable to see the full six digits of my msl or any other number in that column

  • Avatar
    Kevin Clay

    it seems it worked fine when i went there on my phon though

  • Avatar
    Renny M

    Hi Kevin,

    I'm going to follow up with you via email. Keep on eye out for one shortly!

  • Avatar
    Brian McGonagill

    So, if I"ve already removed the device from my Account?  Where can I get the MSL then?

  • Avatar
    Renny M

    Hi Brian,

    When you activated the device on Ting, we sent out an email that should have the MSL of the device in it. If you don't have that email anymore, you can  contact our support team with the ESN to get some help! 

  • Avatar
    Brian McGonagill

    Awesome!  Found the MSL, but when I type in the ##72786#, as soon as I touch the final #, the phone just reboots, and I don't have time to enter the MSL.  Any thoughts / suggestions?  It's a Samsung Galaxy SIII. 

    Thanks for all the help, you guys rock!

  • Avatar
    Renny M

    Hi Brian,

    You don't have to worry about entering the MSL if you're not prompted for it!

  • Avatar
    Brian McGonagill

    Ah, ok.  I appreciate it.

  • Avatar
    Theodore Trubetskoy

    My MSL code is  000000 for an iPhone . Is it normal?

  • Avatar
    Ting Help

    Hi Theodore!  Yes, completely normal.

  • Avatar
    DESTINY WARD

    i don't know my msl code and i called sprint and  and they didn't give me nothing I HATE SPRINT .

     

  • Avatar
    DESTINY WARD

    I HAVE A SAMSUNG SPRINT RANT SPH-M540

  • Avatar
    Bruce Osborne

    DESTINY,

    Did you specifically call Sprint and ask thenm to unlock the phone as stated in their policy?

    See http://www.sprint.com/legal/unlocking_policy.html

  • Avatar
    Bruce Osborne

    Ypu should neo need the MSL to bring a Sprint phone to Ting. you may need a Sprint prepaid phone unlocked, though,

  • Avatar
    seth marbaugh

    Would I be able to get my msl for my iPad from sprint and how will I find it

  • Avatar
    Bruce Osborne

    Call or chat with Ting support for this device-specific question. They cannot address this private issue in this public forum.

  • Avatar
    Abu Galib

    Hi,
    I have a micromax canvas blaze MT500, which is not accepting APN from other CDMA carriers. Kindly advice.

  • Avatar
    Bruce Osborne

    Abu,

    I just searched online and this phone is a GSM phone and cannot be used on CDMA networks because it does not have the correct radio capabilities. Only Sprint branded phones will work on the Sprint network (& Ting CDMA).

    It may work on the Ting GSM network.
    Compare your phone's specs with https://help.ting.com/hc/en-us/articles/205428938-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide

  • Avatar
    Abu Galib

    Dear Bruce,
    micromax canvas blaze is a dual sim smartphone, GSM+CDMA, locked to MTS India. I understand this forum is for US carriers only?

  • Avatar
    Bruce Osborne

    Actually, this forum is only for Ting, a US carrier that has a service using the Sprint network and one using the T-Mobile network.
    Only Sprint branded phones are permitted on the Sprint network. CDMA carriers (Sprint & Verizon) lock their networks to only accept their own branded devices. The CDMA networks have made some business deals with Apple & Google, for instance, to accept some of those devices.

    For instance, the same model iPhone 5 was sold for Verizon & Sprint, but a Verizon iPhone 5 cannot be used on Sprint since the phone's ESN is not in Sprint's network database. I know because I tried to bring one to TIng CDMA.

  • Avatar
    Alpha Protocol

    How to get msl code for j510fn

  • Avatar
    Alpha Protocol

    How to read msl code (j510fn)

  • Avatar
    Ruben Herrera

    I want to switch from my iphone to a Samsung galaxy on5

  • Avatar
    Mitch Surprenant

    Hey Ruben,

    You can activate your new phone at ting.com/activate

    If you have issues, just start a chat with us at ting.com/support and we would be happy to help you get that switched over.

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