Last updated by Isabel M
We hope you never want to port any of your numbers away, but on the off chance that you do, we aren't going to make it hard on you. Just follow the steps below.
1. Give yourself sufficient time!
If you're canceling your account, once it's closed for good and your number is expired, we can't get the number back for you.
Your account will close and your numbers will be expired 48 hours after you cancel so we recommend that you port your number out BEFORE you initiate the cancelation.
We also suggest you begin porting at least 48 hours before your billing cycle rolls over to avoid having the number active when the next cycle starts.
2. Gather your intel
You will need the following information to port your number out of Ting:
- Your Ting account number
- The name of the Ting account holder
- The billing address listed
- The PIN associated with the number that you want to port out
We've made it super easy for you by gathering all this information into one place:
3. Disable iMessaging (if required)
If your number is currently on an iPhone and will remain on an iPhone, you do not need to disable iMessaging.
If you're moving your number from an iPhone to an Android, Windows or feature phone, you'll want to disable iMessaging first.
Now you've got all the information you need to port your number out of Ting. You'll initiate the port out process with your new carrier. As long as you've entered all of this information correctly, we'll be able to approve that port out request when it reaches us automatically as we do not need to manually release your number.