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Porting Your Number Out of Ting

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Last updated by Isabel M

We hope you never want to port any of your numbers away, but on the off chance that you do, we aren't going to make it hard on you. Just follow the steps below.

1. Give yourself sufficient time!

If you're canceling your account, once it's closed for good and your number is expired, we can't get the number back for you.

Your account will close and your numbers will be expired 48 hours after you cancel so we recommend that you port your number out BEFORE you initiate the cancelation.

We also suggest you begin porting at least 48 hours before your billing cycle rolls over to avoid having the number active when the next cycle starts.  

2. Gather your intel

You will need the following information to port your number out of Ting:

  • Your Ting account number
  • The name of the Ting account holder
  • The billing address listed
  • The PIN associated with the number that you want to port out

We've made it super easy for you by gathering all this information into one place:

Account Information

Go to your Account settings page and click "Port out information".

Account Information

All the information you need is listed on this page. The PIN is specific to the phone number you want to port out so make sure to take down the correct one.

 

 

3. Disable iMessaging (if required)

If your number is currently on an iPhone and will remain on an iPhone, you do not need to disable iMessaging.

If you're moving your number from an iPhone to an Android, Windows or feature phone, you'll want to disable iMessaging first.

Now you've got all the information you need to port your number out of Ting. You'll initiate the port out process with your new carrier. As long as you've entered all of this information correctly, we'll be able to approve that port out request when it reaches us automatically as we do not need to manually release your number.

Have more questions? Submit a request

Comments

  • Avatar
    Daniel Kirschenbaum

    thanks for the very helpful and straightforward information. i love ting but I have to switch carriers briefly because my phone was stolen :(

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    Chong Khoua Yang

    So all I have to do is give my information to the new carrier? Do I have to ask Ting to release my port information first? 

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    Brennan V

    That's correct. Your new carrier will make the formal request for your number and we'll reply to them, so you won't need to contact us. It's very hands off :)

  • Avatar
    Marty M

    Hi Eliden.  We appreciate the suggestions.  We don't forsee any changes to our rates in the near future.  Most people do save money with Ting, however we realize that we may not be for everyone.

  • Avatar
    Daniel Kirschenbaum

    Data on ting will always be more expensive than some of the other options.. if you use a lot of data you're better off going with tmobile prepaid or aiowireless (att)

  • Avatar
    Daniel Kirschenbaum

    I wanted to come back to Ting because I really did enjoy it, but then I found that T-Mobile has a prepaid plan for $30 that I would have to pay about $100/mo on Ting for the equivalent service, and at much lower data speeds and reliability (Sprint network coverage in the Seattle area is terrible). You guys simply aren't competitive when it comes to data.

  • Avatar
    Fred Dickinson

    Good information to know.  Hopefully I won't be leaving Ting soon, but not having fully functional service is really a problem for me right now.  I have an on going open ticket on my problems.

    Thanks for the info Isabel.  It was easy to switch over to Ting, looks like it will be easy leaving if required.

  • Avatar
    Renny M

     @ Daniel

     We're so happy to hear you like Ting.  The network is improving all the time with LTE and tri-band LTE rollouts in lots of markets, and Seattle is among them.  And with Ting, you have control over your usage using Device Settings and Alerts - and you can always use wifi when it's available. That said, we understand that Ting doesn't fit everyone's needs but we are here for those we can help. If something changes let us know 

    @ Fred

    I see that our support team if giving you hand to get your services up and running! As you mentioned, we make it easy to leave if required. 

  • Avatar
    david waldo

    Ting is awesome, everything is so easy. I am leaving Ting for now due to getting a new device that's not compatible but look forward to returning one day.

  • Avatar
    Cristen Garstka

    So what do I need to do to activate my device on another system with a number I've ported from Ting? Suspend device on Ting, activate and port on new network? How long until the esn is "clean"?

  • Avatar
    Felipe S

    Hey Cristen. Make sure your Ting number is still active when you place your number port request. We won't be able to release your Ting number if your number is suspended. As soon as the number moves away to another carrier, your phone will be freed up from that number under your Ting account. That's when you can either activate it with another number on Ting, or remove it from your Ting account entirely so you can take it somewhere else.

  • Avatar
    Nathan Brown

    If I request a port-out from Ting via another carrier, does my original phone number become inactive on Ting as soon as the request arrives?  For example, when I originally ported my number to Ting from Verizon, my Verizon account was immediately canceled.  The porting process happened quickly with Verizon, but I've heard that it can take significantly longer to port between Sprint MVNOs, which is what I am planning to do. So, will there be a period when my phone number is not functional between the time Ting gets the port out request and the new carrier ports in the number?

  • Avatar
    Felipe S

    Hey Nathan. We manually go over and verify all port out requests, so it's hard to estimate exactly when that will happen. It should not take over 24 hours, though.

    If you want us to reply to that request right away, please call us after placing the request with the other carrier and let us know about it so we can do that on the spot.  Your number will become inactive with us at that point and  it's just a matter of waiting for the other carrier to activate it.

  • Avatar
    Cristen Garstka

    Where can I find the "PIN" needed to port out my number?

  • Avatar
    Marty M

    Hey Cristen.   We use the MSL number from your phone as the PIN.  

    It's easy to find - log into your Ting account, click on 'Device Settings' then click on the phone number.   On the left is displayed all of your phone's information.  Use the 6-digit MSL number as the PIN.

  • Avatar
    Lucas Kramer

    This guide was very helpful. Your customer service has always been leaps and bounds above the competition in pretty much all fields. A quote from Sprint sums up the reason I'm leaving: "...two towers in the area operating at 31% is within our operating standards." I wish I could operate at 31% and still ask for full payment. With such poor coverage, I have chosen to migrate away from Ting. It is truly not desirable but I can't continue dropping calls/not having service. Ting, it just wasn't meant to be. 

  • Avatar
    Harish Iyer

    Although I am in the process of moving from Ting to T-Mobile, I have to commend Ting on their superlative customer service and congratulate them on being able to raise the bar for everyone else.  The move to and from Ting was the easiest transition I've experienced with any service - telecom or otherwise.  I wonder if Ting might consider becoming an MVNO for other major carriers too, or at a minimum running customer service for the others.  Congratulations guys, and don't let that flame die!

  • Avatar
    Marg C

    Hi Harish! We're sad to see you go, but happy we were able to make the process as painless as possible. I promise we'll keep the flame alive! :) 

  • Avatar
    Igor Okulist

    Wish Ting would support other then sprint devices..., would not have to cancel service. 

  • Avatar
    Jessica Wilkin

    Thanks for this information - helped my port go smoothly!  It's also this kind of customer service that makes me sad to leave.  I love Ting and would have stayed but Sprint coverage is terrible in my area and is unreliable in my house where most of the usage occurs.  If you ever spin up a service on Verizon I will gladly switch back.

  • Avatar
    SAMANTA SMITH

    Thanks for all your help.  I love Ting and the service is great!!!

  • Avatar
    JASON FIMBRES

    I put in request to port out number its been over 24hrs, does it usually take this long?

  • Avatar
    Bruce Osborne

    You should check with the carrier who you are porting in to. Perhaps some information is incorrect.

  • Avatar
    robert bisinger

    Want new number and want you call please Subscribe too ting ill have meid # when you call my #[removed] robert

  • Avatar
    robert bisinger

    Is the american ex credit? Need working capital capice [removed]

  • Avatar
    Bruce Osborne

    Email or chat with Ting support for this account-specific issue. Ting does not deal with account-specific issues in this public forum.

    Also, please delete your personal information from the postings, if possible. Otherwise, ask Ting support to delete your private information.

  • Avatar
    Alexis Covington

    I ported out my information and switched to Cricket. While I had to deal with multiple headaches from Cricket's reps, Ting was amazing, thorough, and very helpful.

    I wish I could have stayed with Ting. If you guys had more of a pre-paid option I'd still be a customer. If you guys end up changing to more of a bundle service like Cricket or StraightTalk I'll definitely switch back. For now, I need to save money!

  • Avatar
    Annabel Schulze

    after I port out my number successfully, do I still need to call Ting to cancel my account, or will you cancel it automatically (I only had 1 phone with you)? PS: using more data than expected and Ting data is a bit expensive.

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    James Barr

    I really like Ting as they have the best support in the business.. but being a false flag carrier, the a la carte service option is always going to be more expensive for heavier users. My firm will soon be switching to Google Fi as folks upgrade their phones to supported Android models. Ting's business model is based on metered usage and there is a real need for this in the industry. It will be sad to leave them, but it's a business decision in the long run.

  • Avatar
    William Shang

    I ported out a LG G Flex 2 that I originally purchased on Ting to Sprint. It took over a week and finally got it to work...the account manager at Ting had to re-SKU before Sprint could put the ESN in their database.

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