Skip navigation

Setting or Updating Caller ID on Your CDMA Device

Follow

Last updated by Isabel M

Setting or updating your caller ID is easy, just follow the steps below.

 

1. Sign in to your Ting account and click Device settings.

 

2. Click on the device for which you want to set or update the caller ID. You can only update caller ID on an active number.

 

3. Click the edit icon next to the Caller ID field.

 

4. You have several options for your caller ID.

A) The first is to use your device nickname as your Caller ID.

 

B) The next is to use one of the pre-set options in the drop down list.

 

C) The last option is to set a your own special caller ID. When you select Custom from the drop down list, a text field will appear to the right where you can enter your custom caller ID. A couple rules here:

  • your caller ID can be no more than 15 characters including spaces
  • your caller ID can only include numbers and letters, no special characters like dashes or apostrophes

 

5. Once you've selected what type of caller ID you want to use and entered any required information, click Save.

 

6. You're done! Your caller ID may take up to 7 days to start showing up when you call land lines.

If you've recently updated your caller ID, you won't be able to update it again for at least 6 hours.

 

You can also choose to block your caller ID entirely by simply enabling Use Call Privacy in your Minutes settings. This change is immediate

Have more questions? Submit a request

Comments

  • Avatar
    Barbara Haber

    Once you set your phone to Hide your caller ID from others, is it possible to enable Caller ID for a few contacts that require it be enabled?  Is there some type of permanent code that I can preface their numbers with.?

  • Avatar
    Marty M

    Hi Barbara.  You can dial *82 then dial your phone number to disable the caller ID block for that one call.  You could program that into your contact list for that person.

  • Avatar
    Jeff Nelson

    I changed my caller ID setting to custom and am using my name but my number along with "Twin Cities, MN" (my home area)is all that shows up when I call someone.

      I also unchecked Hide caller ID.

     

     

  • Avatar
    Renny M

    Hi Jeff,

    I will be contacting you via support request to give you a hand with your caller ID. For anybody else viewing this thread, if you have followed the steps above and your caller ID hasn't changed after 5 days, contact our support team.

  • Avatar
    Elisabeth Binder

    Should this information possibly be updated to reflect that 'Hide your caller ID from others' is now 'Use call privacy', or is that something else altogether?

  • Avatar
    Isabel M

    That's been updated. Thanks for the heads up, Elisabeth!

  • Avatar
    Andrew Rakowski

    On my Device Settings page, I see the options listed as "Can use call privacy". Now I'm confused, as I thought that "allowed" me to turn on call privacy (using "*67", for instance), but the comments here make it sound like this sets my number to show as Restricted/Private/Unknown by default. I turned it on thinking I wanted all the options available in case I wanted to use them - I normally WANT people to see my number.

    We just switched to Ting two days ago, and our calls are showing as "Restricted" (which is a problem when using "Blocking" mode to block all but family calls at night, for instance.)

    So, If I turn on the "Can use call privacy" - am I blocking my Caller ID, or do I just need to patiently wait 5 days before our ported numbers show up when we call from our new Ting lines? Perhaps adding some pop-up help text to clearly define what enabling that option does is in order, especially given the multiple different phrases that switch appears to have had in the past ("Hide your caller ID from others" seems obvious, but that's not what it says.)

  • Avatar
    Ting Help

    Hi Andrew.  Call privacy does block your caller ID.  Thanks for the feedback!  We'll keep that in mind.  If you need any clarification, please get in touch.

  • Avatar
    Robert Whisler

    Why oh why would Ting change something like "Hide your caller ID from others" to "Use Call Privacy"?  I turned this on this week and expected to be able to toggle the privacy setting on our iPhones. Instead , I actually blocked both phones ID. I suggest you admit that your recent name change is confusing at the minimum, and change it back to "Hide your caller ID from others"  so no one else makes the same mistake.

    What I do want to know is HOW to turn on the Caller ID options on my iPhones--there is nothing in Settings like that now that I am on Ting, and it used to be there on Sprint. So what happened to the option w2ith Ting?

     

     

  • Avatar
    Ting Help

    Hi Robert! Thanks, first of all, for the feedback. You can edit your Caller ID in Device Settings, under Details.  Just click the pencil on the Caller ID line and you'll be given options.

  • Avatar
    Bruce Osborne

    This advice is only for Ting CDMA. There is currently no way to set the caller ID on ting GSM.

  • Avatar
    Robert Whisler

    Thanks Wendy, but I think you missed the question. What I asked why ON MY IPHONE under Settings>Phone there no longer is an option or toggle for changing my caller ID. Previously when on Sprint there were more options listed here, including Hide Caller ID as a toggle.  I prefer having this option on the phone where I can access it, 

     

    And you also missed the point on what the name of the option is ion Ting- what exactly does "Use Call Privacy" mean. I thought it turned on the iPhone toggle button, but it actually just blocks or unblocks caller ID. So why not just call it that?   

     

  • Avatar
    Bruce Osborne

    I do not believe Ting can affect what options the OS displays on your phone. More likely, there was either a change in an OS update or Sprint changed something on their network.

    I know Sprint broke parts of the network last weekend when they deployed a major change.

  • Avatar
    Ting Help

    Hi Robert, Bruce is correct about your phone - that is part of the operating system, I apologize for having misunderstood.

    Regarding the wording, thank you for the feedback.  We do make frequent changes to the site and will take that into consideration.

  • Avatar
    Robert Whisler

    Thanks Wendy.

     

    I did a little more research and found out that Apple changed the options, leaving the Hide Caller ID off.  

    The interesting thing is I looked at the Ting App on the phone, and the option is there, and clearly labeled as "Hide Caller ID from Others." See screen shot att'd below 

    Maybe your programmers or the web site should take naming lessons from the iOS team?

     

    thanks for your help, all is OK now.....

     

    Bob

  • Avatar
    Mark Howell

    "Hide your caller ID from others". I second that this is a serious issue. I've spent weeks trying to figure out why a business customer's phones were showing no caller ID. I finally found this support page today. As a Ting customer myself, I had been happy with your service. However, this issue has infuriated me. Why in the heck would you choose to make an option that says "Can use call privacy" do something different, which in this case is forcibly enable it. No other option on that page that says "Can whatever" behaves that way.

  • Avatar
    atom man

    the "Can use call privacy" option stumped me as well - it should be "block your caller ID" or "hide my number" or something - as another person said, some more tool-tips on mouse over for some of the options would be a good idea

  • Avatar
    David Overlin

    I agree with all the previous posters -- the wording "Can use call privacy" seems to mean to allow the cell phone user to dial *67 to block outbound caller id. Rather, it actually turns on caller id block for the phone which is not at all what I wanted. This one had me puzzled and frustrated for several weeks. Please change the wording to something like: "Block outbound Caller ID".

  • Avatar
    Olin Coles

    At some point a few weeks ago I enabled the poorly named "Can use call privacy" feature while configuring a new phone for my account. When people began to tell me my name wasn't coming through on caller ID, I contacted ting. Well, that turned out to be a waste of time, because they merely reset Caller ID to a custom title and told me to check back tomorrow. Well, apparently the Ting tech didn't know what "Can use call privacy" was either, so I'm glad this article exists. Please change the feature name to something such as "Block device Caller ID".

  • Avatar
    Andrew Ralon

    Thanks for the posting. Do you have any tips on how to go about changing caller ID for GSM phones? Mine is still showing my old, old family plan name from 2 years ago and I'd love to update. Is there someone else/another entity I can contact for this? Thanks!

  • Avatar
    Stephen Cluff

    I had exactly the same experience as Olin. I enabled "Can use call privacy" thinking that it would give me the ability to make private calls. It is a misnomer on the web page settings and should be called "Hide Caller ID from others" like it is called on the Android app. When I called tech support weeks later to figure out why my caller id was showing up as 'unknown' the tech cheerfully reported that there was no problem on Ting's end and that it must be a Google Voice problem. It baffles me why the tech wouldn't have checked this setting first.

  • Avatar
    Art Hung

    I'm trying to change the Caller ID on my wife's CDMA phone. When I try to set a Custom Caller ID (under the Can We Say Who's Calling?), the Save button is disabled. The Save button is enabled for all other Caller ID options (Unavailable, Private, Wireless Caller, etc.). The "Block Your Caller ID" option is disabled under the Minutes section of her device settings when I'm on ting.com.

  • Avatar
    Mark Huffman

    You may want to check the wording under item 5 of the instructions. The first sentence seems to contain the remnant of a phrase you or an editor intended to delete.

  • Avatar
    Isabel M

    @Mark Huffman,
    Thanks for the heads up. It's been fixed.

  • Avatar
    Evelyn L

    There is no Caller ID option for me to edit. Did they remove the option?

  • Avatar
    David Overlin

    I'm not sure which screen you are looking at, but on the Device Settings tab, you have to click the nickname or the pencil icon of the particular device to edit. On the next screen, you can click the pencil to edit the Caller ID in the first section, or the pencil icon next to minutes to enable/disable features.

    All of these are based on the website from a computer. I did not see a place to set the CallerID from the Ting App, so if that is the case for you, try make your changes from a computer.

  • Avatar
    Evelyn L

    Thank David!
    I just realized my device is GSM not CDMA and this option is not yet available for GSM.

Powered by Zendesk