FAQ: Swapping Numbers Between Devices

Whether you're upgrading to a newer phone or replacing one that made an unfortunate swan dive into a sink full of water, it's easy to move numbers between devices on your account.

Do I need to call in to have a number swapped between phones?

Nope! You can do it from your account whenever it's convenient for you. And it's straightforward. This step-by-step guide will walk you through how the process works.

Does swapping my number move the content of my phone to the new phone?

No. You'll need to transfer items from one phone to another. How you do this will depend on what kind of phone you have.

Do I need to deactivate my number before I swap it?

No. Your number needs to be active to move it from one device to another.

Will I be charged for both phones?

No. Once you move your number from one device to another, the original device becomes inactive, so there won't be any more line fees or charges associated with that device. The monthly plan fee or line fee moves with the number.

What if I'm swapping a number from an iPhone?

If your number is currently on an iPhone and will remain on an iPhone, you do not need to disable iMessage.

If you're moving your number from an iPhone to an Android, you'll want to disable iMessage first.

What if I want to swap numbers between two active phones?

That requires a little more work behind the scenes. You'll need to get in touch with us so we can help you out with that.

After swapping the number, is there anything I need to do on my phone?

In most cases, shutting down the old phone and restarting the new one will get everything up and running. If the receiving phone has had a number on it before, you may need to run a carrier reset after the swap.

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