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Your Ting Account Settings - Updating Billing Information & Password/Security Settings

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Last updated by Christian Robinette

 1. To access your Ting Account settings, go to ting.com and Sign in to your account.


 2. Click Account settings on the left hand navigation bar.


You'll find a lot of key items in the Account settings section of your Ting account.


Click one of the links below to see what you can expect to see in that section of your Account Settings.


The Details section is mostly about how we keep in touch with you. Click the edit icon to update any settings. From this tab, you can:

  1. Check your account number.
  2. Update your account holder name.
  3. Set a primary contact device/number and set or update your alternate contact number. (The primary number you assign is the number we will call to verify your identity)
  4. Update your contact email.

NOTE: Just a note, if you update any of the items in the Details section of your account, you'll be required to set your Primary Contact number if you haven't already.

Account Info

Billing Info


The Billing section is where you can check your current billing information or update it.

To update your billing information, just click the edit icon.

Billing Info


On this page you can update the credit card information that you have on file with Ting. You can also use the credit card information in your Amazon Payments account for your monthly Ting bills by clicking Pay with Amazon.


A quick tip, you can also get to the page where you edit your billing information from your Billing history:


Password & Account Security


To set a new password on the Password section, you'll need to know your current password. If you're not sure of it then you'll want to log out, go back to the Sign In page and click on I forgot my password. Enter your email address to get a password reset email sent to you.

Password & Account Security


You can also enable two-factor authentication here. For more information enabling this feature and how to use it, click here:

Have more questions? Submit a request

Comments

  • Avatar
    Gregory Gibson

    I have now been going around and around your website for 20 minutes looking for a WAY to change my credit card #. DOES IT REALLY HAVE TO BE SO OBSCURE? i AM JUST ABOUT READY TO DUMP TING FOR SOMEBODY ELSE.

  • Avatar
    Samantha C

    Hey Gregory, we try to keep things as simple and secure as possible. We are always looking for ways to improve and any suggestions are always considered. I saw that you also sent in a help request, Kurtis has reached out to you. If you need anything else feel free to follow up with him.

  • Avatar
    Valeria Gallegos

    I have already emailed you guys like 3 times and still no response. Hopefully by commenting on here someone will finally reply. My card has been charged before my actual billing date and I would like to know why that is because it makes absolutely no sense. I have just gotten out of the hospital and have no funds until the 20th which is the date of my actual bill and would like to be charged on that day not weeks before. If this does not happen I will be planning on moving on to another phone carrier and letting everyone I know to NEVER sign up with Ting!

  • Avatar
    Ting Help

    Hi Valeria!  Please check your email, I have just sent you one with some details about your billing.

  • Avatar
    Hector Andrade

    I'm very upset I've email ting about 4 times since yesterday.. The problem I have is that you guys already took the payment of of my bank since midnight Saturday and I still can't use my phone I'm to the point that im getting ready on terminating the service with you guys. And what makes me more angry is the fact that u guys already have my money and still my service is not back on. 

  • Avatar
    Renny M

    Hi Hector,

    I see that you gave us a call and Hala took care of you! For anybody else viewing this thread with an account specific inquiry, feel free to give us a call or submit a help request

  • Avatar
    william Trabilcy

    I have to say that, short of the all caps thing, I'd say the same as the below regarding trying to change /update credit card info.  I get to the pencil/edit icon and it brings me to a static screen capture with no functionality to change anything...?

     

    have now been going around and around your website for 20 minutes looking for a WAY to change my credit card #. DOES IT REALLY HAVE TO BE SO OBSCURE? i AM JUST ABOUT READY TO DUMP TING FOR SOMEBODY ELSE.

  • Avatar
    herbert FELLOWS

    Add me to the list! Why on earth don't you go to an established website and see how they have the option to change credit card information, then COPY IT!!! 

    THE WHEEL DOES NOT NEED TO BE REINVENTED!!!!  It should not be a major hassle to do a simple thing like this!

  • Avatar
    herbert FELLOWS

    'Hey Gregory, we try to keep things as simple and secure as possible. We are always looking for ways to improve and any suggestions are always considered. I saw that you also sent in a help request, Kurtis has reached out to you. If you need anything else feel free to follow up with him.'

    1) It is not simple!!!!!!!!!!!!!! 

    2) See above! 

    3) Why would you not post THE ANSWER of how to do it here???!   Wouldn't you like to avoid annoying your customers?  Why would you have each and every person who is having this problem resort to making a phone call when you could simply post how to do it here???!

  • Avatar
    Isabel M

    Hi William & Herbert,

    Sorry about the late reply. Are you both not getting the edit box when you click the edit icon (pencil)? That's definitely not typical behaviour. To be clear, you should be at ting.com (as opposed to help.ting.com). Sign into your account and then click on Account Settings. We'll add those details to the top of this article shortly just to make that doubly clear.

     

  • Avatar
    David Anderson

    I am trying to change my e-mail setting as I am getting ready to close the currently designated account. I get to the settings page, but when I click on the edit icon, I get a page with a greyed-out save button, and the change I have typed in does not take. Any help would be sincerely appreciated.

  • Avatar
    Bruce Stephenson

    When using the account settings to change my password, I was given the following error message:

    "There are errors in the form below, please hover over any fields in red to see the error."

    However, there are no fields in red, and no clarification.

    I instead had to "I forgot my password" and reset it from my email. While entering my new password, I was informed of the following:

    "Please use only numbers, upper and lower case letters, and the following symbols: ! @ # $ ^ * ( ) | / . , - _"."

    I suspect this is why I could not change my password, as my desired password contained a { symbol. This information was not available on the account settings page.

  • Avatar
    Isabel M

    Thanks for the feedback, Bruce. I've passed the suggestion along.

  • Avatar
    thomashe gregory

    I still cant find where to put in new credit card information either and my phone is off but i need it on. i feel ignored because of the 0 responses ive gotten HELP

  • Avatar
    Vanessa Castillo

    So my billing address is correct but the address where I use the device is incorrect. Why is this? If you are using that for metrics, then it's totally off.

  • Avatar
    Brian McLellan

    Hi Vanessa, the service address listed on your account has no real functional effect on anything -- it only reflects the address that was entered the last time you activated or purchased a device. You would be able to update it the next time you activate a new device -- but there's no advantage or disadvantage to having it up to date!

  • Avatar
    Dawn Swanson

    Help I want to update credit info with you guys my old card expired 4/17. Please help me! Thank you. Dawn swanson

  • Avatar
    Brad W

    Hey Dawn, if you're logged into your account on the website, just click on account settings and then click the edit button beside your billing info and you'll be able to enter the new card details there.

    If you're having trouble with that, you can always give us a call and one of us can get that updated for you.

  • Avatar
    Anastasia Schutte

    I have two different phone devices with two different phone/ account numbers and both are currently using Ting service. One for me and one for my daughter. When I transferred our services to Ting this past Feb 2016, we were advised by Ting's rep to use different credit/debit cards for method of payment in order to get credit applied to two separate accounts, which I did. Now I would like to edit one account with same credit card payment as the other, and system wouldn't allow me. How can I combine two Ting accounts under one credit card payment instead of two credit/debit cards? Is it possible? Thank you for your help.

  • Avatar
    Brad W

    Hey Anastasia,

    You'll need to contact us by phone, or chat in order to merge the two accounts together, it's not something that can be done on your side of things.

    When you have the chance get in touch with us and we'll set it up for you.

  • Avatar
    Anastasia Schutte

    Thank you for your response Brad. By the way, this is Diana and I am using my daughter's (Anastasia) account. So sorry I forgot to put my name on the earlier post ... ops!! I was going to change the credit card number here into the credit card I am using at the other account. I will for sure contact Ting tomorrow to set it up merging two accounts together.

  • Avatar
    sarah brewer

    Thanks for the help.

    Edited by sarah brewer
  • Avatar
    Raymond Moyers

    The edit links for the ccard info are dead . .
    no list of what domains need to be white listed
    only idiots wanting to be raped enable scripts globally

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