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FAQ: monthly billing

Last updated by Allan B

1. How can I pay my Ting bill?

Bill payment with Ting is monthly and entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we will take it from there. You can also use Amazon Payments to pay your monthly bill.

Your payment will be processed every month within a few days of your billing date.

Of course, you can always look at your current usage, your latest bill, and your past bills.

2. What kinds of payments are accepted?

Ting accepts Visa, Mastercard, American Express, and Discover or you can use Amazon Payments.

3. How is my billing date determined?

If your first service with Ting is mobile service, your billing date is set when your first device is activated. If you're porting a number, then your billing cycle begins on the day that your port completes.

For example, if you are activated on the 13th of a month, your pay period will always be from the 13th to the 12th. All subsequent devices added to your account will join that same pay period regardless of when they are activated.

If your first service with Ting is Internet service, your billing date is set for the day after your installation.

If you already have mobile or Internet service and you add another service, your new service will have the same billing date as the first one that you set up.

4. Can I change my Billing date?

Yes. Please reach out to us via phone, email, or chat and we'd be happy to help change your billing date. 

5. Is Ting service prepaid or postpaid?

Ting Internet service is prepaid while mobile service is postpaid. However, all services will appear on one bill and the only time that you'll notice a difference is if you add Internet service to an existing mobile account on a date that is not your billing date.

For example:

Existing mobile customer with a billing date 15th of the month adds Internet service 5th of the month.

  • Billed on the 5th:  Installation fee and prorated bill to cover Internet service until the 15th
  • Billed on the 15th:  Internet service for the next billing cycle and mobile service for the billing cycle just ended

6. When and where will I get my bill?

Ting bills are exclusively online. (That is the sort of cost saving that allows us to offer the rates we do.)

  • You can view your running mobile usage any time throughout the month on the Your account (Dashboard) page.
  • You can view past bills at any time on the Billing history page.
  • You can sort the Billing history page by Monthly usage (or bills), Payments, Purchases, Refunds/credits or Other.

We will send you an e-mail like the example below once your bill has been charged to the payment method you have on file.

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7. When will my credit card be charged?

You'll be charged 2-5 days after the end of your billing cycle. We'll send you a confirmation e-mail once your bill has been charged to the payment method you have on file.

8. How do I read my bill?

Our goal was to make our bill so easy to read that we don't actually have to answer the question "How do I read my bill?." Check it out by clicking one of the bills in the Billing history section and let us know.

The mobile section of your bill will include:

  • Your mobile usage for the last month (mobile billing is postpaid).
  • Surcharges for international calls, directory assistance or anything that falls outside of the standard, billable usage.
  • Your monthly active line fee (this applies to each number activated during your billing period as explained here).
  • Taxes and regulatory fees.

When reading the bill keep in mind we have grace amounts in place to account for usage that is just over a threshold. We have put in a 5% buffer between mobile rate buckets to give you a bit of wiggle room, this applies to the S, M and L buckets for minutes, messages, and megabytes.  We also give all mobile customers 20MB of grace in their first month and 1MB every month thereafter to cover network refreshes (Once you go over the 20MB/1MB thresholds however, you're billed normally for all of your data usage for that cycle including that 20MB or 1MB.) 

The Internet section of your bill will include:

  • Your bill for the upcoming billing cycle (Internet billing is prepaid).
  • Taxes, if applicable. Very few states levy taxes on Internet usage so it's likely that you won't see any taxes on your bill unless you have mobile service with Ting.

There are links so you can see as much or as little detail (e.g. lists of phone calls) as you need.

Just in case, for a more detailed explanation of what you'll see on your bill, check out this article about a typical bill.

9. Am I billed for my communications (Minutes/Messages) with Ting?

No, if you're calling from your Ting device, calls to our 1-855 number are not billed.  You will see the call reflected in your usage detail on your monthly bill, but those calls are not charged.  If you are roaming internationally when you call Ting, you will incur roaming charges, but the call will not count against your minutes.

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SMS alerts from Ting will also show as free in usage.

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10. Can I use a mobile credit towards my Internet service and vice versa?

Yes. Credits are credits no matter which way they end up on your account. For example, if you have a credit from your mobile service on your account and your next transaction is an Internet installation, that credit will be put towards your installation.

Promotions, however, are not interchangeable. Mobile promotions cannot be used towards Internet installations and Internet promotions cannot be used towards the purchase of mobile devices.

11. How do I print my bill?

You can print your bill directly from the ting.com website.

  1. First, locate the bill you wish to print by visiting Billing history (the shortcut URL is https://ting.com/account/bill_history).
  2. Find the bill you wish to print and click on it and click on the PDF to the right of the line item.
  3. Open or save the PDF file and print it.

12. Will you mail my bill to me?

Ting service is entirely online so we do not send bills out by mail. You can print a PDF version of your bill from the Billing history section of your account online (see previous question).

13. What fees or taxes will I have to pay with Ting?

We are obligated to collect various taxes and regulatory fees on behalf of federal, state and local governments. It varies depending on where you live and it can change from time to time. When you receive your bill, you'll get an itemized account of all of these fees and taxes. Mouse over anything in that itemized list for an explanation of that tax or fee. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.

Most states do not levy taxes on Internet service you are unlikely to see any taxes on your bill (apart from a few cents on your installation) unless you also have mobile service with us.

For more detailed information about mobile taxes and fees, click here.

14. How do I suspend / un-suspend my mobile service?

If you want to temporarily suspend your mobile service, you can do so from your Device settings:

  1. Click on the device you want to work with
  2. Click the edit icon (pencil) next to Status in the Device details
  3. Choose Suspend this device from the dropdown

Keep in mind that you will still be charged the monthly $6 active line fee to keep from losing your number. You will not be able to make or receive calls, send or receive texts or use data while the line is suspended.

Click here for more information on suspending or deactivating service for a device.

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