FAQ: monthly billing

How can I pay my Ting bill?

Bill payment with Ting is monthly and entirely automated. You make sure you have a valid Visa, Mastercard, American Express, or Discover card on file, and we will take it from there. 

Your payment will be processed every month within a few days of your billing date.

Of course, you can always look at your current usage, your latest bill, and your past statements.

What kinds of payments are accepted?

Ting accepts Visa, Mastercard, American Express, and Discover.

How is my billing date determined?

If your first service with Ting is mobile service, your billing date is set when your first device is activated. If you're porting a number, your billing cycle begins on the day that your port completes.

For example, if you are activated on the 13th of a month, your pay period will always be from the 13th to the 12th. All subsequent devices added to your account will join that same pay period regardless of when they are activated.

If your first service with Ting is Internet service, your billing date is set for the day after your installation.

If you already have mobile or Internet service and add another service, your new service will have the same billing date as the first one you set up.

Can I change my Billing date?

Yes. Please reach out to us via phone, email, or chat, and we'd be happy to help change your billing date. 

Is Ting service prepaid or postpaid?

Ting Internet service is prepaid while mobile service is postpaid. However, all services will appear on one bill, and the only time you'll notice a difference is if you add Internet service to an existing mobile account on a date that is not your billing date.

For example:

Existing mobile customer with a billing date of the 15th of the month adds Internet service 5th of the month.

  • Billed on the 5th:  Installation fee and prorated bill to cover Internet service until the 15th.
  • Billed on the 15th:  Internet service for the next billing cycle and mobile service for the billing cycle just ended.

When and where will I get my bill?

Ting bills are exclusively online.

  • You can view your running mobile usage throughout the month on the Your account (Dashboard) page.
  • You can view past bills at any time on the Billing history page.
  • You can sort the Billing history page by monthly usage, payments, purchases, refunds/credits, or other.

We will send you an email like the example below once your bill has been charged to the payment method you have on file.

bill_email_example.png

When will my credit card be charged?

You'll be charged 2-5 days after your billing cycle. We'll send you a confirmation email once your bill has been charged to the payment method you have on file.

What happens if you are unable to charge my credit card?

You'll receive an email notification and a text message if your payment does not go through. We'll send the email to the email address on your Ting account and the text message to the primary Ting number set up on your account. If your account does not have a primary number set up, we'll send the text message to the phone number that has been active the longest. 

When you receive these notifications, you won't immediately lose your subscription. We'll keep trying to take the payment over the next few days. You can update or change your payment details at any time on in your control panel by signing into your Ting account by selecting the Billing section under your Account settings.

How will I know my bill has been paid?

Your monthly usage and payment will show up as two separate line items in your Billing history. If you have any credits, those will show up separately as well, and we'll use your credits before billing your card.

How do I read my bill?

Check it out by clicking one of the bills in the Billing history section.

The mobile section of your bill will include:

  • Your month plan rate or monthly active line fee.
  • Any applicable mobile usage for the last month.
  • Surcharges for international calls, directory assistance, or anything that falls outside of the standard, billable usage.
  • Taxes and regulatory fees.
  • CPUC regulatory requirements details (customers with a Californian billing address only)

When reading the bill, keep in mind that we have grace amounts in place to account for usage over a threshold. We have put in a 5% buffer between mobile rate buckets to give you a bit of wiggle room. This applies to the S, M, and L buckets for minutes, messages, and megabytes. We also provide all mobile customers 20MB of grace in their first month and 1MB every month to cover network refreshes. However, once you go over the 20MB/1MB thresholds, you're billed normally for all of your data usages for that cycle, including that 20MB or 1MB.

The Internet section of your bill will include:

  • Your bill for the upcoming billing cycle since Internet billing is prepaid.
  • Taxes, if applicable. Very few states levy taxes on Internet usage, so it's likely that you won't see any taxes on your bill unless you have mobile service with Ting.

There are links to see as much or as little detail (e.g., lists of phone calls) as you need.

How do I print my bill?

You can print your bill directly from the tingmobile.com website.

  1. First, locate the bill you wish to print by visiting Billing history.
  2. Find the bill you wish to print, click on it, and click on the PDF to the right of the line item.
  3. Open or save the PDF file and print it.

Will you mail my bill to me?

Ting service is online, so we do not send bills out by mail. You can print a PDF version of your bill from the Billing history section of your account online.

What fees or taxes will I have to pay with Ting?

We are obligated to collect various taxes and regulatory fees on behalf of federal, state, and local governments. It varies depending on where you live, and it can change from time to time. When you receive your bill, you'll get an itemized account of these fees and taxes—mouse over anything in that itemized list for an explanation of that tax or fee. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.

Most states do not levy taxes on Internet services. You are unlikely to see any taxes on your bill (apart from a few cents on your installation) unless you also have mobile service with us.

My credit card was charged before the end of my billing cycle—why?

If you purchased a device or SIM card from our Ting Shop, you would be charged immediately. These purchases are not added to your monthly bill and will be seen as an immediate charge once they have shipped. 

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