Last updated by Isabel M
In your Ting account dashboard, you'll find the tools you need to take control of your usage and your bills. In fact, when you activate your first device we will automatically set a couple of alerts for you to help you track your usage while you're still getting used to the service. These alerts have been set at 950 minutes and 950 megabytes of data for the whole account. We'll send you an email at the address you have on file with us when you hit those numbers, just to give you a heads up (unless you edit those alerts so that we notify you in some other way).
Follow the steps below to set up an alert or cap.
Now set up your alert or cap using the options in each drop down list.
- Choose whether to set the alert or cap for the whole account or for a specific device. All of your active devices will be listed in the drop down.
- Set the level of usage that will trigger your alert or cap.
- In the drop down under "Do this" choose to disable (cap) services or to receive an alert by email, text or through the Ting app.
- The "To" drop down options depend on what you've already set. If you've set a cap (or chosen disable a service) this is where you tell us which service to disable. If you've chosen to receive an alert, set where you'd like to receive the alert here.
- If you choose to disable a service, here's where you choose whether to disable it for the rest of your billing cycle or just until you re-enable it. This drop down will not show up if you've chosen to receive an alert.
- If you want to do more than one thing, like disable a service AND receive an alert, this is where you add those extra actions.
Here's an example of a cap set for an entire service (minutes) for the whole account, along with one notification method.
If you've disabled a service and want to re-enable it, you can do so in your Device settings. If you've disabled a service across the whole account, you'll need to re-enable it for each device individually.
Even if you've set a service to be disabled until the end of your billing cycle, you can always re-enable it from your device settings whenever you like.
For example, if you set an alert to disable your Minutes, you would go into your Ting account and click on Device Settings.
Then click on the phone number or nickname you've provided for your device; in this case "Jane's Nexus 5".
To re-enable the feature, click on the blue pen icon beside the specific feature you wish to enable; in this case it would be "Minutes".
Toggle the feature on, you will see it turn from grey to green. And finally, click on "Save".
Important Information About Alerts and Caps
You should generally set an alert or cap for a little bit before when want to be notified. For example, if you want to be alerted when you hit 200MB, it's ideal to set that alert for around 180MB. This takes into account the time it takes for the data information to be sent back to us so we can send the alert to you.
Alerts and hard caps for voice don't go into effect until you've finished the call you're on.
If your device is in the middle of a data session or a process that uses data (i.e. downloading a file, watching a continuous play list of videos or an app running in the background) that process will need to complete before an alert is sent or a hard cap kicks in.
In some cases, usage information can take up to 48 hours to be updated. This has been seen with data and voice/text when roaming.