Skip navigation

Mobile usage alerts

Follow

Last updated by Tommy Ward

We want you to have full control over your account. In your usage alert tab, we give you the tools you need to create hard caps and alerts to keep you aware of where you stand for your minutes, messages and megabytes usage.  

An alert is a notification sent out via text, email or the Ting app when you hit a pre-determined level of usage of minutes, messages or megabytes. The selected service will not be disabled. Setting up a cap will disable the selected service when the level of usage has been reached.

When you activate your first device we automatically set a couple of alerts for you to help you track your usage. We'll send you an email at the address you have on file with us when you hit 950 minutes and 950 megabytes for the whole account, just to give you a heads up.

You can edit all the alerts and caps under your usage alert tab and re-enable your features in your device settings tab at any time.

To set up an alert or cap, all you will need to do is follow the steps below.

1. Add an alert or cap

Click on the 'Add an alert' button at the top right of your usage alert page.

2. Select what will be affected

Select 'My account' or a specific line on your account from the drop-down menu. The selected line or your entire account will be affected when the cap or alert is triggered

3. Select a service  

Select megabytes (data), messages or minutes. This will be the specific service that our system will track the usage of.

4. Choose the level of usage

When setting the usage level of an alert or cap, you want to allow for some wiggle room since our system isn't calculated in real time. Alerts and hard caps for minutes don't go into effect until you've finished the call you're on. If your device is in the middle of a data session or a process that uses data (i.e. downloading a file, watching a continuous playlist of videos or an app running in the background) that process will need to complete before an alert is sent or hard cap kicks in.

For example, if you want to be alerted when you hit 200MB, it's ideal to set that alert for around 180MB. This takes into account the time it takes for the data information to be sent back to us so we can send the alert to you.

5. What do you want to do?

If you choose for this to be an alert, select how you would like to be notified. If this is a cap, select Disable. 

6A. Create an alert

Input the email or phone number you would like to receive the alert to, click save

6B. Create a hard cap

Select the service you top disabled when your account or line hits the usage level

7. Choose your reset option

Decide if you want to have the service shut off until you choose to re-enable it under your device settings tab, or have it reset on its own when your billing cycle restarts and click save.

But why not both?

By clicking on the +Add another "Do this to" option you can create an alert and a hard cap, so you will be notified when your selected service is being suspended.

You can set as many caps and alerts as you like on your account for each line as well as for the full account.

Want to turn your features back on?

You can re-enable your services at any time, even if you've set a service to be disabled until the end of your billing cycle. If you've disabled a service across the whole account, you'll need to re-enable it for each device individually.

To re-enable a feature go to your Device settings tab and select the line being affected by clicking on the nickname or the blue pencil under edit.

You will then see the list of your services. Click on the blue pencil above minutes, messaging or megabytes and you can toggle the disabled service back on and click save.

Important note: Your Ting dashboard isn't kept in real time. Usage information can take up to 48 hours to be updated. This has been seen with data and voice/text when roaming.

 

Have more questions? Submit a request

Comments

  • Avatar
    Jack Carroll

    This is great, but has one major flaw.  I have two phones on my acount.  I want to stop my data plan when my ACCOUNT exceeds my limit.  Not an individual phone.  As is, I can't do that.

  • Avatar
    Trevor Talbot

    There's a feature request over here for that, add your vote to that thread to help them prioritize :)

  • Avatar
    Andrew M-C

    I neglected to come back to mention: We added that feature in the code rollout of about two weeks ago :)

  • Avatar
    Mariano Molina

    would be nice if ting had a my account app

  • Avatar
    Andrew Costen
  • Avatar
    Spencer Fast

    If I set it to disable the device once data "exceeds" 500mb, does it disable when data reaches 501mb thus putting me in the next plan or does it disable once the data "reaches" 500mb?

  • Avatar
    SARABETH COX

    ok.  I set a hard usage cap and now I NEED to remove it.  I went back and clicked the X but it still said I have to manually reactivate it.  Did that and the phone is still not reconnected.  What do I do?  HELP!

  • Avatar
    SARABETH COX

    nevermind got it!  =)

  • Avatar
    Ann Norrick

    Ok, what did I do wrong?? I have my account set to alert me when I go over 90 megabytes, and have it set "until manual reactivation". I just got my email alert that says i went over my 90 megabytes and am at 166mg.

    Since I did not manually reactivate it, why did it go to 166 megabytes?

    This has of course put in into the medium usage, which will cost me $3.00 more this month.

    Yes, I know $3.00 won't kill me in the long run, but I have been bragging about the way Ting works, and now I am not sure that I understand this situation. 

    I have a couple ideas,one being that I sent emails out with some pictures I had taken with my phone, with one was being quite large. This caused me to go over my alert limit and continue on using megabytes until all the emails were sent.  That being after I went over my alert limit and into the medium usage.

    |
    ** My Account**
    | 90 megabytes
    | email 
    | phone-number
    |  
    | data
    | manual re-activation
    | Aug 27, 2013
    | x
    |

  • Avatar
    Andrew Costen

    I just spoke with Ann on the phone (and also edited out her email address and phone number from her copy and paste), but thought I should answer here too. The answer to her question, for those who may wonder, is that our usage logs aren't real-time, so it is possible to go over by a bit. Phone and SMS logs are generally updated every 2 hours or so, and data can be delayed up to a day or more at times (though generally it's quicker than that).

  • Avatar
    Toni Nadeau

    So what you're saying, Andrew, is that setting a hard usage cap is pointless because I'm going to probably end up in the next bucket before I'm ever even notified that I'm close to the limit? I can afford the $13 data plan, but not the $24 that I'm currently in because the usage cap didn't work. I switched from a prepaid because I thought I could limit my usage to keep my bill affordable! Now I find that the limits don't work, so maybe I should just go get another prepaid instead.

  • Avatar
    Brennan V

    Toni, if for example you have set an alert to disable at 100 minutes and you placed a 2 minute call at 99 minutes - your call will not cut off because of the alert. Our usage doesn't work the same way a calling card would. 

    Instead, what we suggest is that if you have know you have a limit of say, 100 minutes, then it would be wise to set an alert to disable at 95 minutes. This would allow a buffer IN CASE you were to accidentally jump into the next buffer.

    Also related, each bucket currently has a 5% allowance buffer built into already. So, if did happen to use 103 minutes, we would only charge you for 100.

  • Avatar
    Winston Hoy

    I set a hard limit to disable service until the end of the billing cycle, but now I want to re-enable it. What can be done?

  • Avatar
    Samantha C

    Hi Winston, You can sign into your account on our website to enable any features of your device by going to device settings and checking the feature you need to have enabled. If you need a hand with this, feel free to drop us a line 

  • Avatar
    Winston Hoy

    Thanks so much Sam, thanks just what I needed!

    10

  • Avatar
    xiuzhu Qu

    If I I don't choose the "access the internet" on the tab of Device setting.May  I use the Free WIFI?

  • Avatar
    Marty M

    Hi - yes, the 'access the internet' feature is for over the air data.  Turn it off and you can still use WiFi!

  • Avatar
    The UltimateG

    Today was the 4th time since starting service with Ting that the lack of a white-list has left me unable to call my kid. lack of this feature is the #1 reason i am switching away from Ting and i am already researching what carrier will get my business. Ting had best start change this topic to PLANNED and provide a launch date for this feature or next month i am outa here......

     

    To all users, please take a moment and view the following thread related to the needed whitelist feature needed for the usage blocks>>>>> https://help.ting.com/entries/25131528-Alerts-Feature-Request-Whitelist-for-Disabled-Voice

  • Avatar
    Marty M

    Hi - we've responded to your query in this forum.

  • Avatar
    Ron Joffe

    Would it be possible to send a text for a notification for a number not on the account ?

  • Avatar
    Samantha C

    Hey there Ron, At this point the sending a text alert to a phone not on the account isn't an option, however there might be a workaround using email.

    A lot of carriers have an email associated with a the cell number that will send an SMS message to the phone. For example with Ting you can send an email to <phonenumber>@message.ting.com and the Ting customer would get a text message. If this is an option for the number you wanted to notify then set up an email alert with the address associated with your carrier. 

    Just a heads up, this hasn't been tested, and the content of the email may be long enough that it needs to be sent over multiple messages. 

  • Avatar
    Ron Joffe

    Thanks Sam,

    Appreciate the quick response

  • Avatar
    Cameron Ma

    I just hit my voice cap, but I really need to make calls this weekend. How can I undo this quicker? Do I have no other choice but to wait 48 hours?

  • Avatar
    Renny M

    Hi Cameron,

    You can enable or disable any services on your Ting device by signing into your Ting account. Go to device settings, click on your phone number and then check or uncheck the appropriate box to enable or disable a service. Make sure to hit the save button at the bottom if you make any changes on the page. If you need any additional help, feel free to contact our support team.

  • Avatar
    Svetlana Marusenko

    Feature Suggestion-

    It would be nice if an alert can be sent if an X amount of data has been used in the last X amount of time.

    For example, one of our phones was looking at online pictures for 15 minutes and that ate almost 100MB of data- after forgetting that recently needed to manually turn off Wi-Fi. The live notification would have helped, without having to wait for me to reach a high monthly usage alert (e.g. 1000mb).

  • Avatar
    James Britt

    Would it be possible to allow calls or text from a limited number of contacts to still go through even after a cap has been reached that has otherwise disabled the service.

     

    Example a Child has exceeded their monthly Minutes limit, but a parent or other family member on a list of approved contacts needs to call them (without first signing onto the account and doing this), I would like it to be transparent to the trusted contacts that they can still call / text without any aditional steps to a numer who's talk or text has been disabled.

  • Avatar
    Winston Hoy

    +1 for James Britt's idea

  • Avatar
    Renee Brinker

    I have limits set as suggested on each of 3 phones in my account.  I understand the need for a little cushion in order for the system to catch up and disable in a reasonable amount of time.  I have had data go over by 300 megs because of a single uninterrupted period of use, and have texts go over by 150+ messages because your system cannot quickly recognize and suspend, even though the system sent me an email to warn me of use.  I suggest that you put stronger language on your usage alert page to warn customers that  as your help rep informed me "It could take up to 24 hours for a disable instruction to take effect"  Without proper wording in a very conspicuous location on your site, you will have MANY customers who be unpleasantly surprised.

  • Avatar
    Hannah Devereaux

    What happens when you exceed 1000 megabytes? I got a warning email, but nothing explains what happens when you go over...

  • Avatar
    R. Bryce Wong

    Hi Hannah, so what happens after you go over is that you will move on to the next bracket of your data consumption. In the case of over 1000 MB (or 1 GB) the next one after is up to our 2 GB level. The warning is there to let you know what your consumption is for the month.

    If you wanted to you could also set up your usage alert so that instead of giving you a warning you can have it so that it disables the feature instead of moving you up to the next bracket. If you need a hand with setting up alerts or warnings on your account don't hesitate to reach out to our support line and we will be more than happy to help!