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Completing Activation for Your Alcatel ONETOUCH Device

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Last updated by Allan B

Follow these directions to complete activation for Alcatel ONETOUCH devices.

Note: If you have an Alcatel Onetouch Idol 3, please click here for device specific activation instructions.

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More...
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu icon (three vertical dots)
  6. Tap Reset to default
  7. Tap OK

 

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More...
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu icon (three vertical dots)
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: Check the following boxes: default,mms,supl,dun
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, select IPv6
  11. For APN roaming protocol, select IPv6
  12. Tap the Menu icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart the device and wait for it to find the Ting network - this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

 

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More...
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu icon (three vertical dots)
  6. Select New APN
  7. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: Check the following boxes: mms
  8. MMSC: http://wholesale.mmsmvno.com/mms/wapenc
  9. If it's not set, enter 310 for MCC
  10. If it's not set, enter 260 for MNC
  11. For APN protocol, select IPv4
  12. For APN roaming protocol, select IPv4
  13. Tap the Menu icon
  14. Tap Save
  15. Keep Ting Data selected as your APN; your phone will use the Ting MMS APN as it is required
  16. Restart the device and wait for it to find the Ting network - this may take a minute or so
  17. Confirm that you're able to send pictures messages

 

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Comments

  • Avatar
    Suzanne Lander

    Thank you!

  • Avatar
    Grace Gilliam

    thanks!

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