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Completing Activation for Your Moto X Pure Edition

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Last updated by Isabel M

Note:  This phone is also known as the Motorola Moto X Style.

Completing Activation on the CDMA Network

If you are using your Moto X Pure on our CDMA network make sure to install your C5 nano-SIM first. 

1. Carrier Wipe

  1. Dial * # * # 72786 # * # *
  2. On SCRTN screen tap Yes
  3. Device will restart and begin hands free activation

2. Profile Update

  1. Tap Apps
  2. Tap Settings
  3. Tap More
  4. Select Cellular networks
  5. Select Carrier settings
  6. Select Update Profile
  7. Tap OK when complete

3. PRL Update

  1. Tap Apps
  2. Tap Settings
  3. Tap More
  4. Select Cellular networks
  5. Select Carrier settings
  6. Select Update Profile
  7. Tap OK when complete

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can send/receive picture, video and group messages."





Completing Activation on the GSM Network

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. More
  3. Cellular networks
  4. Access Point Names
  5. Tap the menu icon (vertical line of 3 dots)
  6. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv6  
  11. For APN roaming protocol, enter IPv6
  12. Tap the Menu icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Select New APN
  7. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: Type in or select: mms 
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv4  
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu icon
  13. Tap Save
  14. Select Ting Data as your APN -  your phone will use the MMS APN settings automatically as it needs to
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to send and receive picture, video and group messages

 

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