Skip navigation

Completing Activation for Your Samsung Galaxy GRAND Prime

Follow

Last updated by Alexander Somerville

Need some help activating your Galaxy GRAND Prime with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide.

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your Galaxy GRAND Prime, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your Galaxy GRAND Prime, you must insert the SIM card into the SIM card slot. 

Note: Your Galaxy GRAND Prime should be powered off before you insert or replace the SIM card

1. Remove the back cover of the device
2. Remove the battery using the slot towards the bottom-right
3. Insert the micro-SIM card with the chip facing down in the bottom slot
4. Place battery back into the phone
5. Place back cover back on the phone

Encountering any issues placing the SIM card in the phone? If so, you can also check out this video for additional guidance in getting your SIM card placed into the Samsung Galaxy GRAND Prime. 

Back to top

 

Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your Galaxy GRAND Prime and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. Tap the phone app and pull up the keypad
  2. Dial ##72786#
  3. Device will restart and automatically go through the hands-free activation after it powers up

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update

  1. Tap Apps
  2. Settings
  3. System Update
  4. Update Profile
  5. Tap OK when complete

PRL update

  1. Tap Apps
  2. Settings
  3. System Update
  4. Update PRL
  5. Tap OK when complete

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

Back to top

 

Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google or Samsung account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

 

Completing activation on the GSM network 

Reset APN settings to default

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Under 'Connections,' tap Mobile networks.
  4. Tap Access Point Names.
  5. Tap More
  6. Tap Reset to default 

 

Add Ting Data APN Profile

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Under 'Connections,' tap Mobile networks.
  4. Tap Access Point Names.
  5. Tap Add
  6. Update the following settings for the Data APN:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap More 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

 

Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

 

Activating your GSM features 

 

WiFi Calling

Note: WiFi calling not supported on all models of the Samsung Galaxy GRAND Prime.

 

1. Enable WiFi calling in Device settings on the Ting dashboard online
2. Enable and connect WiFi on your GRAND Prime device
3. Tap the Apps icon on the home screen
4. Tap Settings
5. Select Connections then tap More network settings
6. Tap WiFi calling
7. Switch the WiFi option so it is enabled
8. Select either WiFi preferred or Never use cellular network to enable WiFi calling

WiFi Calling Connection Preferences

1. Ensure WiFi is enabled
2. Tap the Apps icon from the home screen
3. Tap Settings
4. Select Connections then tap More network settings
5. Tap WiFi calling
6. Select one of the following options:

  • WiFi preferred
  • Cellular Network Preferred
  • Never use Cellular Network

Back to top

 

General troubleshooting tips

Hardware soft reset

Note: A soft reset is like a battery removal. This does not erase any content or data from the device.

1. Press and hold the Power button and Volume down button for up to 45 seconds
2. The phone will restart and complete the soft restart

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

1. Tap Apps from the home screen
2. Tap Settings
3. Scroll down to Backup and reset
4. Select Factory data reset
5. Reset device
6. Delete all

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

1. Power the device off
2. Press and hold the Volume Up button and the Home button, then press and hold the Power button
3. When you see the Samsung Galaxy logo displayed release the Power button, keep holding the Volume up and Home buttons
4. When the Android logo appears release both the Volume up and Home buttons
5. An Installing system update may show for up to a minute
6. When the Android system recovery menu displays use the Volume down button to scroll to Wipe data/factory reset
7. Press the Power button to select this option
8. Use the Volume down button to scroll to option Yes -- delete all user data
9. Power button to select
10. When reset completes there will be a Reboot system now option selected
11. Press the Power button to confirm reboot and device will power back up to default settings

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

Back to top

Have more questions? Submit a request

Comments