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Activating a GSM BYOD Device with an Existing Number (New Account)

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Last updated by Isabel M

So you checked out our compatibility checker and got your own BYOD-eligible device to bring over to Ting but you want to keep using a number you’ve had for a while. The following steps will show you how to create an account, add your device to that account and activate your GSM SIM card by transferring or “porting” a number from your current phone carrier.

 

1. Go to ting.com and click Activate on the blue nav bar. If you've got a referral link, use that link to come to the site instead and then click on Activate.

 

2. Click "create a new account."

 

3. To create Ting login credentials, use a valid and accessible email address and create a password with at least 10 characters. Then click Sign up.

 

4. Enter the ESN or IMEI of the device you're bringing to Ting. Then click Check compatibility.

 

5. Enter your GSM SIM card number (ICCID) here and click Continue.

 

6. Select "Bring a number you already have", enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

7. Fill in the account holder information that's on file with your current carrier in the fields that appear below. For help with port out PIN or password requirements of different carriers, click here.

 

8. Set up credit card information directly with Ting or choose to Pay with Amazon. If you set up a credit card here, make sure that the address matches what's on your credit card statement. When you've entered all of your billing information, click Continue.

 

9. Check all your details one more time, take a look at the Terms of Service and agree to them and then click Continue.

 

10. Your number transfer will take 2-24 hours if it's a mobile phone number, and 5-7 days if it's a land line or VOIP number.

Once your port completes you'll get an email from us to let you know. This email will include a link that will direct you back to your final activation steps for your device.

For now, sit back and relax!

 

If you have installed your GSM SIM card in a device, while your number is transfering, and when it first transfers, only your GSM SIM card will show up in your Active device list in your account Device settings.

 

In most cases, within an hour of the transfer completing the GSM device you've installed the SIM card in will show up in your Active devices list and the SIM card number will be listed as its ICCID.

If the device name doesn't show up, you can always edit the device nickname instead.

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Comments

  • Avatar
    armando leos

    Very helpful information, just what I needed

  • Avatar
    Jason Hilkey

    Helpful info. Just hard to find this. I kept looking for a step by step on the home page to get started with Ting.

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