The Ting Mobile App

The Ting Mobile app lets you securely check your current account usage in near real-time, view all devices on your account, enable features for each device, and view your current monthly statements.

Download the Ting app

To download the app, just click the link below that applies to your phone:

We haven't tested with every device available, but the following devices should work with the app:

  • Android devices running Android 4.4 or later  
  • iOS devices running iOS 13.0 or later

If you experience any trouble while using the Ting mobile app, please let us know. Be sure to include information about what type of device you're using, which Android or iOS version you're running, and steps to reproduce the problem you're experiencing.  

FAQ

How do I log into the Ting app?

When you first access the app, you'll be asked to login with either your Ting account credentials. If you're not the primary user of the account, you'll need to get those credentials from that person. Once logged in you will have an option to set up a biometric login, for iPhone. This will include facial and fingerprint recognition.

Why is the app asking for access to my contacts?

The app uses your contacts to match phone numbers from your previous calls with names. The app does not send your contacts to Ting, and the contact information details are not used for any other purpose.

Will usage from the app be counted toward my monthly bill?

That depends on whether you access the app while using data or Wi-Fi. If you use the app while you're on a data connection, then any data received by the app will be counted. However, since Wi-Fi usage is not counted toward your monthly usage, there are no additional usage charges to use the Ting app while connected to a Wi-Fi network.

Is the usage displayed by the app realtime?

Usage is delayed by approximately 15-20 minutes. Usage made while roaming, or while traveling internationally could take longer to appear (in some cases, as much as 48 hours)

 

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