Last updated by Chris Bulbulian
What is the Ting Internet Box?
We provide two separate pieces: a fiber modem (technical name Optical Network Terminal or "ONT") paired with a Gigabit-capable AC-class wireless router, specifically the Zyxel EMG3425-Q10A. You will always receive the modem in either case as it is a necessary piece of equipment. The decision of whether or not to use our router is what will be covered here.
How It Works
While we know our gear works well with our crazy fast internet, we do provide an option called Bring Your Own Router that is available to both residential and business customers. If you select this option, we will supply you with the fiber modem for free (borrowed from Ting and remains our property) that would be hooked up to your router. The $199 purchase fee or $9/month rental fee would not be charged in this case.
If you choose to do this, you should be aware of the limitations that creates for our customer service team. Our technical support will not have visibility to any routers attached to our network, and as such cannot troubleshoot issues related to customer-supplied equipment. We will be able to confirm if the service is working leading up to our fiber modem only.
When should you use your own hardware vs ours
Before you choose to supply your own hardware, it is important that you confirm it is capable of handling the speed you choose. We have a list (found here) of highly rated 3rd party routers that we recommend for our Gigabit speed service.
At a minimum, the packaging should say either "Gigabit" or "10/100/1000 Mbps Ethernet" (or both), if it is capable of handling gigabit speeds. It is best to check for the actual throughput rating of your hardware before finalizing your decision as many devices (particularly firewalls) with gigabit ports are limited to actual throughput below 1000 Mbps (sometimes as low as 200 Mbps per port). This info should be included in the spec sheet of the hardware. If you no longer have the packaging, you can likely look up your device's specs online and determine if it is gigabit capable.
If you're using Wi-Fi, it's also a good idea to check what Wi-Fi standards your router supports. 802.11ac will provide you with the best wireless speeds, on compatible devices.
If you're still unsure if the router you have would work well, get in touch.
Ting's crazy fast fiber will not change the limitations of Wi-Fi. That is, the speed feeding into the modem may be Gigabit, but the performance you can achieve over wireless is still limited by interference, barriers like floors and walls, and distance. If you have a large home or receive weak signal in certain parts of your property, you may want to consider wireless access points or repeaters.
Alternately, we always recommend connecting your computer via Ethernet if at all possible, as this will give you the fastest possible speeds whether using your own router or ours.
Business / Enterprise Considerations
For best performance, we recommend that you deploy our equipment in networks with less than 200 LAN connected hosts or 40 or less wireless connected devices. If your network exceeds these numbers then it’s recommended that you supply your own business / enterprise grade network hardware.
If you have a firewall or existing capable router in your network environment or an otherwise complex network architecture, you should consider forgoing the use of our router and connecting your gear directly to the Ting fiber modem. If you have a very large office or many thick walls in your space, then you may want to consider supplementing the hardware with an additional access point solution to ensure proper coverage.
Other things to consider when making the decision
- The speed you are selecting
If you are select Ting's 5/5 residential speed, the specifics of the router are less crucial as the majority of wireless routers can handle 5 Mbps speeds without issue.
- Your level of technical knowledge
As we will not be able to troubleshoot issues if they relate to your own hardware, you may want to base your decision on your comfort level diagnosing and troubleshooting issues. If you do not feel comfortable modifying settings within the router's configuration menus, consider using our hardware so we can support it more capably.
- The hardware warranty
Most routers come with a manufacturer's 12 month warranty, and require you as the end-user to pay to ship the defective unit back if it needs servicing or replacement. Meanwhile, our router comes with an 18 month warranty if purchased or a permanent warranty for as long as you are renting it. If it needs replacement (extremely rare), we can have a technician swing by and assist with this, including setting up the new router with your preferred wireless name and password.
- Is your router... actually a router?
A typical router will have 5 Ethernet ports in the back. Four of them are side-by-side usually labeled LAN (to hook up desktop or laptop computers hard-wired) and 1 is separate or may be color-coded differently usually labeled either Internet or WAN (meant to be connected to our fiber modem). If your router has the 4 LAN ports but the other connector is a small phone plug or coaxial cable, then this is not a traditional "router" but instead a Cable or DSL gateway supplied by your previous internet service provider, and would not work correctly with Ting.
If you look at the ports on your router, you should be able to determine this fairly easily: