Our technicians install an Inside Ting box (fiber modem) used in every home and business in all our Ting towns. The Ting router is available for rental or purchase, but you may want to use a router of your own choosing. You're welcome to do so, and there a few simple considerations when choosing between the Ting router and a third-party option.
Choosing a compatible router
Most routers on the shelves at retailers will be compatible with your Ting internet service. Two primary factors make a router a safe choice for use.
- The router needs to have an Ethernet WAN port. This is crucial, as the router will connect to your Inside Ting box by Ethernet. Usually, as long as you can see the router, this is simple to determine.
- The router's WAN and LAN ports should be rated for Gigabit speeds, or what is often marked as "10/100/1000 Mbps". The Wi-Fi standard should be indicated as 802.11ac. This is usually implied by including AC in the model name, such as the Netgear Nighthawk AC1900 or the TP-Link Archer AC1750. These details ensure that you'll get all of Ting service's speed and that the router will not cause any bottlenecks to performance.
The vast majority of routers being manufactured today will comply with both of these details. If a router's WAN port is anything other than Ethernet, that model will not work with Ting service. If the router's ports or Wi-Fi standard is different, the router may still be compatible, but it will not pass on the full crazy-fast performance that your Ting service is supplying.
Features to look for in a router
Routers offer various features that may not be needed but can improve performance and offer you additional control over your internet experience. While you don't need any of the following features to work with Ting Internet, we recommend looking for some of these features to make your experience easier and optimize performance.
- 2x2 or 3x3 MU-MIMO
- WPA-2 encryption
- Guest network capability
- Parental controls
- Mobile app control of the router
Mesh router systems
If your home has a tricky layout or the square footage is around 2,800 or more, you may want to consider a mesh router. Mesh router systems usually come with a set of two or three units or nodes, which can be spread throughout the home to create exceptional Wi-Fi coverage.
Mesh systems are typically more expensive than traditional routers but offer superior Wi-Fi coverage, which can be easily expanded by adding additional Wi-Fi nodes. Depending on your property's layout, size, and materials, a mesh router may practically be a necessity.
Technical support with your router
While Ting Support is happy to assist with technical issues related to your router, we cannot access the unit directly or see information about its status. Most issues with third-party routers can be resolved eventually, but please note that we can only provide limited support with things like Wi-Fi, setup, and network configuration. In some cases, you may need to contact the router manufacturer for support.