Ting Internet Monthly Billing FAQ

Answers to some common questions about billing can be found below.

  • Bill payment with Ting is monthly and entirely automated. You'll need to make sure you have a valid Visa, Mastercard, American Express, or Discover card on file, and we'll take it from there. 

    Your payment will be processed every month within a few days of your billing date. You can always look at your latest bill, and download PDFs of your past statements. 

  • Ting accepts Visa, Mastercard, American Express, and Discover.

  • If your first service with Ting is Internet service, your billing date is set for the day after your installation.

    If you already have Internet service and add another service such as Mobile, your new service will have the same billing date as the first service you set up.

  • Yes. Please reach out to us via phone, email, or chat. We'll be happy to help.

  • Ting Internet service is prepaid and auto-pay, meaning your card will be charged automatically at the beginning of your month of service. Your service month begins based on when your internet is activated.

  • Ting bills are exclusively online.

     

     

  • You'll be charged the day of your billing cycle. We'll send you a confirmation email once your bill has been charged to the payment method you have on file.

  • You'll receive an email notification if your payment does not go through. We'll send the email to the email address on your Ting account. 

    When you receive these notifications, you won't immediately lose your subscription. We'll keep trying to take the payment over the next few days. You can get up to date on payments by signing into your Ting account and adding or updating your payment method.

  • Each month's bill will show in your Billing history. If you have any credits, those will show up separately as well, and we'll use your credits before billing your card.

  • You can send yourself a PDF copy of any bill within your Ting Account.

    • For internet service billing log in at ting.com/internet.
    • Click Billing on the left navigation bar.
    • Click the Email me a copy option to the right of the specific bill.
    • A checkmark with the message "Bill sent to your email" will appear near the top of the page to let you know the bill was successfully sent. A PDF copy of the bill will go to the email associated with your Ting Internet account.
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  • Ting does not send bills out by mail. You can obtain a PDF version of your bill from the Billing section of your account online.

  • We are obligated to collect various taxes and regulatory fees on behalf of federal, state, and local governments. It varies depending on where you live, and it can change from time to time. When you receive your bill, you'll get an itemized account of these fees and taxes—mouse over anything in that itemized list for an explanation of that tax or fee. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.

    Most states do not levy taxes on Internet services. You are unlikely to see any taxes on your bill (apart from a few cents on your installation) unless you also have mobile service with us.

  • Franchise fees are paid to local governments to compensate for the use of public rights-of-way and easements. With the Federal Cable Act, cable operators like Ting are able to collect the full amount of franchise fees from customers.

    The franchise fee is 3% of the monthly internet service amount. Router rentals or additional services do not add to this fee. 

    Example:

    • You've placed an order for Ting's Home Gigabit fiber service at $89/month.
    • 3% ($2.67) is added to the $89 fee.
    • Your total monthly fee will be $91.67/month plus tax

    I thought Ting doesn't have any hidden fees.

    That's right! We've changed our website order process for Alexandria customers to highlight this fee in bright blue with an explanation of why this fee exists.


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