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Returning your Ting phone through FedEx

Last updated by Bridget Callaghan

If your Ting device qualifies for a return or replacement as per our warranty, FedEx offers different services that make returning your phone easier like:

Drop-off at FedEx locations

To search for locations, just go to FedEx.com and click LocationsMake sure to check “Drop labeled package at staffed location” and enter your address.



Once dropped off at these locations, FedEx will scan your package so we can track its journey back to us.

Keep in mind, if a package is taken to a "Drop Box" location, it will not be scanned upon arrival. This method does not provide accurate tracking results which could affect the outcome of your return. We would recommend taking the package to an actual staffed FedEx location. 

Schedule a pick-up

In the event that you are unable to get to a FedEx location, you can schedule a FedEx Ground Pickup using the tracking number from the return label we sent you. This can be done online or over the phone:

Online

Enter your tracking number into this FedEx Ground Pickup Information form. You can schedule a FedEx Ground return pickup Tuesday-Saturday for most residential locations and up to 14 days in advance.

Over the phone

  • Call them at 1-800-463-3339 (1-800-GoFedEx)
  • Say “Schedule pick-up using a label
  • You will be prompted to say your tracking number. On the shipping label, it will be listed as TRK# followed by the number.

It should be noted that these requests are not guaranteed to be accommodated in all locations.

Other helpful FedEx services

FedEx provides a full list of services on their website. The list of options includes scheduling a delivery time that suits you. Some of the options require you to Create your Delivery Manager Account, which can be used for shipments from other companies as well.

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