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Activating your Samsung Galaxy S8/S8+/S9/S9+

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Last updated by Kristian Thornhill

Need some help activating your Samsung Galaxy 8, 8+, 9, or 9+ with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

The steps in this guide are for the following models:

  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy S9
  • Samsung Galaxy S9+

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your S8 or S8+, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your phone you must insert the SIM card into the SIM card tray, at the top of the phone, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

Insert_SIM_Samsung_s8.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your S8, S8+, S9, S9+ and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. From the home screen, tap Phone
  2. Tap the Dialpad icon and dial ##72786#
  3. Tap YES
  4. Your phone will restart
  5. Tap OK
  6. After it restarts, your phone automatically starts Hands-Free Activation
  7. After Hands-Free Activation completes, your phone is ready to be used
    **If the phone then runs a PRL update on its own please skip to the Profile update**

 PRL update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update PRL
  4. The phone will search and update - Once complete tap OK

 Profile update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update Profile
  4. The phone will search and update - Once complete tap OK 

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google/Samsung Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Visual voicemail

  1. From home, swipe up to access Apps
  2. Tap Sprint folder >voicemail app icon Voicemail
  3. Scroll through the introduction screens to view a brief explanation of the visual voicemail services
  4. At the end of the welcome screens, a Personalize your voicemail prompt displays
    Note: If prompted, grant Visual Voicemail permissions to access your phone, contacts, and so on
  5. Tap Personalize and follow the system prompts to set a passcode and record your name announcement/greeting

CDMA Wi-Fi calling

Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the phone is connected to a Wi-Fi network. The Wi-Fi Calling feature does not need to be enabled on your Ting account before it can be enabled on the phone. From your Ting account, the Wi-Fi calling feature will only show up for supported phones.

  1. Once the phone is connected to a Wi-Fi network, you can access apps by swiping up from the home screen
  2. Tap the Settings icon
  3. Tap Wi-Fi Calling
  4. Follow the prompts to set up Wi-Fi Calling
  5. Tap On/Off to turn Wi-Fi Calling on or off
  6. The phone will automatically add the current Wi-Fi network to the Wi-Fi Calling Networks list. Wi-Fi Calling is now set up

When using Wi-Fi calling, the phone app icons differ slightly. Tap dial key to place a call, and tap end keyto end a call.

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Completing activation on the GSM network

Once active on your account, your GSM SIM will be ready to go. You'll need to set up the APN settings on the phone so you can use features like data, MMS (picture and group messaging) and the personal hotspot on your S8 or Galaxy S8+. For most phones, we can send this information automatically during the initial activation, and if you get in touch with Ting support we can also resend the settings if needed.

If the automatic APN settings did not work for you, you can also enter the APN settings manually. Here are the manual steps for setting up data, MMS and the personal hotspot on your S8 and S8+.

Reset APN settings to default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings > Connections
  2. Tap Mobile networks
  3. Tap Access Point Names
  4. Tap the Menu (3 dots) icon
  5. Tap Reset to default

Add Ting Data/MMS APN profile (IPv4/IPv6)

You should already be in the access point name section if so, skip to step #5.

  1. Go to Settings > Connections
  2. Tap Mobile networks
  3. Tap Access Point Names
  4. Tap ADD
  5. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If your phone has a series of checkboxes rather than a free-form field, check all the boxes that correspond to the values listed above.
        • For example: if your phone has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
  6. Tap the Menu icon (3 dots) icon 
  7. Tap Save  
  8. Select Ting Data as your APN. The bullet point fills with green next to the active APN profile.
  9. Restart your phone and wait for it to find the Ting network (this may take a minute or so)
  10. Confirm that you're able to access data, send/receive picture, video and group messages

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google/Samsung Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

GSM visual voicemail

  1. From the home screen swipe up or down on the screen
  2. From the menu choose visual voicemail
  3. Choose next
  4. You should see a prompt to allow visual voicemail to make and manage your phone calls. Select ALLOW
  5. You should see a prompt to allow visual voicemail access to your contacts. Select ALLOW
  6. Visual voicemail has been set and is ready for use

GSM Wi-Fi calling

  1. From the Home screen, swipe up on an empty spot to open the Apps tray
  2. Tap Settings > Connections
  3. If necessary, slide the Wi-Fi switch right to the ON position
  4. Tap More connection settings
  5. Tap Wi-Fi Calling
  6. Slide the Wi-Fi switch right to the ON position
  7. Select the Wi-Fi preferred option 

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the phone information, (Samsung offer their Cloud, which we refer to here, but we also provide a few other options), and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the account, (Google/Samsung),currently associated with the phone will be needed to set up the phone after the reset.

Note: Before you reset your phone, please make sure you have power cycled your phone, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. From the home screen, swipe down the Status bar - Please note before staring that any saved data will be saved unless you back up your information
  2. Tap Settings icon
  3. Tap Reset
  4. Tap Factory data reset
  5. Scroll to and tap RESET
  6. Tap DELETE ALL
  7. The phone will now reset and restart

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the phone. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

  1. While holding down the Volume Up key and Bixby key, press and hold the Power key
  2. Press and hold both the Volume Up and Bixby keys
  3. On the Android system recovery screen, press the Volume Down key to scroll to and highlight Wipe data/factory reset. The Android system recovery screen may take a minute to load after releasing the keys
  4. With Wipe data/factory reset highlighted, press the Power key. The previous Google username and password will be required to set up this phone if Device Protection was not disabled.
  5. Press the Volume Down key to select Yes, and then press the Power key
  6. Once the wipe is complete, press the Power key to select Reboot system now
  7. The phone will reset and restart

Finally, if you have tried all the options and are still having problems, please get in touch with Ting support.

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