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Activating your LG G6

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Last updated by Christian Robinette

Need some help activating your LG G6 with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your G6, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your G6, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

  1. From the top edge of the device (display facing up), remove the card tray. Use the SIM tool to open the tray by gently pushing it in the slot
  2. With the gold contacts facing down, insert the SIM card into the tray
  3. Once the SIM is inserted press in on the tray to lock it into place

G6_SIM_TING.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your G6 and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. From the home screen, tap Phone.
  2. Tap the Dialpad icon and dial ##72786#
  3. Tap Ok.
  4. Your phone will restart.
  5. After it restarts, your phone automatically starts Hands-Free Activation.
  6. After Hands-Free Activation completes, your phone is ready to be used.
    Note: If the phone then runs a PRL update on its own please skip to the Profile update.

 PRL update

  1. Tap the Settings icon.
  2. From the General tab, scroll to and tap System updates.
  3. Tap Update PRL.
  4. The phone will search and update—Once complete tap Ok.

 Profile update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps.
  2. From the General tab, scroll to and tap System updates.
  3. Tap Update Profile.
  4. The phone will search and update—Once complete tap Ok.

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

CDMA Visual voicemail

  1. Enable voicemail from your Ting account if not already on.
  2. Tap home key  and then the voicemail voicemail app icon icon.
  3. You'll see a Welcome to Visual Voicemail screen. At the end of the welcome screens, you'll come to a Personalize your voicemail prompt.
  4. Tap Personalize and follow the system prompts to create a password and record your announcement and greeting.

CDMA Wi-Fi Calling

Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the device is connected to a Wi-Fi network. The Wi-Fi Calling feature does not need to be enabled on your Ting account before it can be enabled on the phone. From your Ting account, the wifi calling feature will only show up for supported phones.

  1. Once the device is connected to a Wi-Fi network, Tap Settings.
  2. Tap Networks.
  3. Tap Wi-Fi Calling and follow the online prompts to set up Wi-Fi Calling.
  4. Tap On/Off to turn Wi-Fi Calling on or off as needed.
  5. Tap Wi-Fi Calling.
  6. Follow the prompts to set up Wi-Fi Calling.
  7. Tap On/Off to turn Wi-Fi Calling on or off.
  8. The phone will automatically add the current Wi-Fi network to the WI-FI Calling Networks list. Wi-Fi Calling is now set up.

You will see dial key in the status bar when Wi-Fi Calling is active, or end key if Wi-Fi Calling is set up but you are not currently connected to a Wi-Fi network.

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Completing activation on the GSM network

Once active on your account, your GSM SIM will be ready to go. You'll need to set up the APN settings on the phone so you can use features like data, MMS (picture and group messaging) and the personal hotspot on your phone. For most phones, we can send this information automatically during the initial activation, and if you get in touch with Ting support we can also resend the settings if needed.

If the automatic APN settings did not work for you, you can also enter the APN settings manually. Here are the manual steps for setting up data, MMS and the personal hotspot on your G6.

Reset APN settings to default

  1. Go to Apps, and tap on Settings.
  2. Under Wireless networks, tap Mobile data.
  3. Tap Menu, Mobile networks, and then Access Point Names.
  4. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner).
  5. Tap Reset to default.
    Note: A separate APN must be added for the reset option to appear. If there is no option to reset please proceed to enter the Ting Data and Ting MMS APN.

Ting Data and Ting MMS APN (IPv4/IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner).
  2. Enter the APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon. 
  4. Tap Save.  
  5. Select Ting Data wholesale as your APN.
  6. Restart your device. 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Wi-Fi calling

  1. Turn on Wi-Fi.
  2. Tap Settings.
  3. Tap the Network tab.
  4. Under Wireless network, tap Call.
  5. Tap the Wi-Fi Calling switch to the On position.
  6. Tap Connection preferences.
  7. Tap desired connection preference Wi-Fi preferred.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the account (Google Etc.) currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. Drag down the notification bar and tap the Settings icon at the top-right.
  2. Tap General, and Backup & reset. (If using List view, scroll down to Personal, then tap Backup & reset.)
  3. Select or clear the following check boxes as needed: Back up my data / Automatic Restore.
  4. Tap Backup account and follow the steps to create Google backup account, if necessary.
  5. Tap Factory data reset.
  6. Review the warning message and select or clear Erase SD card depending on whether you also want to erase the contents of the SD card.
  7. Tap Reset phone, followed by Next.
  8. Tap Delete all.
  9. Tap Ok.
  10. The phone will reset and restart.

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

Hardware Factory Reset

  1. Turn off the device. 
  2. Press and hold the Power and Volume down buttons.
  3. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  4. A 'Factory data reset' message will open.
  5. Use the Volume down button to highlight Yes.
  6. A message saying 'Erase all user data and restore default settings' will pop-up.
  7. Use the Volume down button to highlight Yes.
  8. Press the Power button to reset the device.

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

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