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Completing activation for your LG G5

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Last updated by Christian Robinette

Need some help activating your LG G5 with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your G5, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your phone, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

g5_sim_ting.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your phone and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. From the home screen, tap Phone
  2. Tap the Dialpad icon and dial ##72786#
  3. Tap OK
  4. Your phone will restart
  5. After it restarts, your phone automatically starts Hands-Free Activation
  6. After Hands-Free Activation completes, your phone is ready to be used
    **If the phone then runs a PRL update on its own please skip to the Profile update**

PRL update

  1. Tap the Settings icon
  2. From the General tab, scroll to and tap System updates
  3. Tap Update PRL
  4. The phone will search and update - Once complete tap OK

Profile update

  1. Tap the Settings icon
  2. From the General tab, scroll to and tap System updates
  3. Tap Update Profile
  4. The phone will search and update - Once complete tap OK 

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the  account (Google Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features

Visual voicemail

  1. Access the voicemail app from the home screen shortcut or all apps on your phone
  2. Swipe left or tap NEXT to step through the Welcome to Visual Voicemail screens, then tap DONE
    Note: To skip the Welcome messages, tap SKIP
  3. When prompted, read the Give Permission message and tap OK, then review each permission request and tap the preferred option
  4. Tap PERSONALIZE. The phone will automatically dial the voicemail number.
  5. Follow the voice prompts to set up the voicemail account. Once the passcode, name, and greeting are set up, listen to the remaining instructions and tips. Tap END when finished
    • Your voicemail is now set up. Tap Welcome to Voicemail to access your mailbox
    • Tap the Pause/Play icon to pause or resume the message
    • Tap the Speaker icon to turn speakerphone on or off
    • Tap and drag the playback slider to skip to a specific part of the message
    • Tap the Call icon to return the call
    • Tap the Reply icon to respond with a message
    • For additional options, tap the Menu icon

Deleted messages are stored in the Trash folder for 30 days, after which they are permanently deleted. Archived messages are stored indefinitely. New messages will automatically be displayed in the inbox.

 

Completing activation on the GSM network

Once active on your account, your GSM SIM will be ready to go. You'll need to set up the APN settings on the phone so you can use features like data, MMS (picture and group messaging) and the personal hotspot on your phone. For most phones, we can send this information automatically during the initial activation, and if you get in touch with Ting support we can also resend the settings if needed.

If the automatic APN settings did not work for you, you can also enter the APN settings manually. Here are the manual steps for setting up data, MMS and the personal hotspot on your LG G5.

 

Reset APN settings to default

  1. Go to Apps > Settings
  2. Tap Networks > More or Wireless Networks > More (list view) 
  3. Tap Mobile networks > Access Point Names
  4. To reset your APN settings, tap the Menu key and then tap Reset to default 

Ting Data and Ting MMS APN (IPv4/IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting Data wholesale as your APN
  6. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google Etc.) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

GSM Wi-Fi calling

  1. Turn on Wi-Fi
  2. Drag down the notification bar and tap the Settings icon at the top-right
  3. Tap Call >Wi-Fi calling switch to turn on
  4. If needed get in touch with Ting support to register the e911 address
  5. Tap Call > Wi-Fi Calling
  6. Tap Connection preferences
  7. Select the Wi-Fi calling connection preference

 

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the account (Google Etc.) currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. Drag down the notification bar and tap the Settings icon at the top-right
  2. Tap General> Backup & reset. (If using List view, scroll down to 'PERSONAL,' then tap Backup & reset.)
  3. Select or clear the following check boxes as needed: Back up my data / Automatic Restore
  4. Tap Backup account and follow the steps to create Google backup account, if necessary
  5. Tap Factory data reset
  6. Review the warning message and select or clear Erase SD card depending on whether you also want to erase the contents of the SD card
  7. Tap Reset phone > Next
  8. Tap Delete all
  9. Tap OK
  10. The phone will reset and restart

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

  1. Turn off the device 
  2. Press and hold the Power and Volume down buttons
  3. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button
  4. 'Factory data reset' appears
  5. Use the Volume down button to highlight Yes
  6. Erase all user data and restore default settings' appears
  7. Use the Volume down button to highlight Yes
  8. Press the Power button to reset the device

Finally, if you have tried all the options and are still having problems, please get in touch

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