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Mobile rates and taxes FAQ

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Last updated by Edward Kirchlechner

Nobody likes talking about money, but here at Ting we're all about transparency and empowering our customers. We think our rates are pretty easy to understand and we think you will too. We don't want you to have any surprises at the end of your billing cycle so take a couple of minutes to check out these FAQ so you're in the know from the get-go.

 

General

1. Does Ting have any activation fees or porting fees?

There are no activation or porting fees with Ting.

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2. Where can I find what I have used this month?

You can locate all your information by signing into your Ting account and viewing the current usage page.

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3. What about long distance calls?

If your making a call to or receiving a call from a US long distance number, no additional charges apply. You are simply billed per minute for the duration of the call.

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4. Is there a charge for directory assistance?

You can access Directory Assistance by dialing 411. A $1 per call charge will be applied to your monthly bill. This $1 charge is in addition to the minutes used on the call.

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Voice

1. How am I billed for phone calls?

Ting usage is billed by the minute, which means if you make a call that lasts for 2 minutes and 45 seconds, the call is rounded to 3 minutes.

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2. How are Ting-to-Ting calls billed?

If you place a call to another Ting user, both users are billed for the call because two parties are accessing the network. If both users are on the same account, a call that lasted 5 minutes will result in 10 minutes billed on that account. 

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3. Are there any surcharges for calls made when I'm roaming domestically?

No. We don't charge for voice or text roaming while you're in the U.S.

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4. Am I billed for Wi-Fi calls on my device?

Yes. Wi-Fi calls are billed at the regular usage rate.

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5. Am I billed for calls to toll-free numbers?

You are billed for usage on toll-free calls but no long distance charges are incurred.

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6. Do I get charged for calling Ting? 

No. If you're calling from your Ting device from anywhere in the world, calls to our support number are free. You can also dial 611 for free from any Ting device.

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Text messages

1. How am I billed for text messages?

You're billed for all incoming and outgoing text messages.

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2. How can I see how many text messages I've sent or received this month?

Log in to your account and check your dashboard to see the text messages sent and received for each device.
 

 

Data

1. Does my service allow for data?

Yes, all Ting devices have at least some data capability.

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2. I don't want to pay for data, can I disable it?

Yes, you can. This can be done from the Device Settings page in your Ting account online. You will need data sometimes to activate a phone or troubleshoot.

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3. Do I need to have data enabled to use picture messaging (MMS)?

You will sometimes be able to use picture messaging if you're connected to Wi-Fi, but most phones will use data to both send and receive picture messages also known as MMS (Multi-Media Messaging Service).

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4. Does my service support 4G and LTE data services?

4G and LTE data are available in certain areas. You can check our coverage map to see if you're in an area covered by 4G or LTE service. Remember, you'll need a device that supports those data speeds as well.

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5. Does it cost extra to roam and use data?

Data roaming is not available with Ting Mobile. You may get a message like "Network not available" when trying to use data while on a partner tower.

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International

1. Where does Ting offer international long distance?

Ting offers you the option to call over 60+ countries at no additional charge. Calling India is the same price as calling Indianapolis. Take a look at the places you can call with no additional fee. Enjoy surcharge-free calling to landlines and cellular devices in:

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Plus, surcharge-free calling to landlines in:

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We also offer an 80 country option for $9 which includes everything from the 60+ mentioned above PLUS surcharge-free calling to landlines and mobile phones in these countries:

  • Austria
  • Belgium
  • France
  • French Guiana
  • Greece
  • Italy
  • Lithuania
  • Poland
  • Portugal

AND surcharge-free calling to landlines only in these countries

  • Bahrain
  • Bangladesh
  • Bulgaria
  • San Marino
  • Slovenia
  • Uzbekistan
  • Zabima

Calls to countries that aren't included on either list (or to mobile phones in countries where landline-only long distance fees are waived) will still be charged the applicable per-minute rate.

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2. What is the cost of traveling outside the US?

Ting supports international roaming for both CDMA and GSM. For our supported countries and rates please check out our international roaming rates page for more details.

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3. What are the charges for international text messages?

There is no additional charge for sending texts to an international long distance number. You can also receive texts from an international long distance number for no extra charge.

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4. How much does it cost to send text messages if I am outside of the US?

If you're on another mobile carriers tower that's supported by Ting, you'll be able to send and receive text messages. Depending on where you are located the price will vary. You can locate the prices for international roaming here.

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Taxes and fees

1. What are the most common taxes and fees I will see on my bill?

E911 Fees

How it looks on your bill:  E911 Tax (Wireless) / E911 Tax

Most states and localities collect a flat rate on a per line/activation basis for E911 services that range from about $0.50 - $3.00. If you see a second tax line item for E911 on your bill then you may live in an area where a further tax is levied on that flat rate fee. There may be variations in that flat rate within a state and certain jurisdictions levy other local emergency services fees.

On average, Ting customers pay about $0.79 in E911 taxes per month on a bill of about $30.

Where the tax is not a flat rate, states levy it on a percentage basis.

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FCC Regulatory Fee

How it looks on your bill:  FCC Regulatory Fee (Wireless)

These fees help to cover the cost of the of the FCC's enforcement and policy-making work and all wireless providers are required to remit these funds. This will range from about $0.02 - $0.06 per month on a bill of about $30.

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Universal Service Fund (USF, USF Cellular)

How it looks on your bill:  Fed USF Cellular / Fed Universal Service Fund / State Universal Service Fund

All carriers remit this fee and it helps to fund the following:

  • subsidizing service for high-cost areas to keep them affordable
  • supporting telecommunications services to schools, libraries, and hospitals, especially in rural areas

In addition to the federal fee, some states also levy a USF fee.

Along with sales tax (we'll get to that), this fee represents a fairly large portion of the tax/surcharges (around 30% of the total amount taxed in many cases) with an average cost of $1.03 per month on a bill of about $30.

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Federal Telecommunications Relay Services Fund

The Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls, typically via a text-to-voice service and an intermediary call center that the call goes through. This tax goes to the US Federal Government to pay for the service.

The FCC consumer guide also provides more information on this program. 

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State and Local Taxes

States and local governments levy a range of other taxes and fees including:

  • Telecommunications Sales Tax
  • Sales Tax
  • Statutory Gross Receipts (Wireless)
  • License Tax  
  • Utility Users Tax

Generally speaking, the Telecommunications Sales Tax, Sales Tax, Statutory Gross Receipts are all taxes on monies received for carrier services. On average, they will come to $0.96, $1.28 and $1.00, respectively, per month on a bill of about $30. While all of these can make up a fairly large portion of the tax/surcharges on a monthly bill (25-30% of the taxes and fees amount), the Telecommunications and Gross Receipts taxes are not widely levied.

Licence and Utility Users taxes are related to fees carriers remit for the use of utilities like cable, electricity, and others. Neither is widely levied but will, on average, come to $1.25 and $1.00, respectively, per month on a bill of about $30.

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2. What other surcharges can I expect to see?

Certain states and local governments levy taxes and fees relating to specific public works or programs such as the Teleconnect Fund in California or the or Residential Service Protection Fund Surcharge in Oregon.

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3. What fees won't I see on my bill?

Administrative or Recovery fees. We don't add any taxes or fees over and above the ones levied by federal, state and local government.

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4. What about tax exemption?

We do not have a system or program in place to process purchases that are exempt from tax collection and remittance. Ting customers that are 501(c)3 organizations or that are otherwise tax exempt will need to submit individual claims for their purchases through the standard reimbursement means required by their state or local government (for example, Form AU-11 in New York or Form CDTFA-101 in California).

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5. What about the tax on purchases?

One question we get is "Why are you collecting sales tax on my online purchase?"

Good question. While we don't have physical stores in your state, we do provide services using the very physical infrastructure of our network provider in your state and thus we collect taxes on purchases.

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