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Completing activation for your Samsung Galaxy Note 8

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Last updated by Christian Robinette

Need some help activating your Samsung Galaxy Note 8 with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your Samsung Galaxy Note 8, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your Note 8, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

  1. When facing the front of the Note 8 the SIM/SD slot is on the left side. Insert a SIM removal tool to eject the SIM/SD tray.
  2. Remove any SIMs already in the phone. 
  3. With the metal contacts facing down insert the SIM in the smaller section of the tray.
  4. Reinsert the SIM/SD tray by pushing it in until it clicks in place.

Help_with_Ting_SIM_Note_8.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your Note 8 and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset 

  1. Tap the phone app and pull up the keypad.
  2. Dial ##72786#.
  3. Tap YES - the phone will restart and begin configuring the network connections.
  4.  After the device restarts, it will automatically register with the network.
  5. Once the Configuration Service is complete, tap OK.
  6. The phone is now connected to the network.

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update 

  1. Tap the Applications icon.
  2. Tap Settings 
  3. Scroll to and tap System Updates.
  4. Tap Update Profile.
  5. Once the profile update is complete, tap OK.
  6. The phone should now connect to cellular data off of WI-FI.

PRL update 

  1. Tap the Applications icon.
  2. Tap Settings.
  3. Scroll to and tap System Updates.
  4. Tap Update PRL.
  5. Once the PRL update is complete, tap OK.
  6. The PRL is now up to date. This updates the phone as to the locations of towers on our network it can connect to for service.

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the [Google/Samsung] account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Visual voicemail

  1. From the home screen, swipe up to view all Apps.
  2. Scroll to and tap Voicemail.
    Note: the Sprint voicemail application will only be present on Sprint branded Note 8 phones
  3. Swipe left through the Welcome to Visual Voicemail screens, then tap Done. To skip the Welcome messages, tap SKIP.
  4. Tap PERSONALIZE. The device will automatically dial the voicemail number.
  5. Follow the voice prompts to set up the voicemail account. Once the passcode, name, and greeting are set up, listen to the remaining instructions and tips. Tap the End Call button when finished.
  6. Visual Voicemail is now set up.

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Completing activation on the GSM network

 Reset APN settings to default

  1. Go to Settings. 
  2. Tap connections.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. Tap the Menu icon. (3 vertical dots or 'More,' usually in the top right corner)
  6. Tap Reset to default.

 Ting Data and Ting MMS APN (IPv4/IPv6)

    1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
    2. Enter APN settings as follows:
      • Name: Ting Data
      • APN: wholesale
      • APN type: default,admin,fota,mms,supl,hipri,internet,dun
        • If there is a free-form field, enter the above exactly as written without spaces
        • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
      • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
      • MCC: 310 (should already be set)
      • MNC: 260 (should already be set)
      • APN protocol: IPv4/IPv6
      • APN roaming protocol: IPv4/IPv6

  1. Tap the Menu icon.
  2. Tap Save.  
  3. Select Ting Data wholesale as your APN.
  4. Restart your device. 

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the [Google/Samsung] account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Visual voicemail (T-Mobile branded model only)

  1. Access Apps.
  2. Tap the T-Mobile folder.
  3. Tap Visual Voicemail.
  4. Follow the prompts from the voice mail center.

Wi-Fi calling (T-Mobile branded model only)

  1. Turn on Wi-Fi and connect to a Wi-Fi network.
  2. Access Apps.
  3. Tap Settings > Connections. 
  4. Tap More connection settings.
  5. Tap Wi-Fi Calling.
  6. Slide the Wi-Fi switch right to the ON position.
  7. Select the Wi-Fi preferred option.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the [Google/Samsung etc.] account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. Go to Apps > Settings > Cloud and accounts.
  2. Tap Backup and restore.
  3. If desired, tap Back up my data to move the slider to ON or OFF.
  4. If desired, tap Restore to move the slider to ON or OFF.
  5. Return to Settings and tap General Management > Reset > Factory data reset.
  6. Tap Reset.
  7. If you have screen lock turned on, enter your credentials. Tap Continue > Delete all.
  8. The device will reset and restart when ready.

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

  1. Turn off the device if needed.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys. 'Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options.
  4. Press the Volume down key several times to highlight “wipe data/factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until 'Yes -- delete all user data' is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

 

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