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Activating your Samsung Galaxy Note 5

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Last updated by Christian Robinette

Need some help activating your Samsung Galaxy Note 5 with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your Galaxy Note 5, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your Note 5, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

  1. Turn the back of your phone towards you and locate the SIM card slot on the top edge to the left.
  2. Use a SIM removal tool and push it in the hole on the top edge to eject the SIM tray
  3. Remove the SIM tray
  4. Insert the SIM in the tray matching the outline to account for the notch on the SIM card]
  5. Re-insert the SIM tray and gently push until it clicks into place.

Insert_Ting_SIM_how_to_Note_5.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your Note 5 and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset 

  1. Tap the phone app and pull up the keypad
  2. Dial  ##72786#
    Note: The final # will not appear on the screen. The device will restart and initiate Hands-Free Activation
  3. Tap Yes - the phone will restart and begin activation. Once the activation is complete, tap OK
  4. The phone will run a PRL update on its own, this updates it to have the most accurate map of where service is available. Once the PRL is updated, tap OK
  5. Tap OK to restart the device, it is now activated

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update 

  1. Tap the Applications icon
  2. Tap Settings 
  3. Scroll to and tap System Update
  4. Tap Update Profile, this will establish a cellular data connection.
  5. Once the profile update is complete, tap OK

PRL update 

  1. Tap the Applications icon
  2. Tap the Settings icon
  3. Scroll to the System section and tap System Update
  4. Tap Update PRL
    Note: This can be skipped if it was run during the Carrier reset above
  5. The handset will search for an update. Once complete, tap OK.

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the [Google/Samsung] account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Visual Voicemail

  1. From the home screen, tap Apps
  2. Scroll to and tap Voicemail
  3. Swipe left through all the Welcome to Visual Voicemail screens and tap Personalize now
  4. The handset will automatically dial the voicemail number, follow the voice prompts to set up the voicemail account
  5. Once the passcode, name, and greeting are set up tap End call when finished
  6. Tap Welcome to Voicemail to access the Visual Voicemail box

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Completing activation on the GSM network

 Reset APN settings to default

  1. Go to Settings
  2. Tap Mobile networks
  3. Tap Access Point Names
  4. Tap more and then tap Reset to default

Ting Data and Ting MMS APN (IPv4/IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting Data wholesale as your APN
  6. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you backup your phone and run a factory reset. Please ensure that you know the login credentials for the (Google/Samsung) account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Wi-Fi Calling

  1. Turn on Wi-Fi and connect to a Wi-Fi network if not already connected
  2. Tap Apps > Settings
  3. Tap More connection settings
  4. Tap Wi-Fi Calling. Slide the Wi-Fi Switch right to the ON position
  5. Select Cellular Network Preferred
    Note: the Ting Wi-Fi calling feature must be on from the Ting account. If you receive an e911 error please get in touch with support.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the (Google/Samsung) account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. From any Home screen, tap Apps
  2. Tap Settings
  3. Scroll to User and backup and tap Backup and reset
  4. Tap the checkboxes for Automatic restore and Back up my data as desired.
  5. Tap Factory data reset
  6. Tap Reset device
  7. If you have screen lock turned on, enter your PIN or password and tap Continue
  8. Tap Delete all and the device will be erased and reboot when ready

Hardware factory reset

  1. The phone will need to be off to begin
  2. Press and hold the Volume Up, Home and Power keys until the Samsung logo appears
  3. When the Samsung Galaxy logo displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and Home keys. An Installing system update message will appear followed by the Android system recovery menu
  5. Press the Volume down key until wipe data/factory reset is highlighted, then press the Power key
  6. Press the Volume down key until 'Yes -- delete all user data' is highlighted, then press the Power key
  7. When the master reset is complete, 'Reboot system now' is highlighted. Press the Power key to restart the phone.

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

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