Skip navigation

Activating your LG K3

Last updated by Christian Robinette

Need some help activating your LG K3 with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

Using a different phone? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your LG K3, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your K3, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your phone should be powered off before you insert or replace the SIM card

  1. Remove the battery cover, starting from the charging port slot.
  2. Remove the battery, lifting from the slot at the bottom of the battery.
  3. Slide the SIM up into the SIM card slot.
  4. Insert the battery, making sure to align the gold contacts on the battery with the contacts on the device and reattach the battery cover by snapping it back into place.

Insert_ting_SIM_LG_k3.png

Back to top

Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your K3 and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset 

  1. Tap the Phone app and pull up the keypad.
  2. Dial  ##72786#
    Note: The final # will not appear on the screen. The device will restart and initiate Hands-Free Activation.
  3. Tap Ok—the phone will restart and begin activation. Once the activation is complete, tap Ok.
  4. The phone will run a PRL update on its own, this updates it to have the most accurate map of where service is available. Once the PRL is updated, tap Ok.
  5. The phone will then check for any firmware updates, tap Ok once prompted.
  6. Tap Ok to restart the device, it is now activated.

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware—if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update 

  1. Tap the Applications icon or from the home screen, swipe down the Status bar.
  2. Tap Settings.
  3. From the General tab, scroll to and tap System updates.
  4. Tap Update Profile, this will establish a cellular data connection.
  5. Once the profile update is complete, tap Ok.

PRL update 

  1. Tap the Applications icon or from the home screen, swipe down the Status bar.
  2. Tap Settings.
  3. From the General tab, scroll to and tap System updates.
  4. Tap Update PRL.
    Note: This can be skipped if it was run during the Carrier reset above.
  5. The handset will search for an update. Once complete, tap Ok.

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

Back to top

Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the account (Google etc) used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

Completing activation on the GSM network

 Reset APN settings to default

  1. Go to Settings.
  2. Tap Mobile networks.
  3. Tap Access Point Names.
  4. Tap the menu/3 dots in the top right and then tap Reset to default.

Ting Data APN (IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner).
  2. Enter the APN settings:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  3. Tap the Menu icon.
  4. Tap Save.
  5. Select Ting Data as your APN.
  6. Restart your phone.

Ting MMS APN (IPv4)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner).
  2. Enter the APN settings:
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  3. Tap the Menu icon.
  4. Tap Save.
  5. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to).
  6. Restart your phone. 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

Back to top

Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the (Google/Samsung) account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a backup of the device information and disable device protection before proceeding. If Device Protection is not disabled, the login credentials for the (Google/Samsung) account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. From any Home screen, tap Apps or from the home screen swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to User and backup and tap Backup and reset.
  4. Tap the checkboxes for Automatic restore and Back up my data as desired.
  5. When finished, scroll to and tap Factory data reset.
  6. Tap Reset phone.
  7. If you have screen lock turned on, enter your PIN or password and tap Ok or Done.
  8. Tap Delete all and the device will be erased and reboot when ready.

Hardware factory reset

  1. The phone will need to be off to begin.
  2. Press and hold the Volume Down key. While holding the Volume Down key, press and hold the Power key. Release both keys when Recovery mode displays.
  3. On the Android system recovery screen, press the Volume Down key to scroll to and highlight Wipe data/factory reset, then press the Power key.
  4. Press the Volume Down key to highlight Yes, and then press the Power key.
  5. Press the Volume down key until wipe data/factory reset is highlighted, then press the Power key.
  6. Once the wipe is complete, ensure Reboot system now is highlighted, then press the Power key.
  7. The device will restart when the reset is complete.

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. 

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

Back to top

Have more questions? Submit a request