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Activating your Motorola E/G/X/Z series

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Last updated by Kristian Thornhill

Need some help activating your Motorola with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by transferring ("porting") your existing number to Ting, check out the official Ting activation guide.

The steps in this guide are for the following models:

  • Motorola Moto E
  • Motorola Moto G
  • Motorola Moto X
  • Motorola Moto Z 

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your Motorola, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your Motorola, you must insert the SIM card into the SIM card tray. There is a difference in the process between the Motorola E/G series and later phones.

Note: Your Motorola should be powered off before you insert or replace the SIM card.

 

For the Moto E/G series

Important note about the Moto G4 series: The G4 and G4 Plus require a nano-sized SIM card, however, the SIM slot is for the larger Micro size. If you do not have an adapter for the Nano SIM card, you will need to get one before you can activate.

Use your fingernail to pry open the bottom of the back cover. Refrain from using a tool as this may damage the phone

E_G_SIM.png

 

With the gold contacts facing down and the clipped corner toward the center of the phone, gently push the SIM card into the slot until it clicks.

 

E_G_SIM_2.png

 

Once inserted, reattach the battery door. 

 

For the Motorola X and Z

  1. From the top left edge of the phone, (facing up), remove the SIM tray.
  2. Insert the SIM card with the gold contacts facing down.
  3. Then press in on the tray to lock it into place

SIM.png

 

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your [PHONE] and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. Open the dialer
  2. Dial ##72786#
  3. Tap Ok - the phone will restart and begin configuring the network connections 

IF your model of phone is a 4th generation or newer, please follow these steps.

  1. Open the dialer
  2. Dial  *#*#72786#*#*
  3. Tap Ok - the phone will restart and begin configuring the network connections 

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (preferred roaming list) and firmware - if applicable. If dialling the code above does not appear to work, please move on to the manual steps below.

Profile update 

  1. Find and tap Settings
  2. Find and tap System Update
  3. Find and tap Update Profile.
  4. Once the update is complete, tap Ok

PRL update 

  1. Find and tap Settings
  2. Find and tap System Update
  3. Find and tap Update PRL.
  4. Once the update is complete, tap Ok

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working.

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Activating visual voicemail

Ting can support visual voicemail using the visual voicemail app on Sprint phones and many phones with visual voicemail built into the operating system.

For Android phones that have visual voicemail built into the operating system, we are able to support the feature in most cases provided the phone is able to connect to cellular data.

There are 3rd party apps that provide the function, like Youmail for example, if your phone is not able to use visual voicemail with Ting.

  1. Run a profile update
  2. Restart your phone
  3. Select voicemail.
  4. Tap the + sign or the microphone icon
  5. Select Manual Entry > Enter email address
  6. Enter activate@vvm.sprint.com. (that's v, v, m as in visual voice mail, NOT w, m)
  7. Press Stop when recorder starts > Send

Activating Wi-Fi calling

Only some Android phones offer Wi-Fi calling for CDMA. Check your phone settings on your Ting account for the option and follow these steps to set it up on your Motorola phone.

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Completing activation on the GSM network

Please note: You only have to do these steps if the settings were not pulled from the network.

Reset APN settings to default

  1. Find and tap Settings
  2. Tap More
  3. Mobile Networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default

 

Ting data and Ting MMS APN settings (IPv4/IPv6)

  1. Add a new APN (look for Add or a + icon, usually in the top right corner)
  2. Enter APN settings as follows:
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your phone has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting data as your APN
  6. Restart your phone 

Important: Before you begin entering the access point name settings below, please check the field for the APN Protocol and the APN Roaming Protocol to see if the option 'IPv4/IPv6' is present. If so, step 2 below is all you will need to enter into the phone for data and MMS.

** Skip to step 3 and 4 if your phone does NOT have the option 'IPv4/IPv6' and enter two separate APN profiles. 

 

2. Add Ting Data/MMS APN Profile (IPv4/IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your phone has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your phone has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your phone and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

3. Add Ting Data APN Profile (IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your phone has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your phone has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your phone and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

4. Add Ting MMS APN Profile (IPv4)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free form field, enter the APN type exactly as written above
      • If your phone has a series of check boxes rather than a free form field, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your phone and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Activating Wi-Fi calling

The majority of BYOD (Bring Your Own Device) phones that can use Wi-Fi calling need to be a T-Mobile branded phone. Some phones may also require a minimum software version, or you may need to update your E911 address. Please contact us to update this information.

We have a list of Motorola phones that are capable of Wi-Fi and some excellent directions, (if we do say so ourselves), on how to set up Wi-Fi calling on your Motorola phone 

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a back up of the phone information and disable device protection before proceeding. If device protection is not disabled, the login credentials for the Google account currently associated with the phone will be needed to set up the phone after the reset.

Note: Before you reset your phone, please make sure you have power cycled your phone, as this can help solve a lot of common issues.

Factory reset from settings 

  • Find and tap Settings.
  • Find and tap Backup and reset.
  • Tap Factory Data Reset.

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the phone. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted

  1. Turn off the Motorola phone.
  2. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the phone turns on.
  3. Press the Volume Down key to highlight Recovery mode.
  4. Press the Power key to restart into Recovery mode.
  5. The screen will display an Android robot with a red exclamation mark.
  6. While holding down the Power key, press and release the Volume Up key, then release Power.
  7. Use the volume keys to scroll to Wipe data/factory reset and press the Power key to select it.
  8. Scroll down to Yes - erase all user data and press the Power key to select it

Finally, if you have tried all the options and are still having problems, please get in touch with us.

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