Visual Voicemail for Android

Visual voicemail is a system that will allow a user to view and/or listen to their messages without calling their voicemail box and offers a visual interface to view and navigate through the messages. Visual voicemail is a service that will work with most newer phones. While we do not offer a Ting specific visual voicemail app we can support visual voicemail on some phones that come with the software pre-loaded.

Note: Cellular data is required for visual voicemail.

Android CDMA phones

For most newer factory unlocked phones, Visual Voicemail is built into the OS that can work with either our CDMA or GSM network. With the included voicemail app, CDMA phones should be able to use visual voicemail. Another option is to download the Sprint Visual Voicemail app and use that.

For phones that do not have a built-in Visual Voicemail system and can not use the Sprint app, there are a multitude of 3rd party app options out there. We suggest something like Youmail as its a quality alternative and is free (with some added features available in their paid monthly plans)

Android GSM phones

For most newer factory unlocked phones, Visual Voicemail is built into the OS that can work with either our CDMA or GSM network. With the included voicemail app, GSM phones should be able to use visual voicemail. Another option is to download the T-Mobile Visual Voicemail app and use that.

For phones that do not have a built-in Visual Voicemail system and can not use the T-Mobile app, there are a multitude of 3rd party app options out there. We suggest something like Youmail as its a quality alternative and is free (with some added features available in their paid monthly plans)

Setting up Visual Voicemail

Steps to activate this feature for supported models have been included in our device activation guides so look for your phone there. If you don't see your device listed the feature would generally be activated by tapping the included voicemail app and following the prompts after completing your initial voicemail setup. For Sprint devices the voicemail app may also be in the Sprint folder in apps.

Tips for Visual Voicemail troubleshooting 

If you're having trouble activating Visual Voicemail or not receiving notifications here are some helpful tips to troubleshoot. 

  • Confirm data is connecting on the device 
  • Confirm the correct voicemail number is programmed into the device
  • Ensure the calls are not being forwarded as that would block voicemail from functioning
  • Ensure the OS is up to date, or if we have exhausted all other options we can look at resetting the phone to factory defaults as this will also reinstall the OS. We definitely suggest reaching out to support for help before looking at a factory reset as we view that as a last resort.

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