Franklin R850 Hotspot set up and troubleshooting

Looking to get your Franklin R850 Hotspot set up and activated for mobile data service? With this guide, you should be up and running for service in no time!

If you have not yet activated the device with a new number check out the official Ting activation guide for helpful steps. 

If you want more details on anything contained within this article, feel free to download the PDF manual.

Device overview

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Home screen layout and indicators

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Installing your SIM card

  1. Press and hold the Power key to turn off the device before inserting or removing the SIM card.
  2. Remove the battery cover and then remove the battery
  3. Open the SIM card cover.
  4. Insert the SIM card gently with gold IC chip facing downward.
  5. The SIM can be removed, if needed, by gently pressing down and sliding outwards.
  6. Close the SIM card cover, insert the battery and attach the battery cover.

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Connecting a device to the hotspot network

This needs to be done before you will be able to proceed with the activation steps below.
With the hotspot powered ON, press the menu/power button once to get the SSID (name of WiFi network). Press the menu button a second time to get the default password for that network. You may want to write that information down just to keep it handy.

Once you have those details, you can use any device that has WiFi capabilities (laptop, tablet, phone) to connect to the WiFi network the hotspot setup. You will get prompted to enter in the password for the network (from above).

Once you are connected to the hotspots WiFi network, you will not have actual internet access yet but you will be able to proceed with the activation steps below.

Activating your hotspot

To activate your Franklin R850 you need to reset its connection to the network. Follow the steps here in order to activate your hotspot.

  1. On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot or http://192.168.128.1 in the address bar.
  2. Press Enter.
  3. On the web management portal screen, click Settings.
  4. If prompted, enter the administrator password and click Login.
    • The default password is password.
  5. Click Mobile Network to expand the mobile network category.
  6. Click Advanced.
  7. Under Clear Programming, click Renew Device.
  8. The hotspot will restart and begin Hands-Free Activation

General troubleshooting

Restart the hotspot

  1. While powered on, press and hold the Power button until the device displays "Goodbye.”
  2. While powered off, press and hold the Power button  until the device displays "Welcome.”

If your device will not turn on or off using the Power button, remove and re-insert the battery then press and hold the power button again.

Ensure mobile data is enabled

  1. On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot or http://192.168.128.1 in the address bar.
  2. Press Enter.
  3. On the web management portal screen, click Settings.
  4. If prompted, enter the administrator password and click Login.
    • The default password is password.
  5. Click Mobile Network to expand the mobile network category.
  6. Click Mobile Settings.
  7. Click ON for Cellular Data.
  8. Click Save Changes.

Software update

  1. Access the hotspot from the Web UI.
  2. Settings.
  3. Device.
  4. Software Update.

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Update the data profile

  1. On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot or http://192.168.128.1 in the address bar.
  2. Press Enter.
  3. On the web management portal screen, click Settings.
  4. If prompted, enter the administrator password and click Login.
    • The default password is password.
  5. Click Device to expand the device category.
  6. Click Software Update.
  7. Under Device Updates, click to select Update Data Profile, then click Update.
  8. Once the update is complete, click OK if prompted.

Backup and restore

  1. Access the hotspot from the Web UI.
  2. Settings.
  3. Device.
  4. Backup and Restore.

To back up your device settings to your computer:

  1. Click Back Up Now.
  2. Click Save on the pop-up window.
  3. Choose a location on your computer to save the backup file.
  4. Click Save.

To restore from the backup, follow the steps below:

  1. Click Choose File to select the backup file in your computer.
  2. Click Restore now.

To restore your device to its factory default settings, follow the steps below:

  1. Click Restore Factory Defaults.
  2. Click OK to confirm the command.

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