RCS Messaging Support

What is RCS?

RCS (which stands for 'Rich Communication Services') is the next evolution of text messaging. The idea is to expand the abilities of conventional SMS/MMS messaging with features such as pop-ups to tell you when another person is typing, and read receipts, similar to what you'd see when using apps like Facebook Messenger, iMessage, or WhatsApp. The full roll-out of RCS messaging onto modern smartphones is designed to replace traditional SMS/MMS entirely.

Currently, devices running iOS do not support RCS, as they still use iMessage to gain the same features between other Apple devices. There is speculation that Apple will support RCS eventually, which should aid the sometimes troubled communication between Apple and Android phones, but there is no date on when to expect this.


Other features that RCS allows:

- High-resolution photo and video sharing
- Location sharing
- Ability to add and remove large amounts of members to group chats
- Animated stickers and GIFs
- Pictures/group messages can be sent over wi-fi connection

How to Get RCS

Customers with an Android device (running Android 5.0 or higher) on any network with Ting can use RCS messaging using the Google Messages app. Keep in mind that RCS features will only work if the person you are messaging also has RCS features enabled, otherwise it will default to regular SMS.

Enabling RCS With Google Messages


In order to enable RCS with Google Messages, you will need to open the Google Messages app, and navigate to Settings > Chat Features.

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You will then need to enter in your Ting phone number.

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Once within Chat Features, you will want to ensure that the status shows as Connected. This means you are ready to use RCS messaging. You can decide whether to enable various RCS features in this screen as well.

If you see anything other than connected, you can consult this article for various troubleshooting.

Screenshot_20200322-155524_Messages.jpg

Difference between SMS and RCS Example

Standard SMS text message thread will look like this:

SmartSelect_20200331-175900_Messages.jpg
RCS text message thread will look like this:

SmartSelect_20200331-175850_Messages.jpg

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