Your network switch FAQ (for customers contacted by Ting)

We're proactively reaching out to customers we think our new network would be great for. If you haven't received an email from us yet, you might very soon.

Please remember that we try to choose the best network for you based on the phone you have and the coverage in your area. That being said, if you're having coverage issues and you think that your phone is compatible with one of our other networks, we're always happy to help you try out another network, and we're available to answer any questions via chat, email, or on the phone.

What's so great about this new network?

Our new network is the largest and most reliable in the country. It's particularly superior to the other rural and locales networks that usually don't get very good coverage. That's why we added it. We want all of our customers to have an excellent network experience for less.

Why does Ting need three networks?

The fact is all phones don't work on all networks. Also, although our new network has the most coverage of them all, there are certain areas where another network may perform better. Combining those two facts makes you realize that different networks will be better for different people. With three networks, we can give our customers a better experience than other carriers due to the choice of the network that will suit them best.

Why won't some unlocked phones work on the new network?

Certain models of phones are designed to work with a particular network. Even the same phone model can have variants with different components (e.g., antennae), making each version work on different networks.

Free SIM, free switch—what's the catch?

There is no catch, we swear. If we can provide better coverage, we've got happier customers. That's great for you. If you're a satisfied customer, you'll stick around. That's great for us. And hey, maybe you'll even tell your friends about how Ting gives big-network coverage for cheap [insert innocent face emoji here].

Will I start having a worse experience if I don't switch?

Nope—you can expect your coverage to stay the same if you don't switch over. If you're pleased with your coverage now, great! However, if you've ever experienced poor coverage or connection quality, it may be due to your current network strength, and switching over could fix those problems.

What about my phones that can't make the switch?

Of course, those phones will continue to experience the network experience you currently have. This isn't a sales push—if the new network does give you better service, you can simply make that phone your main device. However, if you decide you want to have all your lines on the new network, we'll be happy to help you find phones that will work.

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