October 18, 2022

Charlottesville - Latest updates  

We are currently building the Ting Internet fiber network in the following Charlottesville neighborhoods:

• 29-North
  • Forest Lakes North (for all preorders, drops to the home are currently being completed.) 
  • Hollymead
  • Montgomery Ridge

Have questions about your account?
Ting Internet Customer Support
844-846-4994 | help@ting.com

Have questions about construction?
Construction Experience Team
855-801-5856 | tinginternet.com/constructionexperience

Coming soon...

Forest Lakes South: we hear you and you’re next! Pre-order today.

What to expect during construction 

We do our best to make the construction of the Ting fiber network as quick and clean as possible. Here’s what you can expect when we build the fiber network in your neighborhood. 

Step 1: Be on the lookout for the construction information we send to neighborhoods before we begin. This is typically a letter or postcard. 

Step 2: A utility marking service will mark out underground utilities (water, gas, electric) with paint or locate flags in and near the public right-of-way.  

Step 3: We build in the public right-of-way wherever possible. Construction zones will be clearly marked by temporary no parking signage. This signage includes the exact timing for construction. We work hard to minimize the impact but both foot and road traffic may be impacted temporarily while our teams work.

Step 4: We install handholes where fiber can be branched out to connect individual homes every couple of houses. These handholes look very much like the access hatch you might find in a lawn irrigation system, with a lid that sits flush to the ground.

Construction typically lasts a couple of days in front of your home and we do everything we can to minimize the impact.

An example of a “handhole.” Handholes are covered with a solid green top that sits flush to the ground.

We work hard to minimize the impact of construction and to ensure people are aware of what’s going on before construction begins. Here are a few other things to be aware of: 

• There may be some dust and noise.
• There may be handhole or above-ground equipment installations on parkways.
• We do not dig on your property unless you have specifically requested to have fiber brought from the street to your home.

How we bring fiber to your neighborhood

We use several methods to bring fiber to neighborhoods. The ones you’re most likely to see are moling and directional boring. 

In moling, a pneumatic tool called a mole drives itself forward underground, pulling the conduit that will house and protect the fiber underground. This mole starts in a small excavation, travels anywhere from 10 to 30 feet and is recovered in another excavation on the other side. This method is often used to go under driveways without disturbing the paving.

Directional boring is used for longer runs, under streets, for example. A bore is sent underground to create a small tunnel to house the fiber conduit. Workers can locate the bore underground and it can be steered by the operator. Hence the directional part. 

With either method, we take great care to put things back the way we found them, such that in a week or two, you won’t even know we were there. If you notice a slight bump where our access points were, rest assured it’ll settle in short order.

Don’t forget to pre-order

Pre-orders are open. Head to ting.com/cville and enter your address to pre-order Ting Internet and save money on start-up costs.

Your $9 pre-order is a one-time refundable charge that is returned as a credit on your first month’s Ting bill. Pre-ordering gets you an amazing discount on Ting Crazy Fast Fiber Internet®, one free month of service, and includes a free standard installation!

Have questions?

The team is here for you 8am to 8pm ET, Monday to Friday.

To provide feedback or share concerns around construction, please reach out through this form or give us a call at 1-855-801-5856.