Submitting Ting Fiber Internet Construction Concerns

Ting has a dedicated team ready to assist with your questions and concerns to help make our construction seamless. The Construction Experience Team is a group specially designed to handle fiber construction matters effectively and efficiently.

Our Construction Experience representatives will investigate your concerns from start to finish to the best of their ability. You can consider them your single point of contact who will work to keep you up-to-date with any new information, making sure you're never in the dark.

Contacting Ting Construction Experience

Fill out our webform to send an email to our Construction Experience Team. Ting Construction Experience offers email support via our web contact form from 8:00 am to 8:00 pm ET on weekdays. 

Our team reviews submissions within seconds after you submit the webform during business hours. Requests sent after business hours will take priority the following weekday morning. Please add your phone number if you prefer receiving a call-back to talk about your concern more.

When to Contact the Construction Experience Team

Please reach out to the Construction Experience team whenever you notice possible damage after construction or have general concerns about our construction.

Below are some examples of when contacting our team is beneficial. Keep in mind this list is not exhaustive. We will be happy to look into other construction-related concerns brought to our attention!

Damage

Concern Example(s)
Driveway Cracked or otherwise damaged driveway
Home (internal) Drywall damage, electrical outlet not working after installation, etc.
Home (external) Damage to siding, brick, etc.
Lawn

Damage or disturbance to grass, flowers, or flowerbed

Landscaping issues with tree limbs, bushes, etc.

Holes left on your property; sinkholes

Sprinkler

Issues with irrigation systems, sprinkler lines, or sprinkler heads

Invisible fence

Damage to an underground invisible pet fence

Cable

Concern Example(s)
Ting wires or conduits are exposed Ting wires or conduit (tubing) being exposed or coming loose
Aerial concerns Aerial fiber lines that have fallen or sagged

Handhole (Ting box installed in your front or backyard)

Concern Example(s)
Uneven placement

No longer flush with the ground (raised or sunk) or slanted

The land around it is caving, causing a pit

Cracked cover The cover is broken or damaged in some way
Misaligned handhole cover

The cover has come loose and needs to be repositioned securely

The cover is missing entirely

Paint

Concern Example(s)
Spray paint marking complaint Spray paint that is affecting your property or aesthetics

Miscellaneous

The Construction Experience Team can help with some concerns that are unrelated to damage.

Concern Example(s)
Drop burial

Getting information on when your fiber line will be buried

Access (parking or street) The blocking or prevention of being able to park, leave your driveway, or access a particular road or path
Noise

Related to excessive noise caused by the work, noise outside construction hours

Staff

General negative experience with the construction crew

 

Not handled by the Construction Experience Team

The Construction Experience team does not handle some Ting Internet services and requests.

Issue or request Point of contact

General information on when Ting Internet will be live on your street

Ting Fiber Internet Sales

Damaged cables belonging to another ISP or company

Contact the company of the damaged line for repairs

Damaged Ting fiber line

Ting Fiber Internet Support

 

FAQ

  • Be as specific as possible and provide anything you feel may be relevant to our investigation.

    • For example, rather than "my sprinkler is not working," you may wish to specify if the damage was to the sprinkler heads or to the irrigation lines and where the lines are.

  • While not required, pictures are beneficial. We recommend that you attach pictures for any damage concerns. Before and after photos are great if you have them.
  • While we default to email updates, let us know if you'd prefer a phone call when we have an update on your situation. Our team members will be happy to oblige during business hours.

  • When reaching out, let us know that! We'll do our best to accommodate.

  • We aim to get back to you within two business days with an update. If we don't have anything new to share, we'll still work to keep the lines of communication open while working on the issue from our side.

  • It depends on various factors--the Ting town you reside in, our contractors, and of course, your specific concern. While we'll work to investigate as quickly as possible, we'll provide individualized updates for your case to the email address you gave us.

To schedule an install, contact our Onboarding team at 1-855-846-4626.
For technical issues, contact Support at 1-844-846-4994.

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