Alexandria, VA

Here’s everything you need to know about Ting Alexandria fiber network construction. When our crews come into your neighborhood, we do our best to make the whole process as efficient and smooth as possible.


Alexandria - Latest updates

Last updated: January 3rd, 2023


Seeing black asphalt on the sidewalk? If you are seeing black asphalt around those Ting rectangular boxes on the sidewalks (called "hand holes") know that this is only temporary cover. The asphalt is to allow for sidewalk traffic and with a cover that meets the disability standard. Replacement of this asphalt with cement will begin in the coming days and Ting will be returning the sidewalks to their original cement look.

You may have seen construction signs being taken down on a few streets recently. Our crew has run into some unforeseen technical difficulties and will not be able to perform construction activities on the previously posted dates. Keep an eye out, as we will be reposting signs in the next few weeks to alert you on the newly scheduled construction. We will also continue to update you here with any of the latest news on timelines. 

We understand that these delays can be frustrating, however we are doing everything to ensure the fiber network build moves forward as quickly as possible. 

Have Questions for our Construction Experience Team?

The team is here for you 8am to 8pm ET, Monday to Friday.

To provide feedback or share concerns around construction, please reach out through this form or give us a call at 1-855-801-5856.


What to expect during construction

We do our best to make the construction of the Ting fiber network as quick and clean as possible. Here’s what you can expect when we roll to build Ting Alexandria and bring the fiber network in your neighborhood. 

Step 1: Be on the lookout for the construction information that we send to all homes in a work zone before we begin. This is a mailed letter. We’ll also place door hangers 72 hours before construction starts on your street.

Step 2: A utility marking service will mark out underground utilities (water, gas, electric) with paint or locate flags in and near the public right-of-way.  This paint is water soluble white marking paint that designates the running line, drop vault placements and handhole placements.


Step 3: We build in the public right-of-way, a certain amount of footage off the road edge, wherever possible. The city has given TING permission, via a permit, to place fiber equipment within that right of way. Construction zones are clearly marked by temporary no parking signs. This signage includes the exact timing for construction. We work hard to minimize the impact but both foot and road traffic may be impacted temporarily while our teams work.

Step 4: We install handholes where fiber can be branched out to connect individual homes every couple of houses. These handholes look very much like the access hatch you might find in a lawn irrigation system, with a lid that sits flush to the ground.

Construction typically lasts a couple of days in front of your home and we will do everything we can to minimize the impact.


What does this mean for me?

We work hard to minimize the impact of construction and to ensure people are aware of what’s going on before construction begins. Here are a few other things to be aware of: 

  • There may be some dust and noise.
  • There may be handhole or above-ground equipment installations on parkways.
  • Place trash, recycling, and organics bins as usual on your regular pickup day.
  • We do not dig on your property unless you have specifically requested to have fiber brought from the street to your home.

Ting Alexandria Construction may take place during the following hours:

Monday to Friday 7am – 6pm
Saturday 9am-6pm
No work on Sundays or major holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

How Ting Alexandria builds fiber

We use micro trenching to bring fiber to your neighborhood. Micro trenching is quick and much less disruptive compared to traditional fiber construction. You will see construction crews on your street creating an underground path for fiber conduit. 




Micro trenching starts by making a narrow trench, 12-to-18-inches deep, parallel to the curb on the pavement. The debris is vacuumed up as the micro trenching machine cuts. Next, the team places the conduit that houses and protects the fiber into the trench. The trench is covered and leveled with a durable fill material matched to the road surface and climate. Micro trenching is surgical and there’s much less digging required as compared with traditional methods.


Filling the trench

We go to great lengths to ensure the filled trench matches the road surface as closely as possible. You may notice a temporary fill (see “temporary fill” below) that does not match the road surface. This is not representative of how the finished product will look. Temporary fill is only used to protect the trench in advance of the permanent fill.

Once the permanent fill is in place, there may still be a visible contrast with the pavement (see “permanent fill” below). This contrast will become much more subtle with time (see “finished fill” below).


Construction work will happen in the city-owned right-of-way; the area on the street side of your home that’s reserved for utilities. If you’ve ever noticed a water meter cap in your lawn, that’s typically around the dividing line between your property and the city’s property.


Don’t forget to pre-order

Pre-orders are open for Alexandria. Head to and enter your address to pre-order Ting Internet and save money on start-up costs.

The $9 pre-order is a one-time refundable charge. It comes back as a credit on your first Ting Internet bill. Pre-ordering gets you an amazing discount on Ting Crazy Fast Fiber Internet®, one free month of service.

Stay in touch with us

To stay up to date with the latest news regarding Ting Internet, sign up for our newsletter through this form.

Have questions?

The team is here for you 8am to 8pm ET, Monday to Friday.

To provide feedback or share concerns around construction, please reach out through this form or give us a call at 1-855-801-5856.


Qué esperar de la Construcción

Paso 1: Los contratistas le darán un aviso de 48 horas para que mueva su vehículo (si es necesario).

Paso 2: Una compañía marcará los servicios subterráneos (agua, gas, electricidad, telecomunicaciones y líneas de alcantarillado).

Paso 3: La construcción de la fibra se llevará a cabo en el derecho de paso público. Verá equipos de construcción en su calle creando un camino subterráneo para

conducto de fibra.

Paso 4: Finalizamos por instalar un agujero de mano y luego lo cubrimos con una tapadera que queda parejo al suelo.

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