Trouble with 5G SIM card replacement


Accidentally discovered this, with the old SIM card removed, restart phone without the new SIM installed.  Then go through website prompts.

The explanation/process on the site to register the new 5G SIM card as replacement for existing 5G compatible Ting phone didn't work. Instructions on SIM card envelope didn't work.  I got stuck in a circular loop that kept going back to: let's see if your phone is compatible, (my currently active phone was never a choice on the list, only older phones) "add new phone" entered imei number, "that phone is already in our system, let's go to device settings."  Useless.

Can I also say, it's ridiculous that new Sim cards weren't just mailed out.

Be proactive.  Why wait for me to contact tech support?  Waste my time and there's after having connectivity wonkiness for weeks only to finally learn, "oh, well you have an old 3G SIM card."  It's the same one Ting provided with the phone when I bought it.  I'm an active subscriber, Ting has all the relevant information for the various devices and cards that I use.  Just mail the new one before I need it. 





1 comment
  • Hi Zack!

    Thanks for reaching out! We're sorry to know about your frustrations with the experience of activating a new SIM card. We are aware that the SIM activation process for current customers is flawed and our team is working on that. The best option would be to contact support at that point.

    As for the SIM cards, the previous SIM cards were 4G/LTE SIM cards. The main difference between the X1 and X3 SIM cards are that only the X3 SIM cards are compatible with the new plans, and only that SIM offers 5G connection where it is available. We will pass your message along to our team though.

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